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This is one of my favorite shops to add for drop shipping. I just had to contact customer service because I could not log into my account. Lorie stayed on the line with me about 20 minutes until we were able to troubleshoot and fix my issue. I am now logged in and can get to business. Thank you, Lorie, for your patience and assistance.
Hello Uniquely Divine Jewels, Inc,
Thank you so much for this amazing review! We’re thrilled to hear we’re one of your favorite shops for dropshipping, and even more excited that Lorie was able to get you back up and running. She truly goes above and beyond, and we’ll be sure to share your kind words with her. We appreciate your patience during the troubleshooting process and are so glad you’re back in your account and ready to get to business. Thanks again for your support! 💙
Sam has been so helpful today. I've asked a million questions and everything was answered efficiently and kindly. My customers so far love the outfits and I'm pleased.
HI THE MOM ON BUDGET,
Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience with Sam. She’ll be so happy to know her support made such a difference! We know how important it is to have all your questions answered quickly and kindly, and we’re so glad she could help every step of the way. Hearing that your customers are loving the outfits makes this even more exciting — that’s exactly what we love to hear! Thank you again for your support, and we can’t wait to keep helping you shine!
This app is wonderful. the merchandise is great! The app is easy to use. I recommend it to anyone who is starting a business and want excellent merchandise.
Hello LA’BREA’S BOUTIQUE,
Thank you so much for the amazing feedback! 🎉 We’re thrilled to hear you’re enjoying the app and loving the merchandise. It means a lot to know it’s been easy to use and helpful for your business journey.
We’re excited to be part of your growth—wishing you even more success ahead!
They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.
Hello Beach Groove Swimwear
We’re truly sorry for the frustration and disruption this has caused you and your business. You’re absolutely right to expect clear communication and reliable fulfillment, and we understand how delays like this can impact your customers and your brand.
In February, our team from the overseas warehouse celebrated Lunar New Year. While we initially communicated a holiday window of February 12–24, order processing was affected earlier than anticipated. Orders placed in early February still needed to undergo our quality inspections, and due to high order volume, shipping was delayed more than expected.
That said, orders were never intentionally ignored or abandoned, and we sincerely apologize for the delays being longer than anticipated. Although our warehouse officially ended its Holiday on February 24, our fulfillment team has been actively preparing orders, including yours. Orders are being processed in the sequence they were received during the holiday period.
We would greatly appreciate the opportunity to review the specific orders you’re referring to and provide clear updates or solutions where possible. We will reach out to you via email, or you can also reach out to us directly at support@trendsi.com with your order numbers so we can escalate the matter with our fulfillment team.
Thank you for bringing this to our attention. We are actively working to stabilize operations and improve communication to ensure situations like this do not occur in the future. We truly appreciate your continued patience.
Amazing products. Seamless process Big thank you to Anya for helping in initial startup issues I think everyone may go ( I’m dyslexic )through stock pointing v easy to fix with a click or two.
Anya stayed the distance with follow up emails brilliant . I’m a new brand and the stock is great for a shop filler or rebrand . You have new customer
Hi,
Thank you so much for your amazing 5-star review and kind words! We’re truly happy to hear that you’re enjoying the products and that the process has been smooth for you.
I’m especially glad to know Anya was able to support you through the initial setup and follow-ups—she’ll be very happy to hear your feedback. We also appreciate you sharing your experience as a new brand, and we’re excited to be part of your journey.
If you ever need any further assistance, we’re always here to help. Looking forward to continuing to support your business!
So easy once connected to Shopify, OMG, literally 5 mins or less, and I love the products, exactly what I needed to compliment my designs.. love this...
Hello The Vines Market for Inspired Living,
Thank you so much! We’re thrilled the Shopify setup was so quick and easy for you, and even more excited that the products were exactly what you needed to complement your designs. That’s exactly the experience we want creators to have. We can’t wait to see what you make with them! 💛✨
I just joined this app and I had multiple questions. I was on a chat with a representative.” Chette” she was beyond helpful and answered all of my questions and helped me get my new system. Set up to go ahead and sell with Trey.
Hi,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Chette was able to assist you with all your questions and help you get your system set up smoothly. We truly appreciate your support and are excited to have you with us. Wishing you great success with your selling journey!
Whenever I have a query, I receive quick and reliable assistance from Trendsi. Their support team is responsive, helpful, and ensures that my concerns are addressed efficiently, making the overall experience smooth and hassle-free.
Hello THE CUSTOM MART,
Thank you so much for your wonderful feedback! We’re truly happy to hear that your experience with Trendsi’s support team has been smooth and hassle-free. Providing quick, reliable, and helpful assistance is exactly what we strive for, and it means a lot to know we’re meeting that goal for you.
We appreciate your support and look forward to continuing to assist you whenever you need us!
Thank you Anya for helping!!!
Hi Diosas Boutique,
Awesome, thank you! 🙌 We’ll make sure Anya sees your kind feedback! Feel free to reachout and we'll be happy to help!
Great product catalog and fast support response. I ran into a sold-out issue caused by the Trendsi fulfillment location being registered incorrectly for my store, which took some back-and-forth to diagnose. Once I reached their support team, they resolved it quickly. The product quality and variety are excellent for dropshipping fashion. Would recommend, but onboarding/location setup could be smoother for international merchants.
Hi,
Thank you so much for taking the time to share such detailed feedback—we truly appreciate it. I’m glad to hear you’re happy with the product catalog, support responsiveness, and overall product quality and variety for dropshipping.
I’m also sorry for the inconvenience you experienced with the fulfillment location setup and the impact it had on the sold-out issue. We understand how important a smooth onboarding experience is, especially for international merchants, and your feedback on this is very helpful. I will make sure this is shared with the relevant team for review and improvement.
We’re always looking to improve, so if there’s anything we could have done differently or any specific steps that would have made this a 5-star experience for you, we’d really appreciate your input. Your insights help us make the platform better for all sellers.
Thank you again for your support, and please don’t hesitate to reach out if you need anything further—we’re here to help.
