Transcy: AI 언어 번역

Hi there,

This is Ben. I'm truly sorry to hear about that and understand how frustrating unexpected billing can be.

Regarding your concerns, as follows:

1. Our pricing was updated on Sep 4, 2025 and applied to all users. Notifications were sent via email and in-app, though they may have been missed.

2. On Jan 26, 2026, your store upgraded to the Cross-border plan with extra resources, adding about $189. Please note that only the store owner can approve charges via Shopify, not Transcy.

3. On Mar 15, 2026, the plan was downgraded to Continental, and Shopify will automatically prorate the unused amount.

4. If anything is unclear, I’m happy to clarify further. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.

Hope to hear from you soon

Best regards,
Ben
Transcy by FireGroup Technology

Hi there,

This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience.

We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue.

From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge.

Here’s how we can help:

- Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected.

- We’ll also work with you to find a fair and suitable resolution regarding pricing and usage.

- If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable.

We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply!

Best regards,
Ethan
Transcy by FireGroup Technology

Hi there,

This is Brian, and we sincerely apologize for the frustration caused.

Regarding your issues, as follows:

Hreflang: Shopify automatically generates hreflang tags. Transcy focuses on translating content to work within Shopify’s SEO structure, we do not override its core hreflang system.

Ghost code / 404 errors: We’re unable to identify the issue based on the current details. Please reinstall the app and share specific URLs or reports so we can reproduce and investigate properly.

Cleanup tool: When the app is fully uninstalled, injected code is designed to be removed automatically. If any leftover code remains, please contact us and we’ll review and clean it up.

Shopify Markets & SEO: Transcy supports multilingual content management, but search rankings depend on many external factors beyond our control.

We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.

Looking forward to your reply.

Best regards,
Brian
Transcy by FireGroup Technology