Transcy: AI Language Translate
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I try to use this app because the function it has said in the description. And they have instant online customer service. if the app can fit for most themes to change the location of the switcher that would be better.
Hi Wen,
I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. As you said that "if the app can fit for most themes to change the location of the switcher that would be better", our app is having given basic positions for switcher, in case you want to move based on you location, just please let my team to help you. For your case, I have seen your request is done completely, please kindly check it again.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
Je viens d'installer l'application aussitôt le support client Garlic était là pour m'aider et faire les ajustements nécessaires . Merci :) ça a l'air de bien fonctionné pour le moment, j'espère que ce sera parfait à l'avenir.
Hi Narkis,
Here's Timothy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Timothy
Transcy - Translate Language and Convert Currency
The idea is good. The service, in fact, is very useful. The word limit is also Ok. But, when it comes to manually edit the languages. It gave me various problems. Copy and Paste of external text can´t be done with formatting, images (Gifs) I tried to upload also could not be uploaded. I had to change the HTML code directly. When changed only the HTML code it did not allow me to save what I had changed. So I had to change also the normal text. The client service was good. Not too useful at first, but it is an extra to highlight on the service.
Hi Mario,
Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
For your issue that "Copy and Paste of external text can´t be done with formatting", as usual our app will automatically detect the relevant text from your default language and translate it into target language. If you copy and paste the external text into the edit section, it will result in wrong format.
However, for this specific case, you please let us know what external text you copy and paste in details so that we can check it further and try to help you if possible. My colleague has sent you a follow-up email, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Matthew
Transcy - Translate Language and Convert Currency
Cambio mi opinión, porque me solucionaron unos problemas pero me surgieron mas problemas en mi tienda con tema de códigos y demás, Ahora me toca pedir ayuda al soporte técnico del Tema para que me solucione estos Problemas, ya que no quiero dejar entrar más a esta app en mi cuenta. Si tengo surte me lo arreglaran, sino me tocara montar otra tienda Online...Además las palabras que te ofrecen por casi 20€ al mes son muy Limitadas, i si quieres más palabras a pagar más...
Hi there,
I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
As I have checked your case and seen that since you met trouble with our app and my colleague has resolved it, however, from that time I have not seen you contacted my colleague to check and fix other concerns.
I have followed up your care via email, please check it and let me know if you need further help. We are always willing to help you!
Best Regards
Michael
Transcy - Translate Language and Convert Currency
Tech support was phenomenal best service I have received for an eCommerce app. Made Language Translations and Currency conversions a breeze even on my custom theme!
Hi Alexander,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
Good app, very kind customer service. But not the app for me. Unfortunately there is no function to translate the standard shopify e-mails.
Hi there,
Here's Oriana from Transcy. Thank you so much for comments
Based on your concern as Shopify email translation, this function is not yet at the moment, however we have noted this point and we can assure you that our dev team will surely consider it in future releases
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Integrates and works perfectly within my shopify store, seamless user experience and amazing support team, I totally recommend !
Hi Med,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
very nice app.very functional. and Jennifer is so kind and enthusiasm! thanks so much. anyway very great!
Hi Riosom,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
Great support from Jane! I had some problems. I had some issues quickly resolved by a great support girl.
Hi Cristian,
Here's Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Neil
Transcy - Translate Language and Convert Currency
I had just started using this app today and was a bit skeptical at first, but Rosa's support was just phenomenal! She helped me every step of the way with the many questions I've had. This positive experience was the reason for me to upgrade and drop the other translation app I was testing. Looking forward to a continued positive experience
Hi Franck,
This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Shirina
Transcy by OneCommerce