Transcy: AI Tradurre la lingua

Transcy: AI Tradurre la lingua

Recensioni (5.961)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 92% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
9 febbraio 2023

SI VOUS NE VOULEZ PAS PERDRE VOTRE TEMPS NE L'INSTALLER PAS.
SUPPORT CLIENTS AUSSI LENTS QU'UNE TORTUE.

MYROSEDAYS
Francia
Circa 4 ore di utilizzo dell’app
OneCommerce.io ha risposto 10 febbraio 2023

Hi Cleo,

I'm Sarah from Transcy and we're deeply sorry for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from ...

2 settembre 2020

I wish I could give -10 starts! I had the worst experience of my hole life with this app.
1) I installed it but obviously 2.000 words is not enough for a entire webpage
2) I tried to talk with CS and Andy let me waiting 1 hour to answer me 2 quick and simple questions about this the STARTER plan
3) I decided to buy it anyway... error... I've tried again... error.. I gave up!
4) I uninstalled the ...

Borogodó.shop
Spagna
Circa 4 ore di utilizzo dell’app
OneCommerce.io ha risposto 4 settembre 2020

Hello Juliana,

I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.

First of all, please be advised that Transcy uses ...

13 aprile 2023

Honestly, I don't get the positive reviews... The translations are not really better than the native app and it's quite expensive for what it is. The most annoying part is that the app is PACKED with unwanted Ads! You are abusing the fact that I allowed your app to be in my store to show me sponsored content that I never asked for - this is an absolute NO GO! If I pay for an app, I do NOT wish to ...

VeloBird
Germania
Circa 4 ore di utilizzo dell’app
OneCommerce.io ha risposto 14 aprile 2023

Hi Alexander,

This is Carrick and we sincerely apologize for this inconvenience causing to your experience

In relation to your issue, we have noted this point and will take ...

28 marzo 2023

installed but the support has been terrible so many issues and they are being so casual about fixing it meanwhile driving traffic they simply dont care about their clients

Cali Tiger
Australia
Circa 3 ore di utilizzo dell’app
OneCommerce.io ha risposto 29 marzo 2023

Hi Sam,

I'm Stephen from Transcy and we sincerely apologize for your unexpected experience with us

Regarding to your main concerns as following:

1. Through this unexpected ...

21 febbraio 2024

shitty customer service, I kept upgrading reaching 59$ per month and they didn't want to help with simple issues like having our theme to wrk with their switcher on the header. I also asked why should we pay 590$ per year just to enable DeepL translation integration which should not cost any extra just like google translation since the translation itself is not do by them. Shitty customer service ...

Eveons Mobility Systems
Emirati Arabi Uniti
Circa 2 ore di utilizzo dell’app
OneCommerce.io ha risposto 22 febbraio 2024

Hi there,

This is Brian from Transcy and we're deeply sorry for any inconvenience causing to your experience

- We have seen one of my colleagues has helped you customize ...

17 agosto 2021

Don't use this app, so, translation takes a while and if you mess up they won't take responsibility. The support team is not qualified to solve problems.

Corazón de Taxco
Messico
Circa 2 ore di utilizzo dell’app
OneCommerce.io ha risposto 18 agosto 2021

Hi Sebastian,

Here's Keisha from Transcy - Translate Language and Convert Currency Support Team and please accept our sincere apologies for the inconvenience you may have ...

Data modifica: 12 luglio 2022

BE AWARE After my bad experience and finally canceling and removing the app which left a lot of useless code on my side, I received 6 to 8 emails in 4 days one phone call on my personal phone number (they were masking their phone number) and they send me messages on Whatsapp. They don't respect your personal data and they will SPAM you to death! Completely useless! If you plan to translate your ...

tshirtjunkies.co
Cipro
Circa 2 ore di utilizzo dell’app
OneCommerce.io ha risposto 12 luglio 2022

Hi Vasilis,

This is Amanda and we're deeply sorry for your unexpected experience with our app

Regarding to your concerns as following:

1. On the behalf of my team, I ...

13 ottobre 2021

First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour ...

pink cloud studio
Belgio
Circa 2 ore di utilizzo dell’app
OneCommerce.io ha risposto 14 ottobre 2021

Hi Martine,

I'm Donna from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience causing to your experience.

I ...

6 agosto 2022

Terrible experience, the application leaves too many objects or words untranslated, and the manual translation does not work or works poorly, adds unwanted labels to the translations. The worst thing is that when you uninstall the application, the damage is done.

BY DELUXE Store
Stati Uniti
Circa 2 ore di utilizzo dell’app
OneCommerce.io ha risposto 8 agosto 2022

Hi Raúl,

I'm Dane from Transcy and we personally apologize for any inconvenience causing to your experience

We have seen that one of our colleagues is following your case, ...

Data modifica: 12 novembre 2021

UPDATE: According to the support the app doesn't support Shopify template pages, neither page template nor product templates. So for us it is not useful. This app is one of the worst I have come across on Shopify. Terribly buggy and slow. Support is overseas with very limited English proficiency. Unfortunately just a big waste of time and money.

MIKAINE® Switzerland
Svizzera
Circa un'ora di utilizzo dell’app
OneCommerce.io ha risposto 12 novembre 2021

Hi Max,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...