Transcy: Traducción y monedas
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We use transcy to add an additional language to our web shop. As a control freak, there are some pros/cons to keep in mind when using the app. + Nice language switcher, positioning made easy. Works very nicely out of the box & looks good.
+ Transcy UI is intuitive and easy to navigate
+ Machine translations are good
+ Manual adjustments are accessible & possible on all the content in the first paid tier of transcy already to try it out.
+ Biggest plus: The customer service is excellent. Fast, friendly, reliable. - No functionality for fast bulk edit of manual translations. Need to use the UI which is a bit slow and cumbersome. Some csv import/export or integration with export to google sheets would help here a lot.
- The manual edit UI doesn't do a good job to show you what translations you are changing exactly. What part of the page are those extracted snippets from?
- The manual edit UI breaks down when you do many changes without saving. I ended up setting a timer and press safe every ~5minutes to not loose 100+ changes at the end of my edit session.
- No functionality to back-up the translations. Apart from a few weaknesses in the bulk/manual edit functionality. I highly recommend transcy :)
Hi Juri,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review as well as valuable feedback.
Rest assured that we will definitely note your point for product team to check further and improve our weakness in the better way in the next releases
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
flora is bestt!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there,
This is Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Stephen
Transcy - Translate Language and Convert Currency
He instalado la aplicación para probarla y era justo lo que buscaba. He vuelto loco a Ayden con tantas preguntas y me ha ayudado de manera eficaz en absolutamente todo. Ya solo con el servicio y el soporte, un 10/10. Me quedo con esta app.
Hi Sonia,
This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
verry good support, and good translations, Greek language could be better but still... good translations, I would like to have the possibility to add manual translation
Hi there,
My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy.
Regarding to your concern about "add manual translation", please be advised that our app allows you to edit/put the translation manually.
You can find the edit interface by going to the Transcy Dashboard -> Translation -> Translate Store -> Choose the page you want to edit
You are having an active chat with my colleague, please let them know if you need more help.
Regards,
Muffin
Transcy - Translate Language and Convert Currency
Great customer service, they help me embed the Switcher in the right position. Greatly recommended.
Hi Sunrise,
Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Loved the promptness and customer service, a very helpful and superb app. I recommend this app if you have to show your store in multiple languages and currencies.
Hi Ruchi,
Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency
A very bad app, all full of bugs. It was greatly affected during Black Friday and suffered heavy losses.
Hi Junjie,
This is Edna and we're truly sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please let us know to help you in time
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Edna
Transcy by OneCommerce
easy to use after learning, support is really helpful, and I recommend. I've learnt with support and they are jut kind.
Hi Maxime,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
The support is responsive and awesome! The app is performing well but could be improved in the control panel.
Hi XINYA,
My name's Celina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Celina
Transcy - Translate Language and Convert Currency
Primo approccio con questa app, davvero ottima cosi come l'assistenza. Consigliato per vedere in vari paesi
Hi Gianluca,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce