Transcy: AI Language Translate
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Great app and even greater costumer service. You should choose this app because of all the help you get. I got all the help I needed and so can you.
Hi there,
I'm Dylan from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Dylan
Transcy - Translate Language and Convert Currency
Tailor is great! She is so patience and gives perfect service! I had downloaded the app only 2 minutes and she was right there to help! I didn't had to do anything because she did it! So nice when you're tired and don't feel like figuring it out on your own. She also has humor so it is really nice to talk to her! Professional but still fun! Makes me feel like im not talking to a robot but to a human :) Very happy!
Jennifer knows the software very well and can always quickly find the problem and resolve it. She is great to work with. I appreciate her help. Thanks Jennifer !
Hi Damian,
This is Jocelyn. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
The chat support was polite and helpful.
I asked questions from Japan via chat while translating with deepl.
I am satisfied.
Hi there,
I'm Kaylin. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
I just had the best experience ever of any shopify app support. Molly and the support team immediatelly helped to install and set-up Transcy app in our theme. So far is without any doubt the best app for translations and currency. It just works great. Recommended.
Very helpful and supportive. Andy helped me sort out the issue and now everything is working as should. Thanks.
Hi Sandra,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
It was pretty straight forward to set up, but when I did get a bit stuck I was guided by Rosa via email and I am now set.
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
Hello, I find the app cumbersome. I deleted the app from my Shopify dashboard but the "box" is still popping up on my homepage. Would you please let me know how do I delete the app completely? Thank you.
Hi there,
I'm Emily from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience.
For your issue, I have seen that my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.
Looking forward to hearing from you soonest.
Regards,
Emily
Transcy - Translate Language and Convert Currency
This app is a fraud. I took the starter plan with 100.000 words. It said that I could translate till 5 languages. After that, the translation was not completed due to excess of words. Everything okay till here. I decided to delete 3 languages that I considered less important and retry to complete the translation at least or the other 2. MY WORDS WERE STILL AT 0 !!! I contacted the "24/7 costumer service". NO RESPONSE AFTER A WHILE. I mentioned the situation to her expecting that as it LOGIC, I would get the rest of the words back since I paid for the plan and couldn't get completed my website translation. Jennifer's solution as a team of the costumer service of TRANSCY app, was about money. She wanted me to pay more by upgrading my plan or buying more words.. HELOOOO?????
Is that what the customer service is for and the app about. I have reed thr reviews with 1 star and there's people who had even worst experiences with this app. Some of them even lost their pages. This app is completely not recommended.
Hi there,
My name's Robert again and we are truly sorry for this inconvenience caused.
Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Robert
Transcy - Translate Language and Convert Currency
great app, good customer service, nice staff, i would reccomend it to any one tryna embed multiple languages.
Hi there,
This is Enzo. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Enzo
Transcy - Translate Language and Convert Currency