리뷰 (5,690)

전체 평점
4.8
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  • 평점의 92%가 별 5개입니다
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2022년 5월 17일

I had an issue with my Arabic interface, and it was solved in few minutes with the support team. Their support team is available all the time and helpful.

Thesweather
사우디아라비아
앱 사용 기간 대략 1년
답글 OneCommerce.io개 2022년 5월 18일

Hi Rana,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

2022년 11월 17일

It looks like a really good app, I will have a chance to finalise my judgement in the coming days. The customer service I can already say is really good and quality. I had a problem and Amber helped me with patience and professionality, thank you very much

WineryPop
스위스
앱 사용 기간 대략 1년
답글 OneCommerce.io개 2022년 11월 17일

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

2021년 2월 25일

It would be nice if the currency section allows custom prices as well as automatic exchanges. So that one can enter custom prices for different markets. This would especially be useful if the store offers worldwide free shipping.

Miss Muse
터키
앱 사용 기간 대략 1년
답글 OneCommerce.io개 2021년 2월 25일

Hi there,

Here's Ruby from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app.

Regarding to your concerns, at the moment, you cannot set or edit the currency conversions (Exchange rates) in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. Also with this new update, we're so happy to bring a brand-new function is Auto Switch Currency based on visitor's location.

As I have checked and seen that you are having active chat with my colleague, please let them if you need further support.

Regards,
Ruby
Transcy - Translate Language and Convert Currency

2022년 11월 9일

Great support! Works very well for the price. Fanny and Liz were very helpful setting me up. Only downside is that you need the top package to replace your logo.

Énergie Dépôt
캐나다
앱 사용 기간 12개월
답글 OneCommerce.io개 2022년 11월 9일

Hi there,

Here's Kane from Transcy. Thanks for your feedback and we will try to improve our app to reach more your expectation

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

2022년 4월 30일

Just installed it and seems to be working great. The problem is that it can translate no more than 1000 listings, which is a problem. The support was great and helped me to set it up in no time.

So Cute Cut
그리스
앱 사용 기간 12개월
답글 OneCommerce.io개 2022년 5월 5일

Hi there,

This is Jocelyn. Thank you so much for your review.

Per our testing and research, 1000 products is big enough for almost 98% stores meanwhile keeping store performance in good state. More than that, customer's store will be unstable, slow loading, etc. Meanwhile our Dev team is aware of it, working on this limitation, and trying to increase the number for future update.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

2022년 6월 1일

It makes translating your store page easy.
Although we ran into an issue, because the app gets in some cases confused with some elements and tries to translate two elements as one resulting in problems, we got extremely fast and great support!

X PLUS
미국
앱 사용 기간 12개월
답글 OneCommerce.io개 2022년 6월 4일

Hi there,

Here's Jena. Thank you so much for your review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

2023년 3월 28일

Great Customer service. Aurora was great in swiftly leading through the answer with pictures. Impressed!

Overall the app could be more intuitive about the overlaps with Shopify's translated stuff

Yosemite Bum EU
이탈리아
앱 사용 기간 11개월
답글 OneCommerce.io개 2023년 4월 4일

Hi there,

Here's Kane from Transcy. Thanks for your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

2021년 10월 25일

The app works well but you need some assistance for the menu updates. Overall recommend to anyone looking for this

the floating
포르투갈
앱 사용 기간 11개월
답글 OneCommerce.io개 2021년 10월 25일

Hi Sofia,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you your review.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

2021년 7월 7일

good support, a bug happened with my account, giving me some problems with adding multiple language, but the support guy helped me a lot and resolved my problem

MYA COLLECTION
그리스
앱 사용 기간 11개월
답글 OneCommerce.io개 2021년 7월 8일

Hi there,

My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Muffin
Transcy - Translate Language and Convert Currency

2021년 9월 2일

Getting a few errors and bugs sometimes, but the customer service is awesome and they are very helpful and gets my problems solved.

Nanja Monja
일본
앱 사용 기간 11개월
답글 OneCommerce.io개 2021년 9월 6일

Hi Hitomi,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for positive review.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency