Transcy: AI Language Translate

Transcy: AI Language Translate

Avaliações (5 960)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
13 de junho de 2024

We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything,
All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly.
The issue is when you go to the 2nd language suddenly the ...

H&B Exclusive
Países Baixos
12 meses usando a aplicação
Questão respondida por OneCommerce.io 16 de junho de 2024

Hi Hamoodah,

This is from Emma from Transcy

Regarding to your concern, we understand the frustration this situation has caused, and we sincerely apologize for the delay in ...

1 de setembro de 2024

STAY AWAY. Pick an Actual Translator App that actually works!

Completely broke my websites structure, and EFFECTIVELY DESTROYED MY STORE. I made a yearly subscription, and this shitty app with lazy dev just completed WRACKED my store.

The app is totally, NOT useable. Every 1 Star Review You Read Here Is TRUE. I Met the EXACT SAME ISSUE PEOPLE REPORT 1 YEAR AGO, AND THEY NEVER FIX IT. This speaks ...

Gront-Te.Se
Hong Kong, RAE da China
7 dias usando a aplicação
Questão respondida por OneCommerce.io 4 de setembro de 2024

Hi Jennie,

This is Emma from Transcy

1. Regarding to your main concern as broken website structure and SEO performance because you mentioned that our app translated URL ...

11 de novembro de 2024

installed and uninstalled - complicated and full of pay walls for a coreect and adjusted translation

Mabel
Países Baixos
Aproximadamente 1 hora usando a aplicação
Questão respondida por OneCommerce.io 12 de novembro de 2024

Hi there,

This is Brian and we personally apologize for any inconvenience causing to your experience

- We have realized you met some troubles starting using our app, then one ...

30 de agosto de 2024

The worst application, two days trying to make it work and nothing. Frustrating and unnecessary work. The cheaper apps are just as good, if not better, than what is offered here. Not satisfied at all, and I do not recommend it.

Pasquín Store
Estados Unidos
Aproximadamente 16 horas usando a aplicação
Questão respondida por OneCommerce.io 2 de setembro de 2024

Hi Pasquin,

This is Jack and we apologize for any inconvenience causing to your experience

- We understand your frustration, and we sincerely apologize that our previous ...

20 de junho de 2024

I encountered Giselle, a very poor customer service representative. Not only was she slow, but she also kept me waiting for a long time. She said she would transfer me and then there was no response or action.

VegaPuff JP
Hong Kong, RAE da China
6 meses usando a aplicação
Questão respondida por OneCommerce.io 21 de junho de 2024

Hi there,

This is Brian and we apologize for any inconvenience causing to your experience

- Through this unexpected situation, we will recheck the agent and have a proper ...

10 de outubro de 2024

3 Monate SEO-Arbeit für uns ruiniert. Achtung: diese App setzt canonical Tags und dadurch wurden wir bei Google abgestraft. Richtig mies. Die App ist ansonsten auch etwas kompliziert aufgebaut. Sind leider nicht zufrieden.

sandiia® – stylische Babycarrier
Alemanha
Mais de 2 anos usando a aplicação
Questão respondida por OneCommerce.io 13 de outubro de 2024

Hi there,

This is Saha from Transcy

- On the behalf of our team, we're truly sorry to hear that our app caused such disruption to your SEO efforts. It's clear that this has ...

20 de julho de 2024

Have tried them with my store to translate in various languages. Surprisingly by using them my pages started getting de indexed by google. The reason mentioned by google was user defined canonical tag. We tried to contact them and they could not figure out the problem. They asked us to approach google. Later we had to uninstall them and now my pages are indexed by google. Use them with your own ...

ETravelSim
Singapura
15 dias usando a aplicação
Questão respondida por OneCommerce.io 21 de julho de 2024

Hi Gaurav ,

This is Brian and we're deeply for any inconvenience causing to your experience

- In relation to your main issue as your page was not indexed by Google. Please be ...

5 de junho de 2024

The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case.

Because its ...

Vespucci
Alemanha
8 dias usando a aplicação
Questão respondida por OneCommerce.io 7 de junho de 2024

Hi Adrian,

This is Kate from Transcy

First of all, I sincerely apologize for the inconvenience caused to you

At the moment, since you also use Shopify Payment and set up the ...

4 de agosto de 2024

I don't get it. Your free plan says "1 Language, 1 Currency". I just installed and being told I have used up my language for the free plan. The 1 Language you are referring to is my primary store language. It doesn’t make sense to say 1 Language and you are referring to my primary language - so what am I looking for translation for? I feel frustrated

NiftEssentials
Estados Unidos
8 dias usando a aplicação
Questão respondida por OneCommerce.io 6 de agosto de 2024

Hi there,

This is David and we apologize for any inconvenience causing to your experience

- For the Free plan, it will allow you to have 1 target language & currency at ...

2 de maio de 2024

DANGEROUS APP, DO NOT INSTALL IT, IT WILL DAMAGE YOUR THEME CODING, THIS IS FOR YOUR OWN SAFE..

HERE ARE THE DETAILS:

1. After I downloaded the app, I request to their chat support to change the target language as will as the currency will change to BRAZIL|BRL. Because the target language set to ARABIC and I want to change it to BRAZIL. I ask assistance from them because I have no idea how to ...

Sasil Gallery
Brasil
Aproximadamente 2 horas usando a aplicação
Questão respondida por OneCommerce.io 4 de maio de 2024

Hi Digoy,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

In relation to your issues as following:

1. As you wanted to publish ...