Shopify Translate & Adapt , 900 Rezensionen

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26. März 2024

requiero un correo de soporte por algunas dudas que tengo de la integración con shopify

Galeria 1505
Vereinigte Staaten
12 tage mit der App
9. März 2024

not working

Amoonstyle
Katar
17 tage mit der App
Shopify hat geantwortet 10. März 2024

Hi there, we apologize you've experienced this. We had a few hours where the app was down. It is up now. We'd love it if you can try again.

30. Januar 2024

All of my descriptions, products etc are on norwegian, is it possible to chnge default language into english, and make everything translated from norwegian into english?

EveryTrendy
Norwegen
8 monate mit der App
7. März 2024

I wish there there were more languase added,loke haitian creole.

Thank you

YBG&KYLESTORE

YBG&KYLESTORE
Vereinigte Staaten
3 tage mit der App
18. Januar 2024

I used the translation app to translate my shop into both English and German. Initially, I was pleased that two languages were offered for free. Unfortunately, only a portion of my website was automatically translated, and all products and pages were omitted. Additionally, I discovered some translation gaps.

Another issue arose when attempting to re-run the automatic translation, as I received a message stating that I had reached my translation limit. This was very disappointing and confusing. Have I made an error, or has my shop fallen victim to a technical glitch?

I am hopeful for a resolution to this issue, as the current situation significantly impacts user-friendliness.

animals@shop Sp. z o.o.
Polen
5 monate mit der App
24. Januar 2024

Works good but there is no way to adapt strings in the default language for all markets.

OSSO
Deutschland
Etwa ein monat mit der App
Shopify hat geantwortet 26. Januar 2024

Hi there, please be in touch at localization-product-team@shopify.com. Translate & Adapt can adapt the default language by market, for example if your default language were English you could have 'color' in one market and 'colour' in another, but if you want to change default language strings in all markets, then you would edit the default source content in admin. Translate & Adapt takes the source content (on the left in the editor) and allows you to modify on top of that for different language contexts; it is not able to modify the source.

Bearbeitet am 11. Februar 2024

Nach ca. 2 Dutzend mal laden, scheint es zu funktionieren. Schade dass man Änderungen nicht direkt einfügen kann, sondern diese im Produkt direkt machen muss, bevor eine Übersetzung erfolgt. Und die Frage die sich mir noch stellt ist, ob die rechtlichen Texte (z.b. AGB) so übersetzt werden dass diese rechtlich verbindlich auch im Ausland gelten

Beautywell24
Deutschland
Etwa 3 stunden mit der App
Shopify hat geantwortet 16. Januar 2024

Hi, we have emailed, please be in touch

6. Oktober 2023

hello, I cannot use the application, when I want to add a language, when I want to add a language, the option to add translation appears, when I press it and direct it to the application, it does not open, it stays on the white screen.

Respirocare
Schweiz
11 monate mit der App
Shopify hat geantwortet 21. Dezember 2023

Hi there, we'll be in touch

4. August 2023

Content translated into Vietnamese language doesn't show up on Google. SEO works only for default language.

#JOIFLOW
Vietnam
10 monate mit der App
Bearbeitet am 13. April 2023

Shopify support can be amusing. Every once in a while, you will come across a gem of a support person. This time was not the case. First, Rona passed the buck by asking me to go through a verification process. Understand that to open a ticket, you have to verify yourself. Only then can you open a ticket. But that wasn't enough. So, Rona emailed me to request a chat and verify myself. Asked me to give the support person a ticket number. So, I went through the process and gave Alex the ticket number. Without reading the case notes, Alex wants to know if I followed the steps in the email sent by Rona! What?!
So, I copied and pasted Rona's email and pointed out that the instructions were to open a chat request and (re)verify myself, which is what I was doing. The next 30 minutes were amusing and painful as Alex couldn't follow simple requests to visit the URL of the website I provided to see the errors for himself. Instead, he repeatedly asked me to send him screenshots by uploading them via the File/Content. Instead of seeing the errors for himself live, he repeatedly asked me to upload screenshots.
Then, when it seemed that it couldn't get any more bizarre, it did. Alex sent me a screenshot of what he saw on my website. At the bottom of the screenshot was a button I asked him to click on, and he could not find it! So, I asked him what he saw on the bottom of the screen, if he saw a coral-colored button, and if he could please click it. He finally found the button (resembling the screenshot HE had sent) and clicked it. Then, it walked him through step by step to point out the error. Wow.
Finally, I suggested to him that it was beyond him or Rona to be able to help and if he could PLEASE escalate the issue as the development team probably needed to look into it.
The app doesn't translate the titles of products consistently. It skips translating some titles but does translate the description. Of course, it is a free app, so I guess we shouldn't expect much...
The above interaction was on Tuesday, April 11, 2023. Still no update.

ArtByPino.com
Vereinigte Staaten
7 monate mit der App
Shopify hat geantwortet 13. April 2023

Sorry you had a bad support experience here, I read the notes. This is the product team: on the issue of not translating / inconsistently translating product titles, looking in your store/app for the products that are English where you want to be Spanish: not sure of your workflow but it's because you have English text saved in the Spanish title box. For example I deleted the English and auto-translated Reflx Lab 400 Daylight (400d) Color C41 35mm 36 Exp Film and you'll see it's now in Spanish. Is it possible that you duplicated products, and then edited from there? As that copies the translations over and considers them manually edited, so locks them off to auto-translation unless you delete content, save, and then re-translate. But yes it appears that the reason they're showing in English is because English is saved where Spanish should be; though I'm not clear how that's happened. We're available on localization-product-team@shopify.com if you want to talk through.