Transcy: 言語翻訳と通貨 , 5,409件のレビュー
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They are offering the additional subscription to translate 25k products for big money, but it doesn't work. Their support couldn't make it work for days now, despite of having developers access to my store.
There is a popup when you start the app. It can't be closed & no matter where you click with your mouse, it gets triggered. Thats horrible scam behavior.
Hi Alexander,
This is Kaity from Transcy Support team.
On the behalf of the team, I sincerely apologize for the inconvenience that have caused to you.
Translating and reviewing if the translation is working in 25k products would take us some times. However, I admitted it was our mistake for not following up closely to inform you the process.
I have seen that one of our colleagues is following your case via our support ticket. Please kindly let her know if you need more information
Regards,
Kaity
Transcy by OneCommerce
I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0.
I am already searching for an alternative because that app is horrible!
There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it.
I've contacted the support now 100 times the last year and the bugs showing up again and again. There is always a
Hi Jan,
This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience
- In relation to AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- For the other issues, we have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.
Regards,
Adela
Transcy by OneCommerce
I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.
The customer support is downright atrocious. I implore you all to steer clear of this app. It's an absolute waste of money and time, and an exercise in sheer disappointment
Hi Alexander,
This is John and we would like to apologize for any inconvenience causing to your experience
We have not received any contact from you since October 25th, 2023. According to the previous conversation, here are some explanations for your concerns:
1. Your default language is German. Transcy has not changed anything on your default store. Could you please give us more information about the issue when switching to the German language?
2. After adding another language as your target language, you will need to translate it via Transcy. We provide a quick action to Translate by AI, then you can modify the translation to be more professional.
3. On the previous conversation, our support team guided you to sync the content and re-translate them, if you had changed the default content. Because we did not changed your manual translation without your permission, so this action was needed.
However, I could see that our agent was not giving you the work-around solution to translate the store automatically without managing and storing the translation in-app (and Shopify). At the moment, one of our colleagues is following your case via our support ticket, please allow her to continue the conversation there.
Regards,
John
Transcy by OneCommerce
A very bad app, all full of bugs. It was greatly affected during Black Friday and suffered heavy losses.
Hi Junjie,
This is Edna and we're truly sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please let us know to help you in time
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Edna
Transcy by OneCommerce
This app is great, when it does what it is supposed to.
EVERY WEEK I have to contact customer support as the app. The issue is the same every week.
I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that.
I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies.
This is unacceptable as my customers will be experiencing the same issues.
The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.
Hi Matthew,
Here's Brian and we're deeply sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. Unfortunately we're unable to reproduce this kind of bug and it's showing properly from our site, also we have seen that the main reason is coming from cache's market from market setting and we have updated the data to be compatible between market setting and our app, however it's still happening from our end, so to investigate deeper, we need to directly recheck from your site via teamviewer
We have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Brian
Transcy by OneCommerce
Disappointing.. The app has several issues:
1) Glossary automatically and adds tags between the words that are in the rule. For both excluding rules and including rules. This causes either these tags showing up in the frontend or that there is no space between the words.
2) Besides that the Glossary is buggy, there is no option to upload a glossary file - this makes it quite useless - imagine adding 100s of rules manually
3) The translation itself is quite poor and doesn't really differs from any other much cheaper translation apps - the same mistakes are made. At least it's not to use for our specific terms in cycling. The bicycle parts are translated terribly. Also the brands are translated.
4) The cost of the app is not reflecting the quality of what you get - it is slow, it is buggy and it is not any better than apps that cost 10% of what this one is asking...
Sorry but not a good app.
Hi Alexander,
This is Kaity and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For Glossary rule and the Transcy is showing on your store, I have noted this point and are trying to find the relevant solutions to resolve it completely
2. The option is to upload Glossary rule by file, unfortunately we have not yet supported this function yet, however I have seriously noted this point and will take it into consideration
3. For the quality of AI translation, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes. Also due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes are made by AI, so I highly appreciate your empathy on this situation
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Kaity
Transcy by OneCommerce
this is absolutely a waste of time and money, the app is unable to translate our products by bulk, even though we committed to pay the most expensive plan
Hi Mohamed,
This is Saha and we would like to apologize for any inconvenience causing to your experience
In relation to your issue, we have seen you have not contacted us to report yet. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support
Regards,
Saha
Transcy by OneCommerce
Terrible app, reviews are most likely fudged. I don't know what I could do wrong, I did everything according to the instructions which I reviewed 10 times, support helped me, but still problems remained. If you make a small change/add a product - sit in the settings for hours (considering that support helps you). Currencies, languages - there are always problems with everything. I don't recommend this app if you care about your nerves.
Hi Pavlo,
This is Peter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please consider to reinstall our app and let us have a chance to support you
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Peter
Transcy by OneCommerce
the machine translation is not correct, there is no response from customer services , app slower down speed , hard to use
Hi there,
This is Henry and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For the machine translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
2. As we have seen one of our colleagues has replied to your question for a few minutes and sent follow-up emails two times, even if we have realized you read email, but you might miss our emails, please kindly recheck your email box
3. For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Henry
Transcy by OneCommerce
This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING.
THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS:
They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and all your hard-working translations get undone. You have to keep asking them to amend the translation as it gets untranslated.
Their customer service does not even know how to use the app themselves. They sometimes take ages to reply or keep passing the request to one another.
Please, make sure your head the reviews before purchasing with them. It is not worth anybody's money or time. They have increased their prices massively lately... apparently to give a better experience. LET ME TELL YOU IT HAS GOTTEN WORSE AND WORSE AND WORSE.... READ ALL REVIEWS BEFORE PLACING YOUR ORDER.
IT IS THE WORST APP ON SHOPIFY. THEY WILL MISLEAD YOU TO THINK IT IS YOU THAT IS MAKING THE CHANGES AND GASLIGHT YOU. PLEASE BE CAREFUL. I HAVE PHOTOS/SCREENSHOTS OF HOW THEY ARE UNTRANSLATING OUR WEBSITE. AWFUL AND VERY DRAINGING EXPERIENCE.
Hi Bento,
This is Patrick and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For the good as well as no good reviews, each review is actually real and complied with Shopify's rules. For the reviews considered as bad, we will take it into consideration and improve it in the right way
2. Regarding to your main issue of translation , we're still investigating on it, meanwhile our team has tried to do the needful by supporting your case with the highest priority. Besides that, we were willing to refund one monthly charge as a sincerely apologies
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Patrick
Transcy by OneCommerce