Recensioni (5.742)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 92% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
2 settembre 2021

I like the app, I only find one small problem, not being able to customize the translation for certain words that suit a certain country.

ALP Flight Cases
Portogallo
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 2 settembre 2021

Hi Nuno,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

Regarding to your concern as edit your translation, You could replace/edit your translation content manually for any pages/elements in your store easily by clicking on Translation > Manage Text > select target language > choose the page type in Resource type > Edit button. For further support, you please let our agent who is taking care your case know, so she can help you further.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

17 gennaio 2023

Transcy is a great solution to translating your site. For me, I liked how their customer service team proactively looks for way to improve the site such as contacting me when they noticed a manual language toggle feature was not working on mobile, and requested if they can fix it for me.

OPTIFOLD
Canada
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 18 gennaio 2023

Hi Ray,

Here's Scott from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Scott
Transcy by OneCommerce

16 agosto 2022

Ich habe heute die App installiert und bin begeistert. Die Oberfläche ist sehr übersichtlich aufgebaut und mit Begleitung der Installationshilfe ist es kinderleicht, auch für Anfänger wie mich. Ich habe zwei Punkte über den Kundensupport angefragt und wurde über den Chat sofort und sehr professionell unterstützt. Bin extrem begeistert und wirklich überrascht.. :) Meine Kontaktperson über den Chat "Amber" ist sehr freundlich und kompetent. Vielen Dank für Deine Hilfe und den tollen Service.

Colorcuff
Germania
4 mesi di utilizzo dell’app
24 giugno 2022

thye assit me very well with my problems and mot importantly thye'r was 24 h repondind at me thing that I really appreciate

Anatolya
Turchia
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 29 giugno 2022

Hi there,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

14 ottobre 2021

Great support and follow up by Jane. The app interface is easy navigate and set up
Overall experiences is Great

Tesoro Taiwan
Taiwan
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 18 ottobre 2021

Hi Kevin,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

17 gennaio 2023

Very good customer service and works great! The agent customized the templates and gave good suggestions.

Memoireflowers.com
Canada
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 18 gennaio 2023

Hi there,

I'm Frederick from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Frederick
Transcy by OneCommerce

Data modifica: 24 dicembre 2022

We were able to get an immediate response from Annie. She is always courteous and quick to respond, which is very helpful!

UMMY
Giappone
4 mesi di utilizzo dell’app
17 febbraio 2022

I used this app to help me translate our currency and languages, I have to say customer service from Transcy is so professional and patient.

RINSTA
RAS di Hong Kong
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 18 febbraio 2022

Hi Zeng,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

22 aprile 2021

Very friendly and good service. The system is very simply and good. It was very successful for me. Every time again.

Exact Company Shop
Germania
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 22 aprile 2021

Hi M. Rigos,

My name's Emma from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy - Translate Language and Convert Currency

16 novembre 2022

Amazing customer service, they stayed with me all the time while I was configuring the app for the first time. The language switcher is fully customizble (which I like it a lot) and the translations are OK, just like all automatic translators. You can always translate manually..!

OTSO
Andorra
4 mesi di utilizzo dell’app
OneCommerce.io ha risposto 17 novembre 2022

Hi Arnau,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce