Transcy: AI 언어 번역
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11.13：After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly.
Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available.
12.17：They haven't resolved my issue at all. Even after two months, they still don't know what I actually want. I have no idea what their customer service and developers are doing.
Hi sir,
This is Ethan, and we apologize for the trouble you've been experiencing.
1. Regarding the language issue, our team checked your case and, from our previous conversation, it appears we were able to guide you through the steps and you confirmed that the problem had been resolved. We sincerely hope everything is now working smoothly on your end, but if anything is still not functioning as expected, please let us know — we’re here to help until it's fully resolved.
2. About the customer support experience, I completely understand why it felt unhelpful. Just to clarify for future reference, whenever you start a new chat, you’ll first interact with our AI assistant. We introduced this system because our human support team cannot operate 24/7, and the AI helps handle common questions quickly. When the AI cannot resolve the issue, the conversation is automatically escalated to a human agent.
That said, we acknowledge that our AI still has limitations, and I’m genuinely sorry that this affected your experience. Improving its accuracy and usefulness is one of our top priorities, and we’re actively working on strengthening both AI performance and overall support quality.
Best Regards
Ethan
Transcy by FireGroup Technology
Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened?
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Brian
Transcy by FireGroup Technology
It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.
Hi sir,
This is Saha, and we apologize for the trouble you've been experiencing.
1. Regarding the SKU issue on Oct 28, we confirm that we did not edit or change your source code — we only removed the variant’s translation in Transcy
2. For the banner issue, as one of my colleagues explained, our app only translates content from the default language and doesn’t support customizing images per market. That’s why the Dutch banner image wasn’t changed — we didn’t modify anything on your end.
3. About the image switching feature, could you please share a screenshot and storefront link showing how it worked before? This will help us investigate and clarify the cause more accurately.
Thank you for your patience and understanding.
Best Regards
Saha
Transcy by FireGroup Technology
To be honest this whole setup is so vague that I do not feel confident Trancy is a tool I'd like to work with.
Hi,
Here's Aiden. I’m truly sorry to hear that your experience with our app hasn’t been a positive one, and I apologize for any inconvenience or frustration caused.
We’d really value the chance to improve your experience. Please consider reinstalling the app and let us have a final chance to support you with the highest priority
If there’s any part of the setup that feels unclear, please let us know. We'd be glad to guide you step by step and make the process as smooth as possible. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Looking forward to hearing from you
Regards,
Aiden
Transcy by OneCommerce
This is the worst customer service I've encountered in the last decade - beyond reproach!!! From the moment we installed the app a little over a year ago until now. It's not worth saving money in this case, the price is too expensive later.
Hi sir,
This is Shiro, and we apologize for the trouble you've been experiencing.
It’s not entirely clear why you mentioned the “worst customer service,” as in our private chat box we clearly addressed your previous inquiries. Could you please confirm if you had a chance to see our message sent on October 31? We’d be happy to clarify anything that might have been missed.
We’d also like to take this opportunity to share some context regarding the recent pricing adjustment. Since March 2023, for over two years, our team has been working tirelessly to enhance the app with substantial improvements and new features. These updates have significantly boosted performance, added advanced translation and localization tools, and helped many businesses expand their global reach more effectively.
We’d really appreciate it if you could revisit our message or reach out again — we’re more than happy to assist and clarify everything for you.
Best Regards
Shiro
Transcy by FireGroup Technology
This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.
Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!
Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!
Teresa of customer support helped me a lot, she was capable, practical and detailed oriented.
The automatic bot that is suppose to "help" instead is nerve wracking, I was losing my head with it: a suggestion? CHANGE IT
Hi Brunam
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app. In case you still get confused about SEO translation function, please let our agent who is taking care your case know, so she can help you further.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
