Transcy: Traducción y monedas

Transcy: Traducción y monedas

Reseñas (5.965)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
28 de septiembre de 2024

Disappointing Experience with Transcy AI :

I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial ...

Goatkits Store
Reino Unido
13 días usando la aplicación
OneCommerce.io respondió 30 de septiembre de 2024

Hi there,

This is John and we personally apologize for any inconvenience causing to your experience

- For unexpected support from the agent, we will have a proper training to ...

Fecha de modificación: 16 de septiembre de 2024

Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect.

The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*.

If you want your store to be discoverable from ...

Venus Verity
Chipre
3 meses usando la aplicación
OneCommerce.io respondió 15 de septiembre de 2024

Hi Aris,

This is Raymond from technical team leader of Transcy and on the behalf of my team, I personally apologize for any inconvenience causing to your experience

1. ...

8 de agosto de 2024

Literally useless, customer service give no help and all youtube content on how to set up is out of date

NÓRA
Emiratos Árabes Unidos
11 meses usando la aplicación
OneCommerce.io respondió 11 de agosto de 2024

Hi Gulnoza,

This is Brown and we're deeply for any inconvenience causing to your experience

- For unexpected support from the agent, we will recheck their work carefully and ...

Fecha de modificación: 13 de noviembre de 2022

I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as ...

Audeor
Suecia
Más de 3 años usando la aplicación
OneCommerce.io respondió 14 de febrero de 2022

Hi Mårten,

Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...

1 de febrero de 2024

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
Estados Unidos
Más de 2 años usando la aplicación
OneCommerce.io respondió 4 de febrero de 2024

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to ...

Fecha de modificación: 2 de enero de 2025

They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.

The app itself is great but no go for me, as we could not sort this out.

SEEDFUL Store
Reino Unido
Más de 2 años usando la aplicación
OneCommerce.io respondió 25 de marzo de 2022

Hi there,

This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience

- First of all, we have noted this information bringing to the ...

18 de noviembre de 2023

I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.

The customer support is downright atrocious. I implore you ...

TESmart.DE
Alemania
Más de 2 años usando la aplicación
OneCommerce.io respondió 20 de noviembre de 2023

Hi Alexander,

This is John and we would like to apologize for any inconvenience causing to your experience

We have not received any contact from you since October 25th, 2023. ...

1 de septiembre de 2024

STAY AWAY. Pick an Actual Translator App that actually works!

Completely broke my websites structure, and EFFECTIVELY DESTROYED MY STORE. I made a yearly subscription, and this shitty app with lazy dev just completed WRACKED my store.

The app is totally, NOT useable. Every 1 Star Review You Read Here Is TRUE. I Met the EXACT SAME ISSUE PEOPLE REPORT 1 YEAR AGO, AND THEY NEVER FIX IT. This speaks ...

Gront-Te.Se
RAE de Hong Kong (China)
7 días usando la aplicación
OneCommerce.io respondió 4 de septiembre de 2024

Hi Jennie,

This is Emma from Transcy

1. Regarding to your main concern as broken website structure and SEO performance because you mentioned that our app translated URL ...

3 de junio de 2021

The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.

Altterre
Canadá
Casi 2 años usando la aplicación
OneCommerce.io respondió 4 de junio de 2021

Hi 朱大掰,

I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.

Regarding to your concern ...

Fecha de modificación: 9 de agosto de 2023

I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to ...

Organic Blank
España
Casi 2 años usando la aplicación
OneCommerce.io respondió 24 de octubre de 2022

Hi Alejandro,

Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience

1. For unexpected support from our agents, we will ...