Transcy: Traducción y monedas

Hi there,

This is Jena and we're deeply sorry for this inconvenience

In relation to your issues as following:

1. About the 1000-product translation limit: we are well aware about that drawback and our team is working hard to raise the limit within this year. On advanced language, 1000 products’ translation can be manually managed, the rest can still be auto-translated using third-party translation

2. Secondly, as we have checked on the conversation history, we have not received any conversation from your email support@evplug.eu, or any message from your store ev-plug-europa.myshopify.com via live chat. Is there any chance that you had contacted at the wrong email address?

3. We have seen that one of our colleagues is following your case via your email support@evplug.eu, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Jena
Transcy by OneCommerce

Hi Sam,

I'm Stephen from Transcy and we sincerely apologize for your unexpected experience with us

Regarding to your main concerns as following:

1. Through this unexpected situation, we will recheck the relevant agent and have a proper training to avoid this in the future, so we highly appreciate your empathy

2. Because you uninstalled our app, so it's hard for us to check further, please consider to reinstall our app and let us have a chance to support you with the highest priority. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Stephen
Transcy by OneCommerce