Transcy: AI Language Translate , 5 659 avaliações

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
    5,2 mil
  • 5% das classificações são de 4 estrelas
    259
  • 1% das classificações são de 3 estrelas
    42
  • 0% das classificações são de 2 estrelas
    23
  • 2% das classificações são de 1 estrelas
    108
23 de março de 2022

The customer service replied quickly and the problems were handled in a timely manner.
The functions can also meet my needs.

Libovgogo
China
1 day usando a aplicação
Questão respondida por OneCommerce.io 25 de março de 2022

Hi there,

My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Vincent
Transcy - Translate Language and Convert Currency

Editado a 23 de outubro de 2020

I literally wasted about two hours of my time. I want to translate my site into Arabic, but unfortunately the conversation was a waste of time because the employee did not answer my questions in the first place. Every half hour he sends me a message and send me a link that has nothing to do with the question. In the end, I ask him to refer me to speak to another employee, and then he tells me please come back at work hours.

Smiley - Oral Hygiene and Whitening
Emirados Árabes Unidos
1 day usando a aplicação
Questão respondida por OneCommerce.io 26 de outubro de 2020

Hi there,

Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

Regarding to your concern, now we're so happy to inform you that we have released Premium function trial for FREE 7 DAYS for all users who're in Free plan or Starter plan.

So you could feel free to experience all powerful functions such as Auto Translate, Translate 3rd Party Elements , Media Translate for FREE in 7 days. For more detail can be found with this link https://support.fireapps.io/en/article/could-i-test-out-all-premium-functions-in-7-days-for-free-on-transcy-x4sgie/

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Raymond
Transcy - Translate Language and Convert Currency

7 de setembro de 2021

Chat Support is super helpful! Five stars. Regarding the rest, I'm just starting to use the app, so far so good.

Misae Official
Espanha
1 day usando a aplicação
Questão respondida por OneCommerce.io 8 de setembro de 2021

Hi Maria,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

16 de março de 2022

the app is very clear. jane helped me with some setup. Jane was very kind and do the work for me. thank u

PhilPick
Coreia do Sul
1 day usando a aplicação
Questão respondida por OneCommerce.io 17 de março de 2022

Hi Philia,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

11 de outubro de 2023

Great Service !
Clara from the service was very helpfull

Neptun.nptn
Alemanha
About 2 hours usando a aplicação
Questão respondida por OneCommerce.io 13 de outubro de 2023

Hi Neptun,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

23 de março de 2022

We use the app for our new shopify in order to offer multilanguages options. It's very easy to manage and assistance to taking in hand has been really friendly and effective.
I recommend!

amplock-am49
Canadá
1 day usando a aplicação
Questão respondida por OneCommerce.io 25 de março de 2022

Hi Alexandre,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

18 de fevereiro de 2022

Nice app, jane is asuper amazing customer support. she helps me to fix all of the problem. everything is good

shopsilicase
Reino Unido
1 day usando a aplicação
Questão respondida por OneCommerce.io 21 de fevereiro de 2022

Hi Powa,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

27 de dezembro de 2022

Just Installed it and it seems a great app and easy to use, migrating my current translations now and tweaking some settings. will update the review once finished. great customer support by the way

Cat Lovers Boutique
Hong Kong, RAE da China
1 day usando a aplicação
Questão respondida por OneCommerce.io 27 de dezembro de 2022

Hi Max,

Here's Scott from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Scott
Transcy by OneCommerce

23 de dezembro de 2021

I used this app to translate my shopify store and Jane was a great help. She responds immediately and guided me to get what I want.

CharmyCharmStores
Catar
1 day usando a aplicação
Questão respondida por OneCommerce.io 26 de dezembro de 2021

Hi Gehad,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

1 de junho de 2021

I just installed that App, it looks very good, very fast and excellent support so far. I need to proceed to judge on the translation quality to first, before I can say more....however, already in setting the App up: very fast and supporting, just great !

Bags by Sumageza
Alemanha
1 day usando a aplicação
Questão respondida por OneCommerce.io 1 de junho de 2021

Hi Soumaya,

I'm Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Andrew
Transcy - Translate Language and Convert Currency

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