Avaliações (2 656)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 8% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
25 de novembro de 2024

I had so many issues with this app
the app has so many bugs

Translation didnt work ai translation works one day and not the other day

Currency same issue

i do not recommend this app
We had the pro package
waste of time and money

MADPOSTER
Suécia
9 meses usando a aplicação
Questão respondida por Hextom 29 de dezembro de 2024

Thank you for your feedback, and we’re sorry to hear about your experience.

We’ve addressed the issues you reported, and the language selector appears to be working correctly ...

17 de outubro de 2024

I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.

LARIETTE
Roménia
3 meses usando a aplicação
7 de outubro de 2024

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app.
Don t recommend. Also email support is very slow.

Cumpar Sigur
Roménia
8 dias usando a aplicação
17 de agosto de 2024

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the ...

ULTRABASIC
França
12 meses usando a aplicação
Questão respondida por Hextom 16 de setembro de 2024

Thank you for sharing your feedback, and we're truly sorry for any inconvenience this may have caused. The issue might be related to your store's market-based regional ...

27 de agosto de 2024

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed ...

COTA
Hong Kong, RAE da China
Aproximadamente 2 meses usando a aplicação
Questão respondida por Hextom 16 de setembro de 2024

Thank you for your feedback, and we’re truly sorry for any inconvenience this has caused. We’ve reached out a few times to clarify the issue, but we haven’t heard back yet. ...

Editado a 23 de setembro de 2024

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM

Who Wore Whhat
Índia
Aproximadamente 1 mês usando a aplicação
30 de julho de 2024

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got ...

ESENG-DE
Alemanha
Aproximadamente 24 horas usando a aplicação
Questão respondida por Hextom 30 de agosto de 2024

Hello,

We apologize for the inconvenience. The incorrect translation was due to the "Basic Translation" feature used in your store. This issue won’t occur with our "Advanced ...

12 de maio de 2024

My honest review to this app.. PLEASE READ WHY I UNINSTALL THIS APP

PROS:
1. Their conversion is most likely same as google conversion rate, which is good
2. They support multi language and their basic translation I notice there is a minimal issue, but overall for me is not an issue.

CONS:
1. This fu'king app damage my theme coding. My product page>variant color/style was damage. If you select ...

Sasil Gallery
Brasil
2 dias usando a aplicação
1 de maio de 2024

This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. ...

FOLIGAIN EU
Estados Unidos
7 dias usando a aplicação
Questão respondida por Hextom 15 de maio de 2024

Hello FOLIGAIN EU,

We apologize for any difficulties you may have experienced while using our app.We have reached out to you via email to gather more details about the issues ...

3 de julho de 2024

Very bad. Customer service often doesn't respond. And it crashes easily

goelia1995dev
Austrália
2 meses usando a aplicação