Transcy: KI‑Sprache übersetzen

Hi there,

This is Saha from Transcy

- On the behalf of our team, we're truly sorry to hear that our app caused such disruption to your SEO efforts. It's clear that this has been a frustrating experience. We understand how important SEO is to your business, and we're committed to doing everything we can to make things right

- We have seen that one of our colleagues is reaching out you and guided how to handle this issue, please let us know if you need further support

Hope to hear from you soon

Regards,
Saha
Transcy by OneCommerce

Hi

This is Kane. We’re truly sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback.

We understand your concerns regarding the price-performance balance and the translation results. Our app is built for merchants who need advanced automation and scalability, but we acknowledge that it may not meet every store’s expectations in all scenarios.

Regarding customer support, we sincerely apologize if you felt unsupported. While our AI chat is designed to provide quick assistance, we do have a human support team available. A member of our team is currently reaching out to you directly via email to better understand your situation and provide personalized assistance.

We genuinely value your feedback and would welcome the opportunity to review your case in detail and see how we can help resolve the issues you encountered.

Best Regards
Kane
Transcy by FireGroup Technology

Thank you! Glad the app has been easy to use and our team could be there when you needed them.

-The Transcy Team-

Thank you! Glad our team could resolve things quickly for you. We're always here if you need us.

-The Transcy Team-

Thank you! We'll make sure Raymond knows your kind words.

-The Transcy Team-

Hi sir,

This is Kane

We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?

We’d be happy to look into this and help resolve it as soon as possible.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Best Regards
Kane
Transcy by FireGroup Technology

Thank you! We'll pass your kind words along to Raymond. Glad he could help.

-The Transcy Team-

Hi sir,

This is Ben, and I am truly sorry for the frustration you’ve experienced. I completely understand how disappointing it is to invest time and money only to feel like things aren’t working as expected. Especially after multiple attempts and being patient throughout — that’s not the experience we want for you.

I can see that our support team is actively assisting you and has already begun providing relevant solutions to address the auto-translation issue you mentioned. We’ll continue working closely with you to pinpoint what went wrong and make sure you can use the app as intended.

Thank you again for your patience. We’re committed to getting this resolved for you.

Best Regards
Ben
Transcy by FireGroup Technology

Thank you for the kind words! We'll make sure Anna knows she made a difference. We're always here whenever you need us.

-The Transcy Team-