Transcy: Traducción y monedas
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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STAY AWAY. Pick an Actual Translator App that actually works!
Completely broke my websites structure, and EFFECTIVELY DESTROYED MY STORE. I made a yearly subscription, and this shitty app with lazy dev just completed WRACKED my store.
The app is totally, NOT useable. Every 1 Star Review You Read Here Is TRUE. I Met the EXACT SAME ISSUE PEOPLE REPORT 1 YEAR AGO, AND THEY NEVER FIX IT. This speaks volume about how shitty this app is, and they will NOT Fix it Whatever. Doubt any of the 5 Star review is true or faked.
Hi Jennie,
This is Emma from Transcy
1. Regarding to your main concern as broken website structure and SEO performance because you mentioned that our app translated URL handles by default. For this point, I am wondering you misunderstood, please let me make it clear that our app is not translating URL handles by default, once you press the button "Translate", there's a pop-up showing to ask what elements you want to translate, please kindly check it again
2. The stuck translation issue, this is a known issue that we're aware of, and our development team is still trying to improve it. Also because your store has a large amount of data, it takes more time to translate. In this case, we're willing to assist in translating the entire store in all languages for you from our back end
We have seen that one of our colleagues is reaching you via email, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy by OneCommerce
amazing app for language translation, currency and great customer service.
The support team is amazing they solved all problem in the store that the app has resulted to because of my template.
Appreciate your quick responses. Thank you
Transcy has surpassed expectations, and the support is instant and always helpful with solutions and tips.
Really good app, good customer service too
The worst application, two days trying to make it work and nothing. Frustrating and unnecessary work. The cheaper apps are just as good, if not better, than what is offered here. Not satisfied at all, and I do not recommend it.
Hi Pasquin,
This is Jack and we apologize for any inconvenience causing to your experience
- We understand your frustration, and we sincerely apologize that our previous solution didn't resolve your issue. We know how frustrating it can be to encounter a problem that persists despite our best efforts. It's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We've reviewed your situation carefully, and we're taking a fresh approach to finding a solution that addresses the core of your issue.
- We have seen that one of our colleagues is reaching out you via email, please check your email and let them know if you need further support
Hope to hear from you soon
Regards,
Jack
Transcy by OneCommerce
Great translation application. You can translate everything on the site! Also very good support. I'd like to thank Polaris for answering all my questions so clearly and quickly.
Das Support Team ist super, vor allem Polaris hat mir sehr schnell und zuverlässig geholfen.
amazing customer support espacially polaris