Transcy: KI‑Sprache übersetzen

Hi there,

This is Brian. We’re truly sorry to hear about your experience. That sounds incredibly frustrating, and we completely understand why you felt the need to uninstall the app.

However, we also noticed that we haven’t received any recent report from you regarding this specific issue. The last time you contacted us was on January 25, 2026. After that, our team followed up multiple times to continue supporting you, but we didn’t hear back from you.

Because of that, we didn’t have the chance to investigate or prevent the issue you’re experiencing now. We genuinely wish we had been given the opportunity to step in earlier and assist you before things escalated.

If you’re open to it, we would really appreciate another chance to help. We’ll prioritize your case and work with you step by step until everything is back to normal.

Looking forward to hearing from you.

Best regards,
Brian
Transcy by FireGroup Technology

Hi

This is Kane. We’re truly sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback.

We understand your concerns regarding the price-performance balance and the translation results. Our app is built for merchants who need advanced automation and scalability, but we acknowledge that it may not meet every store’s expectations in all scenarios.

Regarding customer support, we sincerely apologize if you felt unsupported. While our AI chat is designed to provide quick assistance, we do have a human support team available. A member of our team is currently reaching out to you directly via email to better understand your situation and provide personalized assistance.

We genuinely value your feedback and would welcome the opportunity to review your case in detail and see how we can help resolve the issues you encountered.

Best Regards
Kane
Transcy by FireGroup Technology

Hi,

Here's Aiden. We're truly sorry to hear that your experience with Transcy has been frustrating. This is certainly not the level of performance or support we aim to provide. Your feedback regarding translation speed and support responsiveness is very important to us

We also noticed that one of our team members is already assisting you via email. Please feel free to continue working with them and let us know if you need any further support. Our team will do their best to review your case and help resolve the issue as quickly as possible.

Regards,
Aiden
Transcy by OneCommerce

Hi sir,

This is Ben, and I am truly sorry for the frustration you’ve experienced. I completely understand how disappointing it is to invest time and money only to feel like things aren’t working as expected. Especially after multiple attempts and being patient throughout — that’s not the experience we want for you.

I can see that our support team is actively assisting you and has already begun providing relevant solutions to address the auto-translation issue you mentioned. We’ll continue working closely with you to pinpoint what went wrong and make sure you can use the app as intended.

Thank you again for your patience. We’re committed to getting this resolved for you.

Best Regards
Ben
Transcy by FireGroup Technology

Hi sir,

This is Kane

We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?

We’d be happy to look into this and help resolve it as soon as possible.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Best Regards
Kane
Transcy by FireGroup Technology