Transcy: AI Tradurre la lingua

Transcy: AI Tradurre la lingua

Recensioni (5.965)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 92% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
17 settembre 2021

during my free trial, everything I edit can not be saved.... ours of work and i lost everything.... support dont work on fridays, so i have to wait till monday nad the free trial period is gone... terrible

Dinee
Portogallo
6 giorni di utilizzo dell’app
OneCommerce.io ha risposto 20 settembre 2021

Hi Pedro,

Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...
Data modifica: 1 giugno 2023

I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience:

1. The function itself did not work & they are making misleading claim and obvious violation of advertising law
- THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and ...

INSPECIAL HOME
RAS di Hong Kong
6 giorni di utilizzo dell’app
OneCommerce.io ha risposto 1 giugno 2023

Hi Guancheng,

This is Stephen and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

1. For the first point " to use ...

21 febbraio 2022

l'application ne marche pas bien bien, il provoque des redirection sans cesse. le service client est catastrophique.

SAKHRI PARIS
Francia
6 giorni di utilizzo dell’app
OneCommerce.io ha risposto 22 febbraio 2022

Hi Latifa,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this convenience causing to your experience.

...

Data modifica: 18 novembre 2023

Worst experience with a Shopify app I have ever had. After installing the app, I noticed that the translations weren't displaying correctly and that different currencies weren't showing. I asked the support team for help and after giving them some access to my store, they kept me on chat for about 2 hours. After 2 hours, and very little progress, they told me that they needed increased admin ...

Manukahut
Australia
5 giorni di utilizzo dell’app
OneCommerce.io ha risposto 2 giugno 2022

Hi Giuseppe,

This is John. On the behalf of the team, I sincerely apologize for the inconvenience that you have been through.

Since translation and currency are working under ...

Data modifica: 20 giugno 2022

Worst experience ever. Although we opted for the Premium plan, they made us wait 5 days for an app that has missing translations, false translations and our website's usability and speed went down considerably. We are shocked to see how this app can have so many positive reviews. I think most of its users don't speak any other languages. "Check out" was translated as "Vérifier" in French which ...

Creative Home
Stati Uniti
5 giorni di utilizzo dell’app
OneCommerce.io ha risposto 21 giugno 2022

Hi Alper,

I'm Maria and we are deeply sorry for your bad experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we will ...

2 marzo 2021

Tried to use this app, but unfortunately, this app created too many issues, and did not work in my case.
1. My search results became a a mess - all the titles multiplied 5 times 2. Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge
3. Their support is there, but not really solving the issue, nor I can tell in confident they understood my problem.
4. ...

Makeup Land
Israele
4 giorni di utilizzo dell’app
OneCommerce.io ha risposto 2 marzo 2021

Hi there,

This is Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

As we have checked ...

11 novembre 2023

Disappointing.. The app has several issues:

1) Glossary automatically and adds tags between the words that are in the rule. For both excluding rules and including rules. This causes either these tags showing up in the frontend or that there is no space between the words.

2) Besides that the Glossary is buggy, there is no option to upload a glossary file - this makes it quite useless - imagine ...

Steel Vintage Bikes
Germania
4 giorni di utilizzo dell’app
OneCommerce.io ha risposto 15 novembre 2023

Hi Alexander,

This is Kaity and we would like to apologize for any inconvenience causing to your experience

In relation to your concerns as following:

1. For Glossary rule ...

5 agosto 2021

Auto translation only works if you pay the most expensive plan, when we realized that, we asked for a refund as we used the app only for an hour and they literally refused. It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text. The support is very slow it took 5 days for them to try to fix the issues before finally giving up and telling us they ...

Korexo
Stati Uniti
4 giorni di utilizzo dell’app
OneCommerce.io ha risposto 6 agosto 2021

Hi MINH,

This is Orson from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

As we have checked ...

Data modifica: 15 febbraio 2022

If you're tired of your Shopify website This is the best App to ruin it, they'll be super quick at the beginning to support and get their messy application set up on your website and add the switcher and they'll ask for your rating and review right after installation and you've no idea what a mess they did in your website theme, after that everything will stop working and non of these ppl will ...

UV CAN SANITIZE
Canada
3 giorni di utilizzo dell’app
OneCommerce.io ha risposto 10 febbraio 2022

Hi Mehrdad,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for any inconvenience during using our app ...

8 novembre 2021

(REQUEST MY REFUND) Transcy - Translate & Currency (Uninstalled) 2021-11-03 - 2021-12-03
Try to give this application more opportunities to solve the problem I have with your application, but everything has been in vain, the customer service is terrible, until today they have not solved my problem, I have wasted my time with this app . I will try other apps, please request my refund. THANK YOU.

UPSIGLOW
Germania
2 giorni di utilizzo dell’app
OneCommerce.io ha risposto 8 novembre 2021

Hi Viviana,

I'm Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.

Regarding to ...