Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 92% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
21 gennaio 2022

The customer service responses very fast and they are so nice, thank you Jennifer for solving my problem

Feb. Thirty Balloon
RAS di Hong Kong
10 minuti di utilizzo dell’app
OneCommerce.io ha risposto 24 gennaio 2022

Hi Lau,

I'm Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Andrew
Transcy - Translate Language and Convert Currency

27 gennaio 2022

perfect customer service and good quality service at all. they help me find a solution to translate my website

ledeliziediPolla
Italia
9 minuti di utilizzo dell’app
OneCommerce.io ha risposto 28 gennaio 2022

Hi Vito,

This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

8 febbraio 2022

Very supportive team! I really appreciate the work they do! Very Assisting application! Highly advised!

Mayoral Azerbaijan
Azerbaigian
9 minuti di utilizzo dell’app
OneCommerce.io ha risposto 9 febbraio 2022

Hi Farid,

This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

21 luglio 2022

Did a good job, very efficient, and solved the problem very well. The attitude is also good, which deserves a good comment

youmeijia
Cina
8 minuti di utilizzo dell’app
18 febbraio 2022

Great and fast problem solvers. I like this app and costumer support. Hope my UX will stay the same.

Beauty tale
Croazia
8 minuti di utilizzo dell’app
OneCommerce.io ha risposto 21 febbraio 2022

Hi Matea,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

9 settembre 2021

really i like it
very good apps
easy to used thank you for helping me always thank you very much
always i will learn more

Helpful you
Emirati Arabi Uniti
7 minuti di utilizzo dell’app
OneCommerce.io ha risposto 10 settembre 2021

Hi Maryam,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

27 ottobre 2020

404 Error on another language, it's not working at all, I will uninstall it now, I don't like this one

Utimi
Cina
7 minuti di utilizzo dell’app
OneCommerce.io ha risposto 27 ottobre 2020

Hi there,

My name is Petey from Transcy - Translate Language and Convert Currency Customer Support Team and we are so sorry for the bad experience recently.

For 404 error when changing to another language you mentioned in the review, that is a known issue from Shopify side and you can fix it by youself via article link https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-switcher-and-its-a-bug-55khsv/

However, to make sure everything work fine on your store, I will help you check and fix it directly on your store. Could you please help me re-install it and give me a chance to help you out?

Looking forward to hear from you soonest.

Best Regards,
Petey

16 ottobre 2021

Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

EASILOK
Cina
7 minuti di utilizzo dell’app
OneCommerce.io ha risposto 18 ottobre 2021

Hi there,

I'm Grainne from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Grainne
Transcy - Translate Language and Convert Currency

23 maggio 2021

I want to embed it into the footers and fix the position, please tell me how to achieve it? You have to distinguish between primary and secondary, in a store, goods are always the protagonist, and as a translation and currency switching plug-in is only a supporting role, you go to see the mainstream website, most of them are placed in the fixed and unimportant position of the footers, you have to provide the best choice scheme and high-level customization scheme, so that your products can sell better

IPLWebsite
RAS di Hong Kong
6 minuti di utilizzo dell’app
OneCommerce.io ha risposto 23 maggio 2021

Hi Luke,

I'm Jane from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for your bad experience with us.

In relation to your issue as switcher's position, for making it clear our app does provide many options to configure the switcher's appearance as well as its position on the website, may I know you have tried with it on switcher menu to find which is the best for your website?

Besides that if you want to embed it into the footer, we're willing to help you. Also we can see you uninstalled our app after few minutes without asking for support from us. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?

As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest.

Best Regards
Jane
Transcy - Translate Language and Convert Currency

1 agosto 2022

Muito bom o aplicativo a Charlotte que me indicou e gostei muito. Ele traduz sua página para muitas línguas você vende mais.

LucaEleganza
Brasile
5 minuti di utilizzo dell’app