Transcy: AI Tradurre la lingua

Transcy: AI Tradurre la lingua

Recensioni (5.965)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 92% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
13 gennaio 2021

Customer service is not as claimed "24/7". The person that was appointed to us was not very professional when communicating with clients (e.g. We were requested to delete a review that they did not like after they have requested us to write one) The app has a lot of bugs and flaws when translating the website (There were many instances where we had to address the issues with the technical support ...

Reesheh
Arabia Saudita
Circa 2 mesi di utilizzo dell’app
OneCommerce.io ha risposto 13 gennaio 2021

Hi there,

My name's Paul from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

Regarding to your ...

Data modifica: 18 luglio 2021

I like the interface of the currency switcher, more sleek than the one i was using. However, it seems like this app slowed down my site from 36 to 13. Luckily i backed up my theme and i load them back to get to 36.
But when i reinstalled this app, it dropped down to 19 again and still dropping... So CS team, don't try to throw the ball back to me saying other apps is affecting, cos clearly it isn ...

SHEER Watch
Malaysia
Circa un mese di utilizzo dell’app
OneCommerce.io ha risposto 28 giugno 2021

Hi Json,

I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused.

In relation to your issue ...

Data modifica: 21 giugno 2021

I modify my review because a customer service employee invited me to comment when I had not yet tried the application. I needed to make some modifications in the switcher and the customer service was terrible, they tried to help me but they did not have enough knowledge to do it and while they were making changes the language selector looked terrible on my online website... I will have to look ...

madeinbrazilfit.com
Spagna
Circa un mese di utilizzo dell’app
OneCommerce.io ha risposto 10 maggio 2021

Hi Carina,

I'm Vera from Transcy - Translate Language and Convert Currency Customer Support Team. Please accept our sincere apologies for the inconvenience you may have ...

Data modifica: 18 ottobre 2022

Horrible translation to portuguese. If you have colors as part of variants they will not translate. For example, "orange" according to the support team it is not translated because it is complex. A lot of bugs specially with currency conversion. If you need portuguese, stay away.

Le LanVin
Stati Uniti
30 giorni di utilizzo dell’app
OneCommerce.io ha risposto 18 ottobre 2022

Hi MANOEL,

Here's Kane from Transcy and we're deeply sorry for unexpected experience with our app

In relation to your issues as following:

1. Our app has realized that most ...

Data modifica: 27 aprile 2022

Horrible experience. Still having issues now after uninstalling.
Full of bugs. Wish we never installed it.

Piedàterre Venezia
Italia
30 giorni di utilizzo dell’app
OneCommerce.io ha risposto 30 marzo 2022

Hi Andrea,

Here's Jena and we are deeply sorry for unexpected experience with our app

I have seen that one of my colleague is reaching out you, but unsuccessful, please ...

Data modifica: 19 febbraio 2021

Very bad user navigation, I get a lot problems with my store translation. The user interface don't scrolling down its very lag. I want to cancel my subscription but i don't see in any where to cancel, it this is another fall.I uninstall my app, but the company charge my the middle plan price ($17.90). When I reinstall my app to see if its work better, the app say that I need to pay the same ...

Bikers PR
Stati Uniti
29 giorni di utilizzo dell’app
OneCommerce.io ha risposto 21 febbraio 2021

Hi there,

Here's Bella from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused.

In relation to your problem ...

Data modifica: 10 dicembre 2020

Cambio mi opinión, porque me solucionaron unos problemas pero me surgieron mas problemas en mi tienda con tema de códigos y demás, Ahora me toca pedir ayuda al soporte técnico del Tema para que me solucione estos Problemas, ya que no quiero dejar entrar más a esta app en mi cuenta. Si tengo surte me lo arreglaran, sino me tocara montar otra tienda Online...Además las palabras que te ofrecen por ...

Aceitunas L.Aragon
Spagna
23 giorni di utilizzo dell’app
OneCommerce.io ha risposto 26 novembre 2020

Hi there,

I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

As I have checked ...

Data modifica: 12 agosto 2020

Plan (which is not cheap) have 100,000 words to translate. It seems is a lot but their system counts the words of shopify design (which you dont need). And dont make mistakes! Because every moment you change something, the words counter runs. My 100,000 words ended in 3 languages and no blog, no big texts... actually I dont know how they ended. I think is not transparent. Not recommended!

Browlerz
Spagna
22 giorni di utilizzo dell’app
OneCommerce.io ha risposto 17 agosto 2020

Hi there,

Here's Kate again. I am so sorry for the inconvenience causing to your experience.

Glad to inform that with the latest update, our app is now offering unlimited ...

22 dicembre 2022

Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !

Limited Lingerie
Bulgaria
22 giorni di utilizzo dell’app
OneCommerce.io ha risposto 23 dicembre 2022

Hi Miroslav,

This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app

Regarding to your issue, because you uninstalled our app already so ...

11 marzo 2021

they provide Chinese traditional language but the translation is totally wrong and they didn't have the Chinese Hong Kong Icon and wording. the staff should have more training before the start with their work. instead of checking he only said "unfortunately" and this guy is work in CS team. thanks to Raymond to lost 1 customer

Foodpoint.hk
RAS di Hong Kong
21 giorni di utilizzo dell’app
OneCommerce.io ha risposto 11 marzo 2021

Hi there,

This is Jacob from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

Regarding to your ...