Hextom: Traduci e Valuta

TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...

I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:

"I believe this should be removed. The canonical is not needed if you have reflang"

And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!

That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?

We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.

Update after 3 years:
I am so done with this app. Especially the "Manual Translation Part"
Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always.

Also this app is very poorly translated. Which is especially sad because it's a translation app.

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It's a wonderful app, that you can use for free if you are using the manual translation. I've used it to translate ten of thousands of words and it works mostly without problems. If something doesn't work, support is there to help you!

However, they released a big update in January 2023 which caused some parts of the app to not work correctly or at all for almost four weeks. It didn't affect translations that were already saved in shopify, but it prevented us from adding new translation in several cases.
After the update works correctly, I see that it includes really helpful functionalities, but I really wish they will be more careful in the future when implementing new stuff.

I used too love this app but after updating app doesnt work well anymore. Impossible to edit and set things as I want to.

Tired of this app and their extremely slow support, if i had the time to translate my store with another app i would do it in a blink. I have to fix everything myself with this app, however their HTML editor is total garbage, can't even paste the HTML code by one of my products into it, formatting is off, filled with errors and bugs, there's a lot of guess work too, as to which products you are translating good luck, this app surely cost me a lot of time and headache :)

Abbiamo avuto esperienze con diverse App, e se tenete veramente al vostro business, questa è la prima a dover evitare. Piena di Bug che si intrecciano fra loro. In tutto questo l'assistenza non è mai online e ti risponde dopo giorni. Quindi per poter risolvere le problematiche i tempi diventano pressochè insostenibili. Non si giustificano e ti lasciano da solo a cercare di risolvere il tutto autonomamente senza nessun tipo di considerazione e occhi di riguardo nei confronti del cliente che paga l'abbonamento.

Terrible app. It does not help you add any Hreflang and Canonical Tags onto the translated content.

Signed up the highest plan and paid for content translation by words for 8+ languages and get panelized for duplicated content by Google.

When you find out your SEO performance dropped it is late. We lost tens of thousands of revenue because of this app.

Support is lackluster at best, slow response time and not helpful.

This is not a useful app. The automatic translation is all or nothing, including archived / obsolete products, URL handles so your links break, etc. There is no way so choose what you want and don't want translated without a very tedious manual process. Choose something else...

You will spend a lot time to fix Bugs and wrong Translations and then again lol
ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ

ASSISTANCE IS SIMPLY INDECENT. I wrote the first time 2 weeks ago because I have very annoying problem with translation of shop policy pages (the app translate only half of the text despite refresh). They answer me to send them the link of the page in order to fix my problem (and I did it) and then they disappeared. I wrote several emails replying to the agent who first contact me, but they didn't manage to solve the issue. They simply replied to my review here below and with another useless email by saying they didn't receive any email and to "check my inbox" (maybe their staff should check the inbox!). I replied again with 2 emails and no answer. No other contacts, no phone number, no address... just a FAQ page (useless as the assistance service!). I would have left a detailed review on the use of the app with a higher rating, but this very bad assistance service is inacceptable. For Hextom: Please, don't reply again with useless sentence like "check the inbox" or "we didn't receive emails", we need your assistance to solve problems and give a good service not to receive "something to be said".

I spent almost 40 hours translating my store in June. I come back from vacation and all the translations are gone, and I see no way of getting them back. What a waste of time.