Transcy: AI Language Translate
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Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something ...
Hi Karen,
I'm Emma and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, ...
The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner ...
Hi Anca,
I'm Christopher and we're deeply sorry for your unexpected experience with our app
Regarding to your main concerns as following:
1. For making it clear the ...
no editing available on free plan or economy plan.........................................................................................................................
Hi Benedikt,
This is Linda and we're deeply sorry for your unexpected experience with our app
In relation to your concerns as following:
1. For Free plan, all your contents ...
The price only show the subscription. It is misleading that they write "Unlimited advanced AI translations" as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated - this for sure is not transparent.
Hi Danny,
This is Brown and we personally apologize for this inconvenience causing to your experience
In relation to your issues as following:
1. For the misleading ...