Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 92 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
13. huhtikuu 2024

Really bad customer service, standaard Copy & paste answers and no one solution for problems.
you need to sync everything by your self because auto sync doesn't work, translation is very bad and it take more then 2 hours to get a theme translated and still on 99% after 2 hours....
by no solution we will quit and ask directly for a refund for our wasting time and money.

by the way we pay the biggest package and we get this bad service

H&B Exclusive
Alankomaat
4 kuukautta sovelluksen käyttöä
OneCommerce.io vastasi 15. huhtikuu 2024

Hi Hamoodah,

This is Brown and we personally apologize for those inconvenience causing to your experience

In relation to your issues as following:

- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

- The auto sync is now fixed, please help me check it again by adding a new product. For stuck translation, we're still checking on it

- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support

Regards,
Brown
Transcy by OneCommerce

Muokattu 17. toukokuu 2024

After several months I need to adjust my review : Stay away as far as you can!

- we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility
- they change features without telling you. Search function was already far from optimal, now they require to upgrade your account in order to search in an easy way for content
- we had a big issue with product colors showing correctly. First time they solved it, two months later gone again. Their suggestion was to delete all variants and start over. I fixed the issue once I found the reason for it, somebody on their end must have changed the code. A simple "space" was the reason. This did cost me 7h of my time in total.
- Suddenly former pictures from an older version appear on translated websites.

Message from the help desk : After several months I need to adjust my review : To be honest, we still have many limitation in our techical knowledges and experiences on some difficult situations.

Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!

Les Tricots Marcel
Ranska
3 kuukautta sovelluksen käyttöä
OneCommerce.io vastasi 23. helmikuu 2024

Hi Etablissements,

This is Hana and we personally apologize for those inconvenience causing to your experience

In relation to your issues as following:

- For hreflang as well we SEO. Firstly as hreflang, according to Shopify, Hreflang tags and meta tags are automatically created for every international domain or subfolder that you set up. Your sitemaps also include all published languages to help search engines detect the different languages on your store, for more details can be found here. In case you want to customize/edit it further, please contact Shopify for further support because it's out of scope and we're not allowed to touch or edit anything on it, we just support how to translate your SEO on other languages

- For the search function, as one of my colleagues gave you a clear explanation, but we're deeply sorry if this information is being missed to notify you, we will take it into consideration about its notification so far

- For the color variant, it's because of the translation conflict, for making it easy, once you edit the variant manually into different languages, Theme will not understand those manual translation and it leads to its broken format, because Theme will not support to show variants into multi-languages, it just support on default language. The best solution is to remove the manual translation of variants in app, but on store font is still being translated automatically by AI translation

- "- Suddenly former pictures from an older version appear on translated websites" => we're waiting your collaborator request so that we can check the root cause and fix it soon

- "Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!" => the best way is to downgrade to a lower plan and then upgrade to the Growth plan again, I make sure that your translation will not be affected anything. Once you downgrade, your target language will be unpublished, so you just publish it again when you upgrade

- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support

Regards,
Hana
Transcy by OneCommerce

22. tammikuu 2024

Had a very negative experience with Trancy lately. I paid a yearly fee at the beginning of 2024, but then one day all my translation are lost (meanwhile I was spending ads spending to attract people to the page only found out that the pages are not in their languages, so lost lot of money on ad spending and sales), afterwards I contacted Transcy and they said I was on FREE plan?! I double checked and they recognized that it´s their fault, I told them that as compensation they should either let me use the app for free or offer me a better plan with the current pricing, both got rejected and offered me a 10 used month refund (meanwhile I lost minimo 5K of sales?!). How can you trust an APP that is not stable and making this level of mistake and then with this bad customer support?!

ZEN&CO Studio
Espanja
Noin 2 kuukautta sovelluksen käyttöä
OneCommerce.io vastasi 24. tammikuu 2024

Hi Meng,

This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience

- For the main problem regarding to downgrade to Free plan and you're unable to use the annual basic plan, this is a bug from the app and we already fixed it for a few hours since you reported this problem. Hope you sympathize for us and we will never let this issue happen again

- As an additional apology, we already processed to refund the annual basic plan, so I highly appreciate your empathy on this situation

- We have seen that one of our colleagues is following your case, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support.

Regards,
Fiona
Transcy by OneCommerce

11. tammikuu 2024

Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).

Transcy support refers to Shopify and Shopify support refers to Transcy.

Not really usable.

viewneo Shop
Saksa
Melkein 2 vuotta sovelluksen käyttöä
OneCommerce.io vastasi 14. tammikuu 2024

Hi Manfred,

This is Carter and we're truly sorry for this inconvenience causing to your experience

In relation to your issues as following:

1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further

2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support

Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Carter
Transcy by OneCommerce

2. toukokuu 2024

DANGEROUS APP, DO NOT INSTALL IT, IT WILL DAMAGE YOUR THEME CODING, THIS IS FOR YOUR OWN SAFE..

HERE ARE THE DETAILS:

1. After I downloaded the app, I request to their chat support to change the target language as will as the currency will change to BRAZIL|BRL. Because the target language set to ARABIC and I want to change it to BRAZIL. I ask assistance from them because I have no idea how to change it theres no option to change. But after I grant their collaborator as chat support ask me.. my theme was damage everytime I open on mobile version my website chat button keep opening without tapping on it. While before installing their app my website working smoothly..

2. I said dangerous because as a store owner we don't have the ability to check perfectly on our HTML coding/theme without the help of developer.. we are just relying on the trust to them and after granting a collaborator request we don't know what they inject to our theme. knowing they have the access to theme html coding..

3. If the app is reliable why some function of the website was damage after the installation.

4. There conversion rate is higher than google conversion.. In result your product price will show pricey to the customers.. compared to the default price currency.

5. I uninstall the app the now it's back to normal.

Sasil Gallery
Brasilia
Noin 2 tuntia sovelluksen käyttöä
OneCommerce.io vastasi 4. toukokuu 2024

Hi Digoy,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

In relation to your issues as following:

1. As you wanted to publish Portuguese, but unsuccessful and one of my colleagues has realized there was something wrong when doing it and asked them to wait for further investigation from Dev

2. For the main issue with the chat box on Mobile, for making it clear, although she had your access permission, she just accessed in app to check your language setting, she definitely did not touch anything on your theme, chat box as well as mobile code without your approval. Also she suggested by disabling the app temporarily to check whether it still existed or not. Finally, the root cause was probably coming from our app, however because of its urgent case and you uninstalled the app after that, so we have no chance to debug

3. As you mentioned about the conversation rate, we're depending on data from Google finance source, however our app is updating the rate daily at a certain time, not real time, so you may see there's a little bit fluctuation

We have seen that one of our colleagues is following your case via email, he gave you clear explanation, please kindly check your email and let him know if you need further support

Regards,
Emma
Transcy by OneCommerce

1. helmikuu 2024

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
Yhdysvallat
Yli vuosi sovelluksen käyttöä
OneCommerce.io vastasi 4. helmikuu 2024

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to remind customer by completing the set-up step, once you click on it, it will not show again. Here, maybe there's a misunderstanding and made customer confused, so the notification has been removed for a long time, however it's still showing on some customers somehow

We have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Brian
Transcy by OneCommerce

30. maaliskuu 2024

i was charged and i no longer have this app!!! :(

Phili-USA Public Library
Filippiinit
7 kuukautta sovelluksen käyttöä
OneCommerce.io vastasi 2. huhtikuu 2024

Hi Meng,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

Regarding to your concern, please let me make it clear you got the app charge although you no longer use the app, it's because you did not uninstall the app, so after your account is unfrozen, your account will be automatically resumed based on Shopify's rule

We have seen that one of our colleagues is following your case via email, she gave you clear explanation, please kindly check your email and let her know if you need further support

Regards,
Emma
Transcy by OneCommerce

21. helmikuu 2024

shitty customer service, I kept upgrading reaching 59$ per month and they didn't want to help with simple issues like having our theme to wrk with their switcher on the header. I also asked why should we pay 590$ per year just to enable DeepL translation integration which should not cost any extra just like google translation since the translation itself is not do by them. Shitty customer service and I do not recommend this app at all.

Eveons Mobility Systems
Arabiemiirikunnat
Noin 2 tuntia sovelluksen käyttöä
OneCommerce.io vastasi 22. helmikuu 2024

Hi there,

This is Brian from Transcy and we're deeply sorry for any inconvenience causing to your experience

- We have seen one of my colleagues has helped you customize switcher on header for desktop, however on mobile, it's not displaying properly and she have not yet checked, then you uninstalled the app, so it's hard for us to check further

- We completely understand that costs are a big part of every merchant's decision to use. Because of its complicated integration from DeepL, it's now available on Premium plan only. However, on Premium plan, there're not only DeepL function but also some advance features to provide a great benefit of this plan

- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support

Looking forward to hearing from you soon

Regards,
Brian
Transcy by OneCommerce

Muokattu 5. helmikuu 2024

I believed them but the package I had blew up by itself, it wasn't me who canceled it and I didn't realize it, because everything seemed to be working. I contacted them a few times and your agents did not tell me that the problems were related to the basic plan. And as luck would have it, the package I had was increased. I don't like the dishonest process, you no longer deserve the 5 stars I gave.

Kaylabé Produits cosmétiques naturels
Kanada
Yli vuosi sovelluksen käyttöä
OneCommerce.io vastasi 20. joulukuu 2023

Hi Aissata ,

This is Peter from Transcy and we sincerely apologize for any inconvenience causing to your experience

- In relation to your main concern that your plan was downgraded to Free plan without your approval. To be specific, we're not allowed or unauthorized to do any actions with your plan, so we're wondering if you have someone else who have the right permission to do it. Also you can recheck with Shopify for further investigation

- We have seen that one of our colleagues is following your case, he gave you clear explanation with the relevant solutions, please kindly check your email and let him know if you need further support.

Regards,
Peter
Transcy by OneCommerce

7. toukokuu 2024

Bait and switch. They claim that they offer you unlimited AI translations for 1 language, only to find out that the app is completely useless without the paid subscription.

Ghany Moteleb | Effective mental health treatment
Egypti
24 minuuttia sovelluksen käyttöä
OneCommerce.io vastasi 8. toukokuu 2024

Hi there,

This is Andy and I apologize for any inconvenience causing to your experience

- We understand that the free plan may not have met all of your expectations. Our free plan is designed to provide a basic experience with our service. We offer a range of paid plans with additional features and functionalities that may be more suitable for your needs. We'd be happy to discuss these options with you further and help you find the best solution. We are always working to improve our services and appreciate your input.

- To be specific we're offering one target language with AI translation and one target currency on Free plan. Also you're still in 7 trial days, please experience the app with any paid plans during this period of time without charge

- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support

Regards,
Andy
Transcy by OneCommerce