Transcy: AI Language Translate
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Overall the service is super smart and makes webshops in multiple languages possible and affordable for small and medium sized companies. Bugs and weird translations now and then makes it crucial that the pages are reviewed quite often which takes time. However it has been easy and very fast to get in contact with the support team and get the things fixed quickly.
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
I had an issue with my Arabic interface, and it was solved in few minutes with the support team. Their support team is available all the time and helpful.
Hi Rana,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
It looks like a really good app, I will have a chance to finalise my judgement in the coming days. The customer service I can already say is really good and quality. I had a problem and Amber helped me with patience and professionality, thank you very much
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce
It would be nice if the currency section allows custom prices as well as automatic exchanges. So that one can enter custom prices for different markets. This would especially be useful if the store offers worldwide free shipping.
Hi there,
Here's Ruby from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app.
Regarding to your concerns, at the moment, you cannot set or edit the currency conversions (Exchange rates) in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. Also with this new update, we're so happy to bring a brand-new function is Auto Switch Currency based on visitor's location.
As I have checked and seen that you are having active chat with my colleague, please let them if you need further support.
Regards,
Ruby
Transcy - Translate Language and Convert Currency
Great support! Works very well for the price. Fanny and Liz were very helpful setting me up. Only downside is that you need the top package to replace your logo.
Hi there,
Here's Kane from Transcy. Thanks for your feedback and we will try to improve our app to reach more your expectation
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
Just installed it and seems to be working great. The problem is that it can translate no more than 1000 listings, which is a problem. The support was great and helped me to set it up in no time.
Hi there,
This is Jocelyn. Thank you so much for your review.
Per our testing and research, 1000 products is big enough for almost 98% stores meanwhile keeping store performance in good state. More than that, customer's store will be unstable, slow loading, etc. Meanwhile our Dev team is aware of it, working on this limitation, and trying to increase the number for future update.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
It makes translating your store page easy.
Although we ran into an issue, because the app gets in some cases confused with some elements and tries to translate two elements as one resulting in problems, we got extremely fast and great support!
Hi there,
Here's Jena. Thank you so much for your review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency
Great Customer service. Aurora was great in swiftly leading through the answer with pictures. Impressed!
Overall the app could be more intuitive about the overlaps with Shopify's translated stuff
Hi there,
Here's Kane from Transcy. Thanks for your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
The app works well but you need some assistance for the menu updates. Overall recommend to anyone looking for this
Hi Sofia,
I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you your review.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
good support, a bug happened with my account, giving me some problems with adding multiple language, but the support guy helped me a lot and resolved my problem
Hi there,
My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Muffin
Transcy - Translate Language and Convert Currency