Transcy: 言語翻訳と通貨

Hi Jen,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. On the behalf of my team, I am deeply sorry for your bad experience with our app.

For further investigation your case, I have seen my colleague has sent you follow-up emails to explain more your case as well as some solutions in details, please kindly check it for further help.

Looking forward to hearing from you soonest.

Regards,
Selina
Transcy - Translate Language and Convert Currency

Hi there,

I'm Marcus. Thanks for your review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

Hi there,

This is Andy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andy
Transcy - Translate Language and Convert Currency

Dear Pharrell,

This is Seri, and thanks so much for your feedback.

We do understand that sometimes translation quality does not meet 100% your expectation, and that's why we provide Edit function in order to help you achieving your goal.

Also I informed our Dev team too to see if we have any resolution to improve quality later.

Thank you for your understanding, and if you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
​Seri

Hi Dimitrios,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

Hi Govinda,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

Hi there,

I'm Frederick from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Frederick
Transcy by OneCommerce

Hi there,

Here's Jena from Transcy. Thank for your feedback

We have noted your point and will improve our app to make your experience better. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

Hi Wen,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. As you said that "if the app can fit for most themes to change the location of the switcher that would be better", our app is having given basic positions for switcher, in case you want to move based on you location, just please let my team to help you. For your case, I have seen your request is done completely, please kindly check it again.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

Hi there,

Here's Oriana from Transcy. Thank you so much for comments

Based on your concern as Shopify email translation, this function is not yet at the moment, however we have noted this point and we can assure you that our dev team will surely consider it in future releases

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce