Transcy: 言語翻訳と通貨
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Nice app, Vani has been really helpful guiding me to set up Trascy on my Shopify website. Thumb up
Hi Jacqueline,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
absolut amazing App and support. I used in on three shops and it works perfectly. Even complicated product names are treated correctly.
Thanks a lot, also to the great and friendly supporter "Bo".
Hi Marina,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
I would like to express my heartfelt thanks to Charlotte. After installing the app, I was unsure how to set it up. However, Charlotte was incredibly patient and helped me through the setup process.
Though I haven't had the chance to fully test out the app's functionality yet, the level of customer service I received was absolutely top-notch. Charlotte's helpful and patient demeanor earns a full 100/100 from me. Exceptional service like this definitely instills confidence for the user experience ahead.
Hi Jimmy,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.
The customer support is downright atrocious. I implore you all to steer clear of this app. It's an absolute waste of money and time, and an exercise in sheer disappointment
Hi Alexander,
This is John and we would like to apologize for any inconvenience causing to your experience
We have not received any contact from you since October 25th, 2023. According to the previous conversation, here are some explanations for your concerns:
1. Your default language is German. Transcy has not changed anything on your default store. Could you please give us more information about the issue when switching to the German language?
2. After adding another language as your target language, you will need to translate it via Transcy. We provide a quick action to Translate by AI, then you can modify the translation to be more professional.
3. On the previous conversation, our support team guided you to sync the content and re-translate them, if you had changed the default content. Because we did not changed your manual translation without your permission, so this action was needed.
However, I could see that our agent was not giving you the work-around solution to translate the store automatically without managing and storing the translation in-app (and Shopify). At the moment, one of our colleagues is following your case via our support ticket, please allow her to continue the conversation there.
Regards,
John
Transcy by OneCommerce
Great tool, and much more accurate than Google Translate or other APIs that use it. Feels like they really developed their own in-house.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
Great app! Great support! The application covers our needs by 1000%, and lightning-fast support resolves all issues very quickly.
Hi Tatiana,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Really good app and amazing customer service! Available 24/7 and fast assistance
Hi Antal,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
Customer service is nice and fast! I had a couple of issues translating some stuff but the staff is really helpful.
Hi Andres,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Great support,
Giselle,
Hi Daniel,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
This plug-in experience is very good and meets my needs. Moreover, the customer service is very good, and the problems that arise during use are perfectly solved.
Hi there,
Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Emma
Transcy by OneCommerce