Transcy: 言語翻訳と通貨
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (5,962)
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When I first started using the app I had two or three questions and turned to support. The experience was fantastic. Giselle resolved all situations in a friendly way and from then on I started using the App without any further difficulties. So far I can conclude that it is the best translation app I have ever tried.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
I had a problem with my shop concerning the logo on different websites languages and Polaris was able to help me correctly and quickly. I am happy about it, thank you
Hi Dylan,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
Great customer support and great app ! I definitely recommend
Hi Rahul,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
I tried several similar apps, but none managed to make it work with my theme. In the end, I tested Transcy and encountered the same problem there until Fanny and Bo from support helped me for several hours until everything worked. Not only is it a very good app that is worth all the money, but the support is also unbeatable. Thank you very much!
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
ótimo aplicativo e suporte muito prestativo.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher.
But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial.
So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.
Hi Arnaud,
This is Saha and we apologize for any inconvenience causing to your experience
Regarding to your concerns as following:
- Firstly, we saw that you're on the annual Growth plan. However, because you're in 7 trial days, so you can still downgrade or switch to a monthly plan, or cancel the plan by uninstalling the app
- We have seen that one of our colleagues is reaching out you by guiding how to find/edit translation manually in details, please check your email and let him know if you need further support
- We think there might be a misunderstanding about buying a support ticket. Currently, you still receive 100% free support during the trial. Additionally, you can contact our support team with any questions through the live chat or email. Only in exclusive cases where you require additional help but beyond the support team's capabilities, we will consider charging through tickets.
Looking forward to hearing from you soon
Regards,
Saha
Transcy by OneCommerce
Wow, wow, wow, I truly have no words. Cris handled my inquiry, and I'm sorry for the moment I didn't recognize them before, but I'm grateful because when you see how difficult it is with others, you appreciate much more! The whole world needs to learn from them about customer service. Prompt, fast, reliable, true professionals! May God bless you. Thank you!!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Very good customer service
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
Tech support is great. A bit slow but they always find the answer for us. thank you for your dedication and time in helping us with the issues we have using Trancy.
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
Good customer service, was helped right away and in the right way. Very satisfied
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by OneCommerce