
Transcy: Traducción y monedas
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Disappointing Experience with Transcy AI :
I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial ...
Hi there,
This is John and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will have a proper training to ...
Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect.
The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*.
If you want your store to be discoverable from ...
Hi Aris,
This is Raymond from technical team leader of Transcy and on the behalf of my team, I personally apologize for any inconvenience causing to your experience
1. ...
Literally useless, customer service give no help and all youtube content on how to set up is out of date
Hi Gulnoza,
This is Brown and we're deeply for any inconvenience causing to your experience
- For unexpected support from the agent, we will recheck their work carefully and ...
I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as ...
Hi Mårten,
Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
...
The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.
Hi there,
This is Brian and we're truly sorry for this inconvenience causing to your experience
In relation to your concern about the app notification, actually in order to ...
They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.
The app itself is great but no go for me, as we could not sort this out.
Hi there,
This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience
- First of all, we have noted this information bringing to the ...
I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.
The customer support is downright atrocious. I implore you ...
Hi Alexander,
This is John and we would like to apologize for any inconvenience causing to your experience
We have not received any contact from you since October 25th, 2023. ...
STAY AWAY. Pick an Actual Translator App that actually works!
Completely broke my websites structure, and EFFECTIVELY DESTROYED MY STORE. I made a yearly subscription, and this shitty app with lazy dev just completed WRACKED my store.
The app is totally, NOT useable. Every 1 Star Review You Read Here Is TRUE. I Met the EXACT SAME ISSUE PEOPLE REPORT 1 YEAR AGO, AND THEY NEVER FIX IT. This speaks ...
Hi Jennie,
This is Emma from Transcy
1. Regarding to your main concern as broken website structure and SEO performance because you mentioned that our app translated URL ...
The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.
Hi 朱大掰,
I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.
Regarding to your concern ...
I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to ...
Hi Alejandro,
Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will ...