Transcy: AI Language Translate

Transcy: AI Language Translate

Arvostelut (5 913)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 92 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
21. heinäkuu 2021

There was some issue with the translation when using the app. When contacting customer service, they instantly answered and came up with a solution for the problem. Great communication and very helpful!

mnmlstf.com
Saksa
Noin tunti sovelluksen käyttöä
OneCommerce.io vastasi 22. heinäkuu 2021

Hi Aroa,

I'm Eira from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Eira
Transcy - Translate Language and Convert Currency

6. elokuu 2022

Terrible experience, the application leaves too many objects or words untranslated, and the manual translation does not work or works poorly, adds unwanted labels to the translations. The worst thing is that when you uninstall the application, the damage is done.

BY DELUXE Store
Yhdysvallat
Noin 2 tuntia sovelluksen käyttöä
OneCommerce.io vastasi 8. elokuu 2022

Hi Raúl,

I'm Dane from Transcy and we personally apologize for any inconvenience causing to your experience

We have seen that one of our colleagues is following your case, she gave you clear explanation as well as solution for your case, please kindly check your email and let her know if you need further support

Best Regards
Dane
Transcy - Translate Language and Convert Currency

Muokattu 20. helmikuu 2021

The app has a user friendly frontend. Great agents supports. Unfortunately the app does not let you chose what pages do you want to translate when you are in the onboarding process.

Lookamo
Yhdysvallat
Noin 2 tuntia sovelluksen käyttöä
OneCommerce.io vastasi 21. helmikuu 2021

Hi there,

I'm Lucy from Transcy - Translate Language and Convert Currency Customer Support Team. We thank for your feedback and also sincerely apologize for this inconvenience caused.

Regarding to your concern, for making it clear that on boarding process, our app will let users choose sections or pages they want to translate, so I am wondering you accidentally selected all pages to translate.

As I have checked, you uninstalled our app already, could you please reinstall our app and let us have a chance to support you with the highest priority? You are having an active chat with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Lucy
Transcy - Translate Language and Convert Currency

14. kesäkuu 2022

I got very fast and helpful support from Molly! She set up the Language translate in my Shopify Shop.

fridhem-interior
Ruotsi
Noin tunti sovelluksen käyttöä
OneCommerce.io vastasi 15. kesäkuu 2022

Hi Marie,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

22. helmikuu 2022

Great app, great customer service but in my template no performance well, but I know that works excellent in another ones, I am recommend it.

Rolland Texas
Yhdysvallat
Noin tunti sovelluksen käyttöä
OneCommerce.io vastasi 23. helmikuu 2022

Hi Cesar,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review.

However as you mentioned "but in my template no performance well", I seem not to catch your point, but I have seen that one of my colleague is following your case, please let them know if you need further support.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

Muokattu 12. marraskuu 2021

UPDATE: According to the support the app doesn't support Shopify template pages, neither page template nor product templates. So for us it is not useful. This app is one of the worst I have come across on Shopify. Terribly buggy and slow. Support is overseas with very limited English proficiency. Unfortunately just a big waste of time and money.

MIKAINE® Switzerland
Sveitsi
Noin tunti sovelluksen käyttöä
OneCommerce.io vastasi 12. marraskuu 2021

Hi Max,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

Regarding to your issues as following:

- Glad to inform that the content from page built by theme setting (online store 2.0) is now automatically synced to our app, you not only translate it but also edit it manually, please kindly check it again.

- For the limit of English proficiency from my agent, I personally talked directly to them and have a proper training after that. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

- About the loading speed, you please confirm our app is loading slowly on your front end (website) or back end (in-app). For making it clear, if it happened on frond end, the button to switch the language called switcher will show around 2 or 3 secondes after your website is fully loaded. If it happended on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.

As I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.

Regards,
Diego
Transcy - Translate Language and Convert Currency

19. kesäkuu 2022

App muito bom, atende muito bem as necessidades, funcionalidades completas e com design muito atraente, entretanto o principal destaque é o atendimento de ponta, que está sempre disposto a lhe atender da melhor maneira independente do horário, eu particularmente fui super bem atendido pela Jennifer e Charlotte. Recomendo a todos.

Disco Voador
Brasilia
2 minuuttia sovelluksen käyttöä
OneCommerce.io vastasi 21. kesäkuu 2022

Hi Tiago,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

4. maaliskuu 2021

I am grateful for the live chat help and I am please with the app performance. I would only suggest a 6 month free trial for new stores so we can really see the value added and be more established before taking on an extra monthly cost.

East Coast Amputee Shoppe
Kanada
Noin tunti sovelluksen käyttöä
OneCommerce.io vastasi 5. maaliskuu 2021

Hi there,

I'm Liam from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a positive review of you.

We will note your feedback and forward it to concern team. For now, we are offering Free plan for testing purpose with basic functions, so that you can have a good experience before deciding to upgrade paid plan with more useful functions.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Liam
Transcy - Translate Language and Convert Currency

Muokattu 17. tammikuu 2022

I finally chose not to translate my store into other languages and deleted the app. It was a hard time finding and deleting the leftover code. Anyways, the support reached out to me really quickly and figures all things out eventually.

Cheerble
Hongkong – Kiinan erityishallintoalue
Noin tunti sovelluksen käyttöä
OneCommerce.io vastasi 17. tammikuu 2022

Hi Vincent,

I'm Timothy from FireApps Customer Support Team, and I'm very sorry for the inconvenience.

As usual, after you uninstalled the app, our code will be removed as well, there will be no change affect to your site. However, sometimes, there will have some lines of code leftover on your site for some reasons, but no worries, you can remove it by yourself with some simple steps via our instruction article.

I have checked and seen that my colleague has guided you how to do that, and your concern is resolved, please let them know if you need further support.

Regards,
Timothy

13. toukokuu 2022

Works as it's supposed to. Customer service is great, however I think it's too expensive for what it does.

Average Tiger
Saksa
Noin tunti sovelluksen käyttöä
OneCommerce.io vastasi 17. toukokuu 2022

Hi there,

Here's Jena. Thank you so much for your review.

We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency