Transcy: AI Language Translate

Transcy: AI Language Translate

Avaliações (5 960)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
19 de agosto de 2021

Just Started seems really good.
Easy to operate and looks easy.
I used other translate apps and it was not good.
But this one I shall carry on using.
I hope this helps customer.

GOTA Records
Japão
4 meses usando a aplicação
Questão respondida por OneCommerce.io 19 de agosto de 2021

Hi there,

This is Donna from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

However you left us with 3 star ...

Editado a 25 de outubro de 2021

it's not easy to use at first but with some help it's fine. The person who helped me understood my problems and answered all my questions.
The only small problem is that you cannot change the currency on checkout. I don't have the possibility to have shopify payment in my country so it's a shame.

Top of the Dome Headwear
Suíça
2 meses usando a aplicação
Questão respondida por OneCommerce.io 25 de outubro de 2021

Hi Bayane,

I'm Vincent from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience causingto your store.

For ...

24 de julho de 2021

Trying to get the languages to work on shopify from the app was confusing, then when the agent would send a screen shot on what to do, it would come with an error msg 404 and it was just to much to go through for something as simple as changing the languages

HoocMeUp LLC
Estados Unidos
2 meses usando a aplicação
Questão respondida por OneCommerce.io 26 de julho de 2021

Hi Deleecha,

I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for the inconvenience caused to your store.

...

Editado a 8 de outubro de 2021

One of the good apps, but not for Arabic ,I faced some problems in arabic translation like duplicating the words and prices , the support team were so great and helped me alot to solve some of the problems i had but eventually i deleted the app to get rid of the problems that can not be solved.

Layobaz
Arábia Saudita
Aproximadamente 2 meses usando a aplicação
Questão respondida por OneCommerce.io 8 de setembro de 2021

Hi Layobaz,

Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that ...

Editado a 14 de outubro de 2021

Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support ...

Sand Dollar Dubai
Emirados Árabes Unidos
Aproximadamente 2 meses usando a aplicação
Questão respondida por OneCommerce.io 11 de outubro de 2021

Hi Lucy,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store.

For ...

Editado a 18 de janeiro de 2023

I am not very satisfied with the App, because it can only translate 1000 products, in our shop there are more than 13000. It means that the remaining products are not translated for the seo and other functions.
On the other hand, the assistance is excellent.
Kind and competent staff.

RacingBike
Itália
Aproximadamente 1 mês usando a aplicação
Questão respondida por OneCommerce.io 19 de janeiro de 2023

Hi Carlo,

I'm Bellamy from Transcy and thanks for your feedback

In relation to your concern, we're aware that this limitation might affect your business demand so we're ...

27 de maio de 2022

At first when I started with this app it was really good (for a French translation), few words needed to be corrected but that was okay. Whenever I needed to correct a wrong translation, some bugs in the code appear and I had tags in the middle of my titles or texts. The team was amazing correcting them every time. The only downside I have is that the same bug appeared on my home page (same wrong ...

NatuKari
Canadá
Aproximadamente 1 mês usando a aplicação
Questão respondida por OneCommerce.io 30 de maio de 2022

Hi there,

This is Jocelyn. Thank you so much for feedback.

Regarding to your issue, I have seen that one of my colleagues has sent you follow-up emails, please let them know ...

Editado a 23 de março de 2022

Au début je trouvais l'appli top, malheureusement elle change la devise de votre site (elle a mit la mienne en euro) alors que je ne travaille pas en euro. Le point positif est que le service client est assez réactif

BEEBUZZ
França
24 dias usando a aplicação
Questão respondida por OneCommerce.io 2 de março de 2022

Hi Camille,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we ...

29 de abril de 2023

Not the best app out there but customer service is always here to help so that is a big plus. It just takes time to set up and is too expensive for the services it provides (automatic translations are not good so you most likely will have to translate a lot of the website yourself or using a translator)

Pawradise
Países Baixos
14 dias usando a aplicação
Questão respondida por OneCommerce.io 8 de maio de 2023

Hi Andrea,

Here's Oriana from Transcy and thanks so much for your feedback

We're constantly improving AI translation to be better. Also we're glad to inform the new function ...

13 de julho de 2022

越境ECを始めるためにこのアプリをダウンロードしました。とても素晴らしいサポートがあり、助かっています。まだまだ理解ができない部分が多くありますので、サポートを受けながら始めてみたいと思います。すこし、評価の記入を促すのが早いかと思います。

侶 TOMO 
Japão
13 dias usando a aplicação
Questão respondida por OneCommerce.io 19 de julho de 2022

Hi there,

I'm Scott. Thanks for your feedback about our app.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your ...