Transcy: AI Language Translate
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We needed some support and the problem was promptly solved. Both support employees we talked to were professional and friendly. Thank you.
Hi Manoel,
I'm Levi from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Levi
Transcy by OneCommerce
The app allows you to translate most of the website's front end elements without a problem. They also offer auto-translation, which is useful. The customer service is responsive and helpful. Translation quality is good (English to French).
Hi Niculae,
Here's Felicity from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Felicity
Transcy - Translate Language and Convert Currency
I use this app to translate my online store. Works well and great customer service when required! Only downside is that it's not working on all Shopify apps you add on which is very limiting when you need your store to be available in multiple languages.
Hi Maxime,
I'm Mirabel. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. For your concern, I seem not to understand it clearly, I have seen that my colleague is following up your case, please let them know if you need further support
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
I really like this app. It is so easy to use. The only think it's missing is the possibility to change the translation from third party apps. Right now it automatically translate from your own language to the selected language with no possibility to make changes to the translation. Sometimes you have to make changes to the translation, so it sounds right and grammatical is correct. So I really hope this will be something that soon will be available :)
Hi there,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
Ease of use for translation. Customer support was really helpful when we had an issue with our language switcher. Would recommend!
Hi there,
This is Sophie from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Sophie
Transcy - Translate Language and Convert Currency
Transcy is a very good Tool. It would be great if we would be able to translate the text or the customs pages. Right now i only can translate the landing page and the title of customs pages.
Great customer service! They help me to set up the app. They were very fast to respond! Thank you so much!
Hi Lisandra,
I'm Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Timothy
Transcy - Translate Language and Convert Currency
Very helpful!
Love the fact that you can have a small plan for free (having 2 languages is very important for me, but I don't have the budget of a big enterprise). The only thing is that the system is a little slow (it doesn't seem to slow down my shop - it's actually slow when I need to translate my stuff...). But otherwise, the support staff is super efficent and quite sweet.
Hi there,
This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. Regarding to your concern, our Dev team is checking on and improving it to increase the loading page when you switch into other languages.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Transcy - Translate Language and Convert Currency
I used the App to help me to translate my online store and it is easy to install and works very well. I would like if the free pack had at least 2 language available to use.
Hi Sunira,
I'm Kate from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We got your feedback about free plan with 2 target languages instead of one. However, for free plan, we are offering not only basic features for language translate and currency converter but also all premium functions for testing within 7 trial days. We hope you have a good experience with our Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kate
Transcy - Translate Language and Convert Currency
Works fine. Simple as that. :)
Support is always online and is very experienced.
I was having some difficulties but all solved thanks to the developers.
Hi Wout,
Here's Evans from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Evans
Transcy - Translate Language and Convert Currency