Transcy: AI Language Translate
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The support teams ( especially Jaxber) was really helpful. Thank you very much for super work. They recognize that I was in trouble and the just come to me on the right time.
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce
I have been using this App for a year now. It really is a super easy an accurate translation app. In addition, they have a customer service that responds within minutes and solves everything for you immediately. Am very happy with it.
I used this app, it is wonderful and best customer support. Recommended. All language and currency compatible.
Hi Salem,
This is Neil. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Neil
Transcy - Translate Language and Convert Currency
We use this app to translate our online store in three different languages. The overall experience is good although there are a few downsizes the developer should fix quickly. The customer service team is very responsive and helpful though. I would recommend this app for a small business.
Hi Alicia,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as well sometimes, which is both frustrating and steal a lot of time. With this said, I want to highlight that the customer support is excellent, they always reply quickly and solve most problems. I just wish I didn't have to contact them so often. UPDATE: 9 months later the app is still very buggy. You better keep an eye on your website daily because you never know when there will be a bug that messes up your site. Examples: Some 3rd party apps don't get translated consistently. Sometimes they get translated, sometimes not, seems to be random. Older manual translations that have been working perfectly, suddenly gets auto translated instead without you changing anything. These auto translations are obviously not as good as manual human translations. To make it work properly again, you have to spend time with customer support. The cost of 480 USD/year is not justified. Would not recommend this app to anyone. The second we find another app that can translate 3rd party apps we will switch.
Hi Mårten,
Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
Regarding to your concern as machine translation. For making it clear, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes.
Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI.
I have seen you are having an active chat with my colleague, please reply to them for further help.
Regards,
Henry
Transcy - Translate Language and Convert Currency
nice customer service~ and very useful suggestion
will keep using and see the performance, for now it works perfectly
Hi there,
Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Justin
Transcy by OneCommerce
Great app and great services , I've had a lot of help
they set up the languages and currency for me
Hi Abdessalah,
This is Enzo from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Enzo
Transcy by OneCommerce
Prima volta che utilizzo l'app. Ben fatta e intuitiva. Sono riuscito a tradurre lo store in diverse lingue e pochissimo tempo. Staff disponibile e ben formato
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
great looking app with a lot of features and the support team is amazing, they helped me with a custom option. I am really happy with this app. :)
Hi Stephanie,
This is Matthew. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
Jenifer fixed the problem I had straight away and got the language switcher working now my site is in 20 languages just like that! Great service thank you!
Hi there,
This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency