Transcy: AI Language Translate
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
Avaliações (5 910)
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good
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Cris was amazing!! So good service and he helped me a lot
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Thank you Polaris for the great customer service you have offered me!!!
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
not worth it
Hi there,
This is from Emma from Transcy
I'm sorry to hear that you found our product not worth it. We strive to provide products that meet customer expectations, and it seems like we fell short in this instance. Could you tell me more about what specifically didn't meet your expectations
We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy by OneCommerce
Had a very negative experience with Trancy lately. I paid a yearly fee at the beginning of 2024, but then one day all my translation are lost (meanwhile I was spending ads spending to attract people to the page only found out that the pages are not in their languages, so lost lot of money on ad spending and sales), afterwards I contacted Transcy and they said I was on FREE plan?! I double checked and they recognized that it´s their fault, I told them that as compensation they should either let me use the app for free or offer me a better plan with the current pricing, both got rejected and offered me a 10 used month refund (meanwhile I lost minimo 5K of sales?!). How can you trust an APP that is not stable and making this level of mistake and then with this bad customer support?!
Hi Meng,
This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience
- For the main problem regarding to downgrade to Free plan and you're unable to use the annual basic plan, this is a bug from the app and we already fixed it for a few hours since you reported this problem. Hope you sympathize for us and we will never let this issue happen again
- As an additional apology, we already processed to refund the annual basic plan, so I highly appreciate your empathy on this situation
- We have seen that one of our colleagues is following your case, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support.
Regards,
Fiona
Transcy by OneCommerce
Thank you to Clara, from customer support. Great job helping with the translating and any other questions I need
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
Bo from support is phenomenal!
Amazing customer service, fixed my issue quickly!
Hi Tracy,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
great and fast services from Harry
Hi Pascal,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
I wanted to express my gratitude for Giselle's amazing support. She swiftly resolved my HTML code issue with expertise and professionalism. Congrats to your team for excellent customer service!
Hi Daniel,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
excellent customer service ! Very quick to reply ! I am a very happy customer!
Hi Mandy,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce