Transcy: AI Language Translate

Transcy: AI Language Translate

Avaliações (5 965)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
13 de abril de 2023

Honestly, I don't get the positive reviews... The translations are not really better than the native app and it's quite expensive for what it is. The most annoying part is that the app is PACKED with unwanted Ads! You are abusing the fact that I allowed your app to be in my store to show me sponsored content that I never asked for - this is an absolute NO GO! If I pay for an app, I do NOT wish to ...

VeloBird
Alemanha
Aproximadamente 4 horas usando a aplicação
Questão respondida por OneCommerce.io 14 de abril de 2023

Hi Alexander,

This is Carrick and we sincerely apologize for this inconvenience causing to your experience

In relation to your issue, we have noted this point and will take ...

2 de maio de 2024

DANGEROUS APP, DO NOT INSTALL IT, IT WILL DAMAGE YOUR THEME CODING, THIS IS FOR YOUR OWN SAFE..

HERE ARE THE DETAILS:

1. After I downloaded the app, I request to their chat support to change the target language as will as the currency will change to BRAZIL|BRL. Because the target language set to ARABIC and I want to change it to BRAZIL. I ask assistance from them because I have no idea how to ...

Sasil Gallery
Brasil
Aproximadamente 2 horas usando a aplicação
Questão respondida por OneCommerce.io 4 de maio de 2024

Hi Digoy,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

In relation to your issues as following:

1. As you wanted to publish ...

28 de março de 2023

installed but the support has been terrible so many issues and they are being so casual about fixing it meanwhile driving traffic they simply dont care about their clients

Cali Tiger
Austrália
Aproximadamente 3 horas usando a aplicação
Questão respondida por OneCommerce.io 29 de março de 2023

Hi Sam,

I'm Stephen from Transcy and we sincerely apologize for your unexpected experience with us

Regarding to your main concerns as following:

1. Through this unexpected ...

21 de fevereiro de 2024

shitty customer service, I kept upgrading reaching 59$ per month and they didn't want to help with simple issues like having our theme to wrk with their switcher on the header. I also asked why should we pay 590$ per year just to enable DeepL translation integration which should not cost any extra just like google translation since the translation itself is not do by them. Shitty customer service ...

Eveons Mobility Systems
Emirados Árabes Unidos
Aproximadamente 2 horas usando a aplicação
Questão respondida por OneCommerce.io 22 de fevereiro de 2024

Hi there,

This is Brian from Transcy and we're deeply sorry for any inconvenience causing to your experience

- We have seen one of my colleagues has helped you customize ...

17 de agosto de 2021

Don't use this app, so, translation takes a while and if you mess up they won't take responsibility. The support team is not qualified to solve problems.

Corazón de Taxco
México
Aproximadamente 2 horas usando a aplicação
Questão respondida por OneCommerce.io 18 de agosto de 2021

Hi Sebastian,

Here's Keisha from Transcy - Translate Language and Convert Currency Support Team and please accept our sincere apologies for the inconvenience you may have ...

Editado a 12 de julho de 2022

BE AWARE After my bad experience and finally canceling and removing the app which left a lot of useless code on my side, I received 6 to 8 emails in 4 days one phone call on my personal phone number (they were masking their phone number) and they send me messages on Whatsapp. They don't respect your personal data and they will SPAM you to death! Completely useless! If you plan to translate your ...

tshirtjunkies.co
Chipre
Aproximadamente 2 horas usando a aplicação
Questão respondida por OneCommerce.io 12 de julho de 2022

Hi Vasilis,

This is Amanda and we're deeply sorry for your unexpected experience with our app

Regarding to your concerns as following:

1. On the behalf of my team, I ...

13 de outubro de 2021

First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour ...

pink cloud studio
Bélgica
Aproximadamente 2 horas usando a aplicação
Questão respondida por OneCommerce.io 14 de outubro de 2021

Hi Martine,

I'm Donna from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience causing to your experience.

I ...

6 de agosto de 2022

Terrible experience, the application leaves too many objects or words untranslated, and the manual translation does not work or works poorly, adds unwanted labels to the translations. The worst thing is that when you uninstall the application, the damage is done.

BY DELUXE Store
Estados Unidos
Aproximadamente 2 horas usando a aplicação
Questão respondida por OneCommerce.io 8 de agosto de 2022

Hi Raúl,

I'm Dane from Transcy and we personally apologize for any inconvenience causing to your experience

We have seen that one of our colleagues is following your case, ...

Editado a 12 de novembro de 2021

UPDATE: According to the support the app doesn't support Shopify template pages, neither page template nor product templates. So for us it is not useful. This app is one of the worst I have come across on Shopify. Terribly buggy and slow. Support is overseas with very limited English proficiency. Unfortunately just a big waste of time and money.

MIKAINE® Switzerland
Suíça
Aproximadamente 1 hora usando a aplicação
Questão respondida por OneCommerce.io 12 de novembro de 2021

Hi Max,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...

22 de fevereiro de 2022

that shit is not working the assistant figured out what the issue was but what she told me to do didn't work. She told me to message her with any question and I did. No answer. Then i signal another problem and boom she answers immediately. Overall bad experience, do not recommend

Utopia Vintage
Canadá
33 minutos usando a aplicação
Questão respondida por OneCommerce.io 24 de fevereiro de 2022

Hi Raphaël,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience causing to your ...