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2/19/26: We were a 5+ year merchant using this app and were previously grandfathered into lifetime access. After reinstalling, that access was removed without warning or transition plan.
When we left a negative review reflecting this experience, support stated that lifetime access would be reviewed again once the review was updated or removed. We were also informed that access may be restricted when negative feedback is received.
Conditioning feature restoration on modifying a review raises serious concerns regarding Shopify’s review integrity policies, which prohibit incentivized or conditional review manipulation.
Feature access and public feedback should be handled independently. Tying account privileges to review changes undermines trust in the Shopify App Store ecosystem.
We believe merchants should be aware of this before installing.
2/16/26: So sad, used to be an excellent app but now does absolutely nothing after a re install. Time to find another
We’re sorry for any confusion this situation may have caused, and we truly appreciate that you’ve used our app for the past 1 year.
First of all, we would like to clarify that we have never officially communicated or guaranteed any “grandfathered lifetime access.”
Since introducing our new pricing model, the Free plan includes feature limits. These limits are clearly stated on our App Store listing for new installs, and existing merchants received email communication prior to the pricing update going live.
Feature access is not conditioned on modifying or removing a review. If any previous message was interpreted that way, we apologize for the wording - that was not our intention.
If you prefer not to upgrade, you’re welcome to continue using the Free plan within its limits or explore another free alternative that better fits your needs.
Thank you again for your feedback.
Absolutely unacceptable. This app wiped out ALL my manual translations.
I am beyond angry. This app completely destroyed days of professional, manually written translations without any warning or consent. After granting translation permissions, it automatically overwrote every single manual translation I had carefully created in Shopify Translate & Adapt.
This happened right after I contacted support because core languages (Dutch and German, my MAIN website languages) were missing from the language picker. Once they “fixed” that, the app decided to retranslate everything from scratch, ignoring all existing manual content.
The result is catastrophic:
• Incorrect translations
• Unnatural language
• Brand-damaging terminology
• Product and ingredient names that no native speaker would ever use
This is not a small bug. This is a fundamental, dangerous flaw. Any translation app should respect and protect manual translations by default. Overwriting them automatically is reckless and shows zero understanding of how real businesses operate.
If you value your brand, your SEO, or your time: DO NOT install this app without a full backup. One action can erase days of work instantly.
Completely unacceptable!!!!!
The app is presented as free when it's not. Please don't get me wrong: I totally get why such apps would require a subscription, what I dislike is that you discover that you need to pay after having installed it. The 1 star is about this practice of presenting as free something that is not
The free plan includes 1 target language, which you would get for free with Shopify translate and adapt. It still has the advantage to include currencies I guess.
But if you need anything more, then it will be 15 dollars/months.
Hi Baguette Magick store admin,
We sincerely apologize for any inconvenience this situation may have caused.
We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs.
Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan. It is also the best choice for merchants who wish to add and manage multiple languages, ensuring a scalable and seamless multilingual experience without splitting essential features across multiple tiers.
Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store.
If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business.
We look forward to your response.
Best regards,
Chloe
Transtore Support Team
gracias a este app, me esta colocando OUT OF STOCK a todos mis productos aun contando con stock en mi tienda, GRACIAS!!!!!
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.
Sincerely,
Transtore Team
App annoncée comme gratuite alors que ce n'est pas le cas. Il faut payer (meme une somme minime), pour avoir plus d'une langue. C'est assez mensonger de le présenter comme gratuit.
Dear Secrets de Bikers admin,
Thank you for your feedback.
We would like to clarify that our pricing structure is presented clearly and transparently on our Shopify app listing. We offer two distinct plans: a Free plan and a Premium plan.
The Free plan is genuinely free of charge and allows merchants to use the application with one target language, along with the features explicitly listed. For merchants who require multiple languages and advanced functionality, we offer an optional Premium plan. The Premium plan includes a $1 introductory first month, after which standard pricing applies. All pricing details and feature differences are disclosed prior to installation.
Our app is not advertised as providing multiple languages free of charge, and we make a clear distinction between what is included in the Free plan and what is available under the Premium plan. Transparency is extremely important to us, and we do not engage in misleading pricing practices.
We remain at your disposal should you wish to discuss your needs further.
Sincerely,
Chloe
Transtore Support Team
Said they would get me multiple languages, didn´t
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.
Sincerely,
Transtore Team
im here to change my review after 6 months of use..
im a website designer and i was using this app for 3 websites that i had made for my customers..The app developers did eror for the old customers to reinstall app and get block from publishing more than 1 languadge because this app was free and now they want us to charge for plan.. i lost also 1 day of work because of them..
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.
Sincerely,
Transtore Team
Claimed to give free premium, doesn´t work, doesn´t respond to emails.
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.
Sincerely,
Transtore Team
Not satisfied at all, good for currencies. But No Glossary Section.
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.
Sincerely,
Transtore Team
They promote that there is a free version. I installed it and it is only possible to use the native language and no translation in the "free version". You can literally do nothing. Just a waste of time.
Hi ValueShield store admin,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
We do offer both a Free plan and a Premium plan, and the Free plan is clearly listed on our Shopify App Store page with its included features. While the Free plan is designed for startups and basic use cases, it does include functional capabilities and is not limited to “doing nothing.”
Our Free plan includes unlimited translations and pageviews, support for one target language with manual translation, translation for third-party app content, up to three target currencies, customizable switcher settings, 404 broken link redirection, and country- and IP-based access control.
The Premium plan is intended for merchants who require advanced automation, multiple languages, and enhanced customization.
We sincerely apologize if there was any confusion and would be happy to assist you in setting up the Free plan correctly or help you evaluate whether the Premium plan would better suit your needs. Please feel free to reach out — we’re here to help.
Best regards,
Chloe
Transtore Support Team