Transcy: KI‑Sprache übersetzen

Transcy: KI‑Sprache übersetzen

Rezensionen (5.929)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 92 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
19. November 2024

This is the perfect app for translating into various languages. Some parts can be a bit confusing, but their online live chat is very efficient at solving problems. I would have given it 5 stars. The only reason for a 4-star is that their price structure can get quite expensive as you scale your business, but this is only a concern for very large-scale stores.

Italjet Shop
Italien
5 monate mit der App
OneCommerce.io hat geantwortet 21. November 2024

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

12. September 2024

The customer service chat was wonderful! Cris was about to help me with troubleshooting my specific issue, and I even had to return to our conversation, and he picked right up where we left off.

Festool Fan Shop Canada
Kanada
Fast 2 jahre mit der App
OneCommerce.io hat geantwortet 21. November 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kane
Transcy by OneCommerce

Bearbeitet am 4. November 2024

Had a problem that was fixed eventually by customer support.

Unfrosen.com
Rumänien
8 monate mit der App
OneCommerce.io hat geantwortet 27. Oktober 2024

Hi Horia,

This is Peter and we're deeply sorry for any inconvenience causing to your experience

We have seen that one of our colleagues provided an explanation and the relevant solution as well, please check your email and let them know if you need further support

Hope to hear from you soon

Regards,
Peter
Transcy by OneCommerce

22. November 2024

Great help by the helpdesk. They respond quickly and solve the problem nicely.

Strap For Watch
Niederlande
19 tage mit der App
28. Juli 2024

The support response is very fast, and even beginners can use the system with great confidence. It is a reliable service.

FRAGILE BOOKS
Japan
Etwa 2 jahre mit der App
OneCommerce.io hat geantwortet 12. August 2024

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io

Regards,
Jena
Transcy by OneCommerce

Bearbeitet am 8. Juli 2024

At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher.

But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial.

So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.

La Boucle
Belgien
3 tage mit der App
OneCommerce.io hat geantwortet 7. Juli 2024

Hi Arnaud,

This is Saha and we apologize for any inconvenience causing to your experience

Regarding to your concerns as following:

- Firstly, we saw that you're on the annual Growth plan. However, because you're in 7 trial days, so you can still downgrade or switch to a monthly plan, or cancel the plan by uninstalling the app

- We have seen that one of our colleagues is reaching out you by guiding how to find/edit translation manually in details, please check your email and let him know if you need further support

- We think there might be a misunderstanding about buying a support ticket. Currently, you still receive 100% free support during the trial. Additionally, you can contact our support team with any questions through the live chat or email. Only in exclusive cases where you require additional help but beyond the support team's capabilities, we will consider charging through tickets.

Looking forward to hearing from you soon

Regards,
Saha
Transcy by OneCommerce

11. August 2024

Really good customer support. Polaris helped me to solve all my issues.

Afrotribe
Deutschland
Etwa 2 stunden mit der App
OneCommerce.io hat geantwortet 21. November 2024

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io

Regards,
Bellamy
Transcy by OneCommerce

15. Juli 2024

good

ZJ SPORT
China
Mehr als 2 jahre mit der App
OneCommerce.io hat geantwortet 23. Juli 2024

Hi there,

I'm Saha from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Saha
Transcy by OneCommerce

3. Mai 2024

App is complex, but works fine more or less.
Support is very fast to solve problems.

MondoTNT
Italien
8 monate mit der App
28. August 2024

good

Icy Nails
Frankreich
Etwa 2 stunden mit der App
OneCommerce.io hat geantwortet 21. November 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Patrick
Transcy by OneCommerce