Transcy: AI Language Translate
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Transcy is a very useful localization app and the support is very proactive on onboarding. Zenny from the support team was very helpful with all of our queries. The only thing we miss about this app is that it doesn't support HREF lang tags, we hope this will be added as a feature in the future.
Hi Kenan,
Here's Oriana from Transcy. Thank you so much for your feedback and we will try to improve our app in the better way to reach more your expectation
We're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
The chat support seems more interested on getting reviews than ensuring I got the app correctly installed. Right after each question I had related to the recent installation they just kept asking for this review. Poot translation. Uninstalled within the first 2 hours.
Hi Victor,
This is Amanda from Transcy - Translate Language and Convert Currency Customer Support Team. I sincerely apologize for this inconvenience causing to your experience.
For your bad experience with our support, she has been realized her mistake when she usually asked you to get review while your issue has not been resolved yet and I will make sure that it will not happen again, so I highly appreciate your empathy in this situation.
Secondly, if our translation did not reach your expectation, you can totally edit the translation in-app. May I know you have ever edited your translation?
I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.
Regards,
Amanda
Transcy - Translate Language and Convert Currency
SI VOUS NE VOULEZ PAS PERDRE VOTRE TEMPS NE L'INSTALLER PAS.
SUPPORT CLIENTS AUSSI LENTS QU'UNE TORTUE.
Hi Cleo,
I'm Sarah from Transcy and we're deeply sorry for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.
Regards,
Sarah
Transcy by OneCommerce
i used this app to help me do with translator. I really like how it's work. Thank you so much for this app.
Hi Elvina,
This is Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
Jeg har brugt denne app til at kunne tilbyde flere sprog og valuta. Kan godt anbefales. Jeg kan nu sælge mere internationalt.
Hi there,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
The app is useful + they have a live chat support! The information and guide I received from Molly is exceptional!!
Hi Benzion,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
great and immediate assistant. Kind person is the team (actually i was supported by Jennifer Wilson). I have the first plan in this app.. i am looking forward to see more features when ill update my plan.
Hi ANDREAS,
This is Jocelyn. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Easy to use and very helpful app, also the customer support is great, fast and helpful. Highly recommended!!
Hi Siamak,
This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
Very good app. Good customer service. They helped and guided me through everything I need to do. I think it will definitely help conversion and sales because being able to be understood by many countries is very important.
Hi Jaynard,
I'm Frederick from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Frederick
Transcy by OneCommerce
An amazing support, Tom was with us from the beginning and was very kind. Just for that, we can recommend the app.
Hi there,
This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency