Transcy: AI Tradurre la lingua
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Tuve un problema ya que no aparecían los idiomas en el Switcher, gracias a Lewis enseguida me ayudo para corregirlo y que apareciesen, atención muy rápida, amable y la aplicación bastante intuitiva y estética. Recomendada
Hi Amador,
My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kelly
Transcy by OneCommerce
Great app and fantastic support. Love the fact that we can setup custom currency rate. Much recommanded
I used the app for automatic currency switching and it's working great. This next part is just to fill in the last characters
Hi Philip,
Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
Everything is great! The tech team helps me a lot kindly! All my pages are translated well and accurately.
Hi 王俊懿,
My name's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
really good appliction with great services the services help with any problem with quick respons i really love it
Hi Yovel,
I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
Me encanto el servicio y la atención al cliente de Vani, me ayudo muchísimo con todo, le agradezco demasiado.
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
definitely a useful app,sometime need to go into manually to set up the translate but its completely ok , very friendly and easy to use , highly recommended
Hi there,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
Jane the representative was so nice and kind. She helped me what I want. Super fast and great customer service!
Hi VOVO,
I'm Xenia from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Xenia
Transcy - Translate Language and Convert Currency
Useful for my store, when you want to do business globally this is the best choice, very quick helpful service!
Hi Young,
This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Neil
Transcy - Translate Language and Convert Currency
Worst experience with a Shopify app I have ever had. After installing the app, I noticed that the translations weren't displaying correctly and that different currencies weren't showing. I asked the support team for help and after giving them some access to my store, they kept me on chat for about 2 hours. After 2 hours, and very little progress, they told me that they needed increased admin access to be able to edit my markets, I explained multiple times that I was not going to give said access as it would be in breach of customer data legislation and would expose my customer data to a third party (they were requesting orders access).
The support team ignored my explaination and kept saying that this was going to be the only way to fix the issue. As we weren't making any progress and the support team insisted on getting me to grant them access to my customer data, I asked for a refund. Then I was told that as per their t&cs, if I refused to give "staff account" access that would be against their refund policy and therefore I couldn't get a refund. I explained that I shouldn't find myself in the position of breaching data law in order to be compliant with their policies but again that fell on deaf ears.
Through their behaviour they've shown how little they care about data security so I wouldn't recommend this app to anybody. Besides, the refund request is now "being assessed", I doubt I'll ever see the money again. Waste of time.
Hi Giuseppe,
This is John. On the behalf of the team, I sincerely apologize for the inconvenience that you have been through.
Since translation and currency are working under Shopify Markets rule, that's why we ask for the Markets permission (Shopify has defined that to access Markets, it will require those permission). However, it was our mistake for not understanding your explanation about your country privacy policy.
Our Support team has contacted your via our support system to process the next action of your request. Hope to hear from you soon
Regards,
John
Transcy - Translate Language and Convert Currency