Transcy: 言語翻訳と通貨
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (2,659)
絞り込む
-
評価順
Avoid at all costs. This app nearly tanked my store.
It broke all currencies except two. As a result, most customers saw the wrong prices—until checkout, where the price suddenly jumped back to default. This alone slashed my sales by around 30% over the week it was installed.
After uninstalling, my sales rebounded by 50%. That says everything.
Customer support? A joke. First, an obnoxious AI chatbot wastes your time with canned responses. Then, when you do reach a human, they reply with condescension—acting like the issue is in your head. Meanwhile, I was getting angry emails from customers accusing my store of bait-and-switch tactics.
I even sent them a Loom recording clearly showing the issue. I know they watched it—Loom notified me. But hours passed with no response. That’s when I pulled the plug.
In five years of running e-commerce stores, I’ve only left one or two negative reviews. This? Easily the worst app experience I’ve had. Tech-wise, it’s slow. Conversion rate? Down 30%. No other changes were made during that time, so the cause is obvious.
Zero stars. I genuinely don’t understand how this app is still popular.
Hi sir,
My name is Brian. I read your review, and I want to offer my deepest and most sincere apologies for the genuinely damaging experience you had with our app.
There is no excuse for what happened. You are absolutely right to be furious. Losing 30% of your sales is a devastating blow, and having your store’s credibility damaged by customers accusing you of bait-and-switch tactics is something no merchant should ever face. We are horrified that our app caused this for you.
More than that, we failed you completely on the support front. Your experience with our support—from the unhelpful bot to a condescending human response—is unacceptable. The fact that you sent a Loom video clearly showing the problem and were met with silence is embarrassing for us, and I am so sorry. We let you down when you needed help the most.
Your detailed feedback forced us to launch an urgent investigation. You were right about the cause. We discovered a critical incompatibility between our app and certain Shopify Market settings that was causing the exact currency error you described. Your report was the catalyst that helped us find and create a solution for this. We are grateful for that, but we know this comes at a great cost to you.
I know we have given you every reason to never trust our app again. The trust is broken, and I am not asking you to forget this experience. However, I am asking for a chance to make it right.
If you would consider reinstalling the app, I would like to personally oversee the process of fixing this for you. My team and I will immediately implement the solution we found, ensure your currency settings are perfect, and triple-check that everything is working seamlessly. We want to prove that the app can work as intended.
I completely understand if you are not willing to do this, and we respect that decision. Your experience was one of the worst we have seen, and your review has been a painful but necessary wake-up call for our team.
We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brian
Transcy by OneCommerce
Nightmare, been dealing with "Anna" explaining that some sections in all languages are NOT translating, related products on our product page have no images, the only advice i get is "Please run it again" wasted so much time on this during this week, And i was going to pay for the biggest subscription. Everytime I reply to "Anna" Ethan the AI bot interupts the conversation. Uninstalling
Hi sir,
This is Cris and we apologize for any inconvenience caused to your experience
I am so sorry to read about the nightmare experience you've had with our app and our support team this week. Your frustration is completely understandable, and I want to sincerely apologize for the time you've wasted and the issues you faced.
It is unacceptable that you were met with repetitive advice while dealing with critical issues like sections not translating and missing product images. That is not the standard of support we aim to provide.
You are right to be upset about the support process. The experience you described with our AI bot interrupting your conversation with a human agent is a significant failure, and I deeply apologize for how maddening that must have been. The process between our human support and AI should be seamless, and we clearly failed you here.
The fact that you were considering our largest subscription makes this failure on our part even more regrettable.
To address this properly, this has been escalated internally. One of my senior colleagues is reviewing your entire case and will be following up with you directly via email shortly to offer a more concrete solution.
Best Regards
Cris
Transcy by OneCommerce
This is the biggest scam I've had to bear since I started using shopify which was more than 3 years ago. Transcy misled me into buying the annual plan when I tried to pay for my monthly plan but it suddenly switched into annual but since I had already pressed on pay it loaded the annual plan and paid for it which is 10X what I wanted to pay for this crappy software.
Then I let them know about the mistake I had made 3 seconds later and they told me that they will not assist me at all. Then I threatened to stop the transaction through my bank account but they said that's not necessary because they will give me crdits for which I explicitly asked whether they would be usable for the shopify monthly plan payment and they confrimed that after which I trusted them. Told me to uninstall the app and I would receive the credits and 3 months later I am still paying for the shopify monthly plan and I've received 0 credits from these scammers.
I can't believe shopify allows such things to even happen on their store and then say that they bare no responsibility for what happens on the shopify app store... Ridiculous stuff is happening and I still can't believe it although I've been a victim of all of it.
Watch out guys.
Hi sir,
This is David and we sincerely apologize for this inconvenience causing to your experience
- We have realized that the situation you described, with the unexpected annual plan purchase and the subsequent issues with credits
- Upon reviewing your billing history, we've confirmed that you haven't been charged for Transcy since downgrading to the Monthly Growth plan on December 30, 2024. We are currently working with Shopify to understand why the downgrade was reported as unsuccessful on their end, as this may be the reason you haven't received the prorated credit
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
David
Transcy by OneCommerce
One of the worst translation apps I've used.
They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment.
Please be extremely careful when choosing your translation app.
You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
- We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control
- We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes
- Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once.
I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable!
If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
Hi sir,
This is Bevis and we are truly sorry to hear about your frustrating experience and understand your anger about being charged the annual fee unexpectedly. We take your feedback very seriously
- While we're glad we were able to provide a refund for the 11 remaining months of your annual subscription, we understand that doesn't fully resolve the initial issue. The reason we requested you uninstall the app before issuing the partial refund is to ensure there are no further charges to your account once the refund has been issued. This prevents any further confusion or billing issues, however, we understand this can be perceived as unreasonable, and we'll be exploring more user-friendly ways to accomplish this in the future.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Bevis
Transcy by OneCommerce
There were problems with the app not starting, and there is little integration with third party apps such as Judge.me. Not recommended.
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
Regarding to integration issue, current integration with Judge.me has limitations, and I apologize if our description of this feature was not perfectly clear. To be transparent, our app currently assists by automating the initial translation of Judge.me content using third-party translation service. However, due to the complex technical nature of their platform, we do not yet have the capability to allow for manual editing of those specific translations directly within our app
We're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. Also, we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
Abzocke – Finger weg bei vielen Produkten!
Der Support war bei der Einrichtung komplett nutzlos. Statt mir zu helfen, wurde ich gedrängt, zusätzliche Wörterpakete zu kaufen – für über 300 Dollar. Gesagt, getan – doch die App funktionierte trotzdem nicht richtig. Danach musste ich sogar noch das überteuerte Abo abschließen, damit überhaupt etwas ging.
Geld habe ich bis heute nicht zurückbekommen. Der Support ignoriert Rückfragen zur Rückerstattung komplett.
Ich bin inzwischen auf eine andere App umgestiegen – funktioniert sofort, ohne versteckte Kosten.
Fazit: Nicht empfehlenswert – vor allem nicht, wenn man viele Produkte hat. Reine Abzocke.
Hi sir,
This is Brian and we're very sorry to hear you feel ripped off and had such a negative experience with Transcy. It's clear your setup was frustrating, and we apologize for any pressure you felt to buy extra word packs and for the app not working as expected, even after purchasing them.
There seems to have been a misunderstanding during setup. We offer solutions both with and without additional word pack purchases, and we regret that this wasn't clearly communicated, leading to unexpected costs and frustration. We also apologize that you felt forced into a subscription to get the app to function.
We understand your frustration about not receiving a refund. One of our colleagues has already sent you an email with a solution and a clear explanation regarding your refund. Please check your email, including spam, for this communication so we can move forward.
We want to resolve this, even if you've moved to another app. Please respond to our previous email to proceed.
Best Regards
Brian
Transcy by OneCommerce
Deleting the app, support is SO incompetent! It takes a lot of time just to understand what i need from them.
BE AWARE! For those with multiple markets, this app only changes the display currency instead of the market page. If you have different prices for different markets it will not going to work.
On the top of this, the support is so incompetent they don't even understand the root cause of the issue.
I ask one thing, give them example, screenshots and end up answer for completely different issue.
Waste of time
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
- For the unexpected support from the agent, we will have a proper training to improve the service to be better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- In relation to your issue, unfortunately, because of technical limit, we have not yet supported this function. As a temporary solution, you should change location instead. By doing so, the currency along with URL as subfolder will change accordingly
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
All the AI generated responses may prevent you from getting to see my review - but I know there are those out there who will be interested in the 1 star reviews... hopefully you see this in time before you install.
This developer installs a snippet on the shopify servers that you can't modify or control that loads a css from their servers.
IF YOU TRY TO UNINSTALL they WILL NOT REMOVE THIS essentially sending your website into an infinite loop and no one will be able to access your site anymore. Of course if you have your own front-end and hosting you can just go in an remove this kind of code... but with Saas solutions I guess you can't control what these 3rd parties will do.
Contacting Shopify support they only mention that you need to uninstall the app to remove the URL loading their content, but with their app developer credentials and the access you give them to your website, they can embed this code and basically take your site hostage if you cancel a subscription.
I'm eager to find other users who have failed to cancel their account due to this trap - and we should petition to get this issue recognized and this developer penalized.
Avoid yourself the pain and please don't install this app - there are alternatives out there and the default functionalities with the support of LLM AIs like chatgpt can help you quickly generate the content anyway.
Hi sir,
This is Joe, and we're sorry for the trouble you've been having.
Currently, uninstalling the app will cause the code to be removed automatically as well. For your case, to help us investigate your issue with the highest priority and get it fully resolved, please reinstall the app
One of our colleagues has already sent you a follow-up email. Please check your email, including spam, for this communication so we can move forward.
We're looking forward to your quick response.
Best Regards
Joe
Transcy by OneCommerce
seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad
Hi Yi,
This is Brian and we personally apologize for any inconvenience causing to your experience
- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- We have definitely noted your point that you're unable to edit many currencies at once. Also for the issue regarding to USD as default currency, we still can help you edit it with 2 decimals
- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce