Transcy: AI Tradurre la lingua
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Ik ben erg ontevreden over de support over deze app. Jennifer wil totaal niet met je meedenken en verwijst je van kastje naar de muur. Elke keer wordt je verwezen naar de Theme support maar blijkt de fout wel bij hun te zitten. Erg vervelend ik hoop dat ze in de toekomst dit gaan veranderen anders ga ik naar een andere app kijken.
Hi Vincent,
This is Xavia and please accept my deepest apology for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation.
As I have checked and seen that your issue is completely resolved by one of my colleagues, please let them if you need further support.
Regards,
Xavia
Transcy - Translate Language and Convert Currency
Non funziona, ti vogliono far acquisire altre cose: Usate un'altra applicazione non funziona questa
Hi Matteo,
This is John and we would like to apologize for any inconvenience causing to your experience
In relation to your issue, we did not catch up your point yet, please elaborate it so that we can check and help you further
Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support
Regards,
John
Transcy by OneCommerce
I dont understand the good reviews, this app is a nightmare, I've never seen so many bugs before. I dont even understand what their devs are doing, I just canceled my subscription and I am taking another app.
Hi there,
This is Ben and we're deeply sorry for any inconvenience causing to your experience
During using the app, we have seen there're some different kinds of issues and our team also provided clear explanation and tried to resolve them as well
Furthermore, we have seen that one of our colleagues is still following your case, please check your email and let him know if you need further help
Hope to hear from you soon
Regards,
Ben
Transcy by OneCommerce
Absolute worst app we ever tried in 4 years.
We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it:
- You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages.
- Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed.
- Support is really not at all what the positive reviews describe. Support says they fixed an error and then it is fixed but the next day it is back again.
Can not recommend at all and request a refund for our 6 months of lost time on this app
Hi Frida,
This is Vivian and we're deeply sorry for this unexpected situation causing to your experience
In relation to your concerns as following:
1. To update and translate your new content automatically, please use auto translate function
2. "Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed", unfortunately it's the limitation from our app and our Dev team has been aware of it and try to improve it soon in the next releases
3. As an additional apology, we already refunded three last billings. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Vivian
Transcy by OneCommerce
Third party apps are not changeable! Im very disappointed for such an expensive app. It is ok to make the basic translation but when I'm at the Premium Plan and I pay 40 $ per month I expect at least to help me with basic things. At the premium plan they say that I would be able to change images too but this is only for the Shopify admin.
Hi PETROS,
I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience
Based on your issue as replace image on third party page builder, this function is not yet at the moment, however we have noted this point and can assure you that our dev team will surely consider it in future releases
We have seen that one of our colleagues is following your case, she gave you clear explanation, please kindly check your email and her know if you need further support
Best Regards
Marry
Transcy by OneCommerce
A very bad app, all full of bugs. It was greatly affected during Black Friday and suffered heavy losses.
Hi Junjie,
This is Edna and we're truly sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please let us know to help you in time
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Edna
Transcy by OneCommerce
After several months I need to adjust my review : Stay away as far as you can!
- we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility
- they change features without telling you. Search function was already far from optimal, now they require to upgrade your account in order to search in an easy way for content
- we had a big issue with product colors showing correctly. First time they solved it, two months later gone again. Their suggestion was to delete all variants and start over. I fixed the issue once I found the reason for it, somebody on their end must have changed the code. A simple "space" was the reason. This did cost me 7h of my time in total.
- Suddenly former pictures from an older version appear on translated websites.
Message from the help desk : After several months I need to adjust my review : To be honest, we still have many limitation in our techical knowledges and experiences on some difficult situations.
Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!
Hi Etablissements,
This is Hana and we personally apologize for those inconvenience causing to your experience
In relation to your issues as following:
- For hreflang as well we SEO. Firstly as hreflang, according to Shopify, Hreflang tags and meta tags are automatically created for every international domain or subfolder that you set up. Your sitemaps also include all published languages to help search engines detect the different languages on your store, for more details can be found here. In case you want to customize/edit it further, please contact Shopify for further support because it's out of scope and we're not allowed to touch or edit anything on it, we just support how to translate your SEO on other languages
- For the search function, as one of my colleagues gave you a clear explanation, but we're deeply sorry if this information is being missed to notify you, we will take it into consideration about its notification so far
- For the color variant, it's because of the translation conflict, for making it easy, once you edit the variant manually into different languages, Theme will not understand those manual translation and it leads to its broken format, because Theme will not support to show variants into multi-languages, it just support on default language. The best solution is to remove the manual translation of variants in app, but on store font is still being translated automatically by AI translation
- "- Suddenly former pictures from an older version appear on translated websites" => we're waiting your collaborator request so that we can check the root cause and fix it soon
- "Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!" => the best way is to downgrade to a lower plan and then upgrade to the Growth plan again, I make sure that your translation will not be affected anything. Once you downgrade, your target language will be unpublished, so you just publish it again when you upgrade
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Hana
Transcy by OneCommerce
The worst translation app. IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE. WHAT DISSAPOINTING APP. IVE HAD BETTER LUCK WITH THE FREE SHOPIFY TRANSLATION APP. NOT WORTH 69 DOLLARS
Hi Cameron,
This is Emma and we sincerely apologize for this inconvenience causing to your experience
Based on your feedback, you mentioned that "IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE.", we have this function and it's existing in our app, please elaborate your issue along with its screenshot for better understanding
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.
Regards,
Emma
Transcy by OneCommerce
very bad app, bad support
i was take 3 full days to explain tmy problem and nothing happend!
i get premium subscribe to fix every thing but the problem when you change manual translate and save it there is nothing update or change in website until 24 hour?
should be see the result change direct on website not as your support tell me you can give me what you need to edit and i will change it. are you serious!!!
Hi Salman,
I'm Brian and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
2. We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Brian
Transcy - Translate Language and Convert Currency
This app is great, when it does what it is supposed to.
EVERY WEEK I have to contact customer support as the app. The issue is the same every week.
I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that.
I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies.
This is unacceptable as my customers will be experiencing the same issues.
The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.
Hi Matthew,
Here's Brian and we're deeply sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. Unfortunately we're unable to reproduce this kind of bug and it's showing properly from our site, also we have seen that the main reason is coming from cache's market from market setting and we have updated the data to be compatible between market setting and our app, however it's still happening from our end, so to investigate deeper, we need to directly recheck from your site via teamviewer
We have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Brian
Transcy by OneCommerce