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Anya was very helpful in providing me with information as I just started to sync with my Shopify store. She found helpful articles to help me with my questions related to shipping. Look forward to a continued positive partnership with Trendsi!
Hello TheWhimsyCompany
Thank you for your feedback! We're delighted to hear that Anya was able to provide you with helpful information as you started syncing with your Shopify store.
A positive partnership with you is something we greatly value, and we're here to assist you every step of the way. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're excited to support your success!
Lee was amazing! She was extremely helpful and resolved our issue quickly.
Hello Zen Lily Boutique,
Thrilled to hear that, and thanks a bunch for sharing your experience! We're lucky to have Lee on our team. If you ever need assistance again, we're here for you! 🚀✨
I had the pleasure of having Allan giving me step by step instructions for making sure my shopify store was set up and integrated properly with Trendsi. His knowledge was key. I really appreciated his help.
Hello McKinley K.,
Hi there! 🌟 Thanks a bunch for your awesome review! We're thrilled to hear that Allan could assist you step by step in getting your Shopify store all set up with Trendsi. Our team is dedicated to providing top-notch support, and it's fantastic to know that Allan's knowledge made a real difference for you. If you ever need more help or have questions, we're always here for you.
Had a quick question for Allan and he solved it like a champ. Thank you for taking care of my issue within 5 minutes.
Hello ARmerchFIT,
Thrilled to hear about your positive experience with Allan! ⚡ We're here to tackle questions like champs and keep things smooth for you. Feel free to drop by anytime!
Trendsi is impressive for my boutique business!!!! Whenever I have an issue, the customer service is top-notch- Anya is great and very helpful! The chat feature is available 24/7, which is great for small business owners! I would recommend Trendsi to both new and experienced boutique owners!!!
Hello Sparkle & Peony Boutique,
Thrilled to hear you're loving Trendsi for your boutique business! 🌟 Anya and our customer service team are here to rock your experience, and the 24/7 chat feature is a game-changer, right? Thanks a bunch for recommending Trendsi - here's to continued success for your boutique! 🛍️💖
wonderful help don't know what I would do without them. Very friendly people couldn't ask for better.
Hello Fashion - Gems,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We're here to help whenever you need us. Have a fantastic day!
Mary was very helpful with logistics questions I had! She was quick to respond and knowledgeable. Thank you, Mary!
Hello Soul Happy Shop,
Absolutely thrilled to hear that, thank you for sharing! Mary is indeed a rockstar when it comes to logistics - quick, knowledgeable, and always ready to assist. We're lucky to have her on our team! If you have any more questions, feel free to reach out. Cheers! 🌟
Trendsi customer support is great! I am very new and had a few questions. I was assisted by Chette who was friendly, patience and quick to answer my questions at 1:00 in the morning. Thank you!
Hello Emporium,
Thank you so much for the awesome feedback! We're thrilled to hear that Chette provided you with friendly and efficient assistance. Welcome to the Trendsi family, and feel free to reach out anytime with more questions or just to say hi! 😊🌟
I am a new shop owner with questions. Allan patiently answered all of them. I'm pleased with his responses and give him 5 stars.
Hello ALWAYSFOREVERBELOIT,
Thrilled to hear you had a positive experience, and congratulations on your new shop! 🌟 Allan is truly dedicated, and we're here for any more questions you might have. Welcome to the community of happy shop owners!
CHECK OUT THEIR RECENT 1 STAR REVIEWS TOO. THE RECENT ONES SHOW, SOMETHING IS UP WITH SHIPPING AND CUSTOMER SERVICE.
My experience with Trendsi as a drop shipper has been frustrating and disappointing. Their customer service was much better prior to October but still had issues, but now it's nothing short of terrible. If you plan to order more than 2 items for your business, be prepared for incompetence. Their shipping and customer service are concerning, with powerless representatives who offer apologies but no real solutions. The support cycle is endless – you report an issue, they promise a response, then close the chat or email without resolution. Communication is a constant struggle, with no real answers.
In my recent order, I was even lied to, and some items were canceled because they were out of stock. But in my store, they were fully in stock. When I inquired, I was told that they didn't pass inspection, but instead of offering alternatives, they suggested reordering. However, this only led to further delays and complications. My order, placed on October 18, 2023, has not been fully received, refunds are pending, and my order is now considered lost. Escalation promises have gone unanswered for more than 48 hours.
If you're considering Trendsi as a dropshipper, think twice. While they have positive reviews, my experience suggests otherwise. Look for a more reliable and accountable option, as I regret keeping them right before the holidays.
Hi Le Shop,
We sincerely appreciate you taking the time to share your recent experience with us, and we want to extend our apologies for the unpleasant customer service you received. At Trendsi, we value every customer, and it's clear that we fell short of our commitment to provide top-notch service in this instance.
We believe in complete transparency, even when we've made mistakes. Your feedback is a vital part of our continuous improvement process, and it helps us address areas in need of enhancement.
If you'd be willing to give us a second chance, we'd be more than happy to make it right - our team has reached out to you to address your concerns directly and work towards resolving the issues you encountered.