Transcy: 言語翻訳と通貨 , 5,666件のレビュー
絞り込む
-
評価順
Really bad customer service, standaard Copy & paste answers and no one solution for problems.
you need to sync everything by your self because auto sync doesn't work, translation is very bad and it take more then 2 hours to get a theme translated and still on 99% after 2 hours....
by no solution we will quit and ask directly for a refund for our wasting time and money.
by the way we pay the biggest package and we get this bad service
Hi Hamoodah,
This is Brown and we personally apologize for those inconvenience causing to your experience
In relation to your issues as following:
- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- The auto sync is now fixed, please help me check it again by adding a new product. For stuck translation, we're still checking on it
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Brown
Transcy by OneCommerce
I am very disappointed to be honest.
1) We have thousands of products and a lot of them Archived (stopped selling). There is no way how to filter out those products for translation. Only available filter is by translation status. Useless at the beginning. Nor filtration by vendor, tag, anything. So our 5000 products is a big mess Active/Archived mixed and very hard to manage.
2) Metafields translation my god. Again a big mess. No filtration by metafield name or type or anything. Imagine 5000 products with metafields. Its only one big pile of mess with system/apps metafields mixed together.
3) Support not very helpful. Not even able to understand what I was asking about.
Maybe I am missing something but this is very hard to work with if you have more than 100 products in my opinion.
Hi Martin,
This is Ray from Transcy
We received your feedback and sincerely apologize for the inconvenience caused to you.
Concerning your issues as follows:
1. Transcy allows filtering of the product status (Active, Draft, and Archive). This is a mistake from our support team for not provide this information to you. We are working on this to make sure it won't happen again
2. We know it might be hard for you to manage the metafields' translations. We will keep improving this to provide a better experience for our users.
Our support team is trying to reach out via live chat to discuss further about your concerns. Looking forward to hearing from you soon
Regards,
Ray
Transcy by OneCommerce
The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.
Hi there,
This is Brian and we're truly sorry for this inconvenience causing to your experience
In relation to your concern about the app notification, actually in order to remind customer by completing the set-up step, once you click on it, it will not show again. Here, maybe there's a misunderstanding and made customer confused, so the notification has been removed for a long time, however it's still showing on some customers somehow
We have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Brian
Transcy by OneCommerce
shitty customer service, I kept upgrading reaching 59$ per month and they didn't want to help with simple issues like having our theme to wrk with their switcher on the header. I also asked why should we pay 590$ per year just to enable DeepL translation integration which should not cost any extra just like google translation since the translation itself is not do by them. Shitty customer service and I do not recommend this app at all.
Hi there,
This is Brian from Transcy and we're deeply sorry for any inconvenience causing to your experience
- We have seen one of my colleagues has helped you customize switcher on header for desktop, however on mobile, it's not displaying properly and she have not yet checked, then you uninstalled the app, so it's hard for us to check further
- We completely understand that costs are a big part of every merchant's decision to use. Because of its complicated integration from DeepL, it's now available on Premium plan only. However, on Premium plan, there're not only DeepL function but also some advance features to provide a great benefit of this plan
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
i was charged and i no longer have this app!!! :(
Hi Meng,
This is from Emma and we sincerely apologize for any inconvenience causing to your experience
Regarding to your concern, please let me make it clear you got the app charge although you no longer use the app, it's because you did not uninstall the app, so after your account is unfrozen, your account will be automatically resumed based on Shopify's rule
We have seen that one of our colleagues is following your case via email, she gave you clear explanation, please kindly check your email and let her know if you need further support
Regards,
Emma
Transcy by OneCommerce
Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).
Transcy support refers to Shopify and Shopify support refers to Transcy.
Not really usable.
Hi Manfred,
This is Carter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues as following:
1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further
2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Carter
Transcy by OneCommerce
Had a very negative experience with Trancy lately. I paid a yearly fee at the beginning of 2024, but then one day all my translation are lost (meanwhile I was spending ads spending to attract people to the page only found out that the pages are not in their languages, so lost lot of money on ad spending and sales), afterwards I contacted Transcy and they said I was on FREE plan?! I double checked and they recognized that it´s their fault, I told them that as compensation they should either let me use the app for free or offer me a better plan with the current pricing, both got rejected and offered me a 10 used month refund (meanwhile I lost minimo 5K of sales?!). How can you trust an APP that is not stable and making this level of mistake and then with this bad customer support?!
Hi Meng,
This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience
- For the main problem regarding to downgrade to Free plan and you're unable to use the annual basic plan, this is a bug from the app and we already fixed it for a few hours since you reported this problem. Hope you sympathize for us and we will never let this issue happen again
- As an additional apology, we already processed to refund the annual basic plan, so I highly appreciate your empathy on this situation
- We have seen that one of our colleagues is following your case, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support.
Regards,
Fiona
Transcy by OneCommerce
I believed them but the package I had blew up by itself, it wasn't me who canceled it and I didn't realize it, because everything seemed to be working. I contacted them a few times and your agents did not tell me that the problems were related to the basic plan. And as luck would have it, the package I had was increased. I don't like the dishonest process, you no longer deserve the 5 stars I gave.
Hi Aissata ,
This is Peter from Transcy and we sincerely apologize for any inconvenience causing to your experience
- In relation to your main concern that your plan was downgraded to Free plan without your approval. To be specific, we're not allowed or unauthorized to do any actions with your plan, so we're wondering if you have someone else who have the right permission to do it. Also you can recheck with Shopify for further investigation
- We have seen that one of our colleagues is following your case, he gave you clear explanation with the relevant solutions, please kindly check your email and let him know if you need further support.
Regards,
Peter
Transcy by OneCommerce
DOnt recomend this app
Hi Marina,
This is Donna and we're deeply sorry for any inconvenience causing to your experience
In relation to an unexpected issue as the loss of your current translation from other translation app. Although we have tried our best to revert them, but unsuccessful. As a temporary solution, please contact that app to ask whether they could revert the translation
Also we have seen that one of our colleagues is reaching out you via email by providing clear explanation along with possible solutions, please let her know if you need further support
Regards,
Donna
Transcy by OneCommerce
Just use another app
This app is too difficult to set up
There is the hassle of having to partially translate the product, and the app also does not work.
Hi Keunyoung ,
This is Brian from Transcy and we're truly sorry for any inconvenience causing to your experience
In relation to your concerns as following:
- Partially translated: it means section/page has been translated before, but there are some parts/elements in that section/page still have not been translated completely, or default content is already updated/changed recently so they need to be re-translated to update the new translation
- For the other issues, we have seen that one of our colleagues is following your case, he gave you clear explanation as well as the relevant solutions for your case, please kindly check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce