Transcy: KI‑Sprache übersetzen
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Very efficient customer service, i did not try the app yet but the start is very promising is incredible how translate the whole website and has so many tools
Hi there,
Here's Andrew. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Andrew
Transcy - Translate Language and Convert Currency
I just started using this app and I'm already impressed with how easy it is to use! Additionally, the support team has been wonderful in helping me navigate any questions or concerns I had during the setup process. Nancy from the support team was particularly helpful and answered all of my questions in a timely and efficient manner. I highly recommend this app for anyone looking for a user-friendly experience and great customer support from the get-go!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!
Hi Ryan
I'm Teresa and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.
2. Regarding to SEO on Google as well as Hreflang, unfortunately our app has not yet supported them. At the moment, we just helps translate language on store font, we don't interfere them further, so it's out of our expertise. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good new
Regards,
Teresa
Transcy - Translate Language and Convert Currency
Always fast and friendly service. Shermelia was quick to solve something that other apps usually take days for devs to get back to you on. Awesome service and product.
tres pro tres bien passer merci beaucoup ! il a su réellement m'aider quand je n'arrivais pas à faire les configuration
Hi Tanguy,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
Thank you for this amazing app and the kind support! I really appreciate your help. Thank you once again!
Hi Preslav,
This is Matthew. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
wonderful service, Paulina have answered all my question and helping to apply my requests. It is the best service that received ever in shopify app. I recommended to all who want to add another language to their web.
Hi Loai,
This is Jocelyn. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Currently, this app does not work with subfolders for translations. Even the app support person admits it. But we identified a solution - Use the Customer's Location option and enable all languages for your store in the primary market. In testing with a VPN, the language switched correctly as desired. Thank you, Johnson, for the pointers.
Hi there,
I'm Gemma from Transcy and thanks for your review
Based on your feedback, we will take it into consideration to improve our app in the better way. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Gemma
Transcy by OneCommerce
usei o aplicativo para me ajudar na tradução dos idiomas e tive um atendimento perfeito, todas as minhas duvidas foram tiradas
Hi Márcio,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
5 stars for customer service. They respond very very fast and solve problems quickly. but only give 4 stars because of some translate issue. it sometimes would translate the code of my theme, so I have to edit the translation manually. That takes a lot of time.
Hi there,
Here's Jena from Transcy. Thank you so much for your review.
Besides that, to make your experience better, we will note your feedback and keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce