Transcy: AI Language Translate
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Fast customer support by Harwin. Helpful and straight to the point. Would love it if it was sync with the translation app of Shopify without paying an extra. Good product.
Hi there,
This is Kieran from Transcy. Thanks for your review
I would like to appreciate your feedback and we will take it into consideration. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
The customer support team is super great! The agents I spoke to were extremely polite and helped me set up the app.
Hi Yavor,
This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Diego
Transcy - Translate Language and Convert Currency
I just installed it, great support from Andy. Shall update the review later. As of now I am just checking the app settings. so far good.
Hi there,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
Tuve dudas con la instalación y solicité ayuda en e chat de soporte técnico. La persona al otro lado ha sido muy atenta y tiene conocimiento más que suficiente para orientarme
Devo ancora usarla ma sembra buona. Servizio clienti efficiente. Vedremo come andrà. Consiglio di controllare le traduzioni
Hi there,
I'm Marcus. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy - Translate Language and Convert Currency
There was some issue with the translation when using the app. When contacting customer service, they instantly answered and came up with a solution for the problem. Great communication and very helpful!
Hi Aroa,
I'm Eira from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Eira
Transcy - Translate Language and Convert Currency
I got very fast and helpful support from Molly! She set up the Language translate in my Shopify Shop.
Hi Marie,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
Great app, great customer service but in my template no performance well, but I know that works excellent in another ones, I am recommend it.
Hi Cesar,
I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review.
However as you mentioned "but in my template no performance well", I seem not to catch your point, but I have seen that one of my colleague is following your case, please let them know if you need further support.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
I am grateful for the live chat help and I am please with the app performance. I would only suggest a 6 month free trial for new stores so we can really see the value added and be more established before taking on an extra monthly cost.
Hi there,
I'm Liam from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a positive review of you.
We will note your feedback and forward it to concern team. For now, we are offering Free plan for testing purpose with basic functions, so that you can have a good experience before deciding to upgrade paid plan with more useful functions.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Liam
Transcy - Translate Language and Convert Currency
I finally chose not to translate my store into other languages and deleted the app. It was a hard time finding and deleting the leftover code. Anyways, the support reached out to me really quickly and figures all things out eventually.
Hi Vincent,
I'm Timothy from FireApps Customer Support Team, and I'm very sorry for the inconvenience.
As usual, after you uninstalled the app, our code will be removed as well, there will be no change affect to your site. However, sometimes, there will have some lines of code leftover on your site for some reasons, but no worries, you can remove it by yourself with some simple steps via our instruction article.
I have checked and seen that my colleague has guided you how to do that, and your concern is resolved, please let them know if you need further support.
Regards,
Timothy