Transcy: AI Language Translate , 리뷰 5,657개

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2022년 2월 10일

Hello, I find the app cumbersome. I deleted the app from my Shopify dashboard but the "box" is still popping up on my homepage. Would you please let me know how do I delete the app completely? Thank you.

Organics2Botanics
뉴질랜드
앱 사용 기간 2일
답글 OneCommerce.io개 2022년 2월 10일

Hi there,

I'm Emily from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience.

For your issue, I have seen that my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.

Looking forward to hearing from you soonest.

Regards,
Emily
Transcy - Translate Language and Convert Currency

2022년 4월 1일

no editing available on free plan or economy plan.........................................................................................................................

Fjer Home
오스트리아
앱 사용 기간 대략 16시간
답글 OneCommerce.io개 2022년 4월 4일

Hi Benedikt,

This is Linda and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

1. For Free plan, all your contents will be translated by automatic translation, the translation from automatic translation cannot be edited

2. Economy plan, all your contents will be translated by automatic translation, but with advance language from this plan you can totally edit your translation. Hope this will clarify your concerns

I have seen that one of my colleague is reaching out you but unsuccessful, please check your email. Looking forward to hearing from you soonest

Regards,
Linda
Transcy - Translate Language and Convert Currency

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