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I built my store around Trendsi. Getting sales with the cute clothes is not the problem The problem is the inventory levels are wrong. Having to cancel orders because they are out of inventory. Half of my orders I have had to cancel and now having to totally redo my store with a different plan. Even with keeping up with inventory levels taking out any products with low inventory and even their own website saying things are in stock. When the order is placed, and you go to fullfill it, it will say out of stock!! This is a huge problem having to refund orders!
Hi Southern Shores Clothing,
Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.
We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.
We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.
Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.
We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.
I have used this app for quite a while now over a year maybe more. However they have stopped carrying Brand name clothing. Without brand names no one would find my store. This is now useless to me. I have sold quite a bit using Trendsi in the past and it looks like that is over now.
Hello Apparel Garden,
Thank you for being a longtime user and for sharing your honest feedback. We’re truly sorry to hear that the recent changes to our brand-name clothing selection have made the app less useful for your store.
We understand how important recognizable brands can be for attracting customers and driving sales, especially when you’ve built your business around selling them. We also really appreciate you sharing that Trendsi has helped you make sales in the past.
Your feedback is valuable to us, and we’ll make sure it’s shared with our team as we continue evaluating our product offerings. We’d love the opportunity to better understand what brands and products would be most valuable to your business. ❤️🙏
I placed my first order on Trendsi from my Shopify account, and Tendsi has not received the order. I then placed a second order, and again they have not received the order. So their order sync doesnt work1 Then they ask me for a million screenshots, like i must do all the work when their system is at fault. If orders dont sync to them, whats the use of this app? Also just found out their prices dont update either. Quite useless actually!!!
Hello,
We’re truly sorry to hear about your experience. We completely understand how frustrating it is to place multiple orders and have them fail to sync.
That’s not the experience we want for our merchants. Order syncing and accurate price updates are core functions of the app, and we take your feedback seriously. The screenshots and information requested by our support team are intended to help us identify what went wrong and resolve the issue as quickly as possible, not to shift the responsibility onto you.
We’d appreciate the opportunity to look into your account and determine why the orders and pricing updates aren’t syncing correctly. If you’re still in contact with our support team, please continue the conversation there so we can investigate the specific issue and work toward a resolution.
Thank you for taking the time to share this feedback. We apologize again for the frustration this has caused. 🙏❤️
WARNIG: Trendsi does not update inventory daily. They do it just once every week and that is why the reason lots of the seller cannot get their orders fulfilled beacuse they doxnot traxk inventory. I placed an order for my client and AFTER 5 DAYS of making the payment they cancelled the order with no explanation. I had to come to customer chat to request a reason of why and they just said "sorry the product is out of stock" even when I contcated support 2 days after I placed the order to make sure rhey will send it to the client on time. So trendsi docnot care about your clients nor you rhey all care anout rhe membership you oay them beacuse eather if you make a sale or not they still get tour monthly money. So becarefull. I will unistsll rhis app for such of horrible service. My client is very mad and now I have a negative complaint on my store.
Hello CARTERLY,
We’re truly sorry for the frustration and inconvenience this experience caused you and, especially, the impact it had on your relationship with your client. We understand how upsetting it is to have an order cancelled several days after payment, particularly after you reached out to confirm that it would be fulfilled on time.
Our inventory changes in real time, so availability can fluctuate throughout the day. In some cases, an item may still appear as available when an order is placed, but by the time our warehouse team begins preparing the package, the remaining stock has already been allocated to other orders. When that happens, we refund the out-of-stock item as soon as we confirm it is no longer available.
We also apologize that you had to contact support to get an explanation instead of receiving clear communication proactively. That’s not the experience we want for our sellers. We usually sent email notification for out of stock items. In case you received no email we highly recommend checking your spam of junk folder as our email might have been sent there.
We’d appreciate the opportunity to look into your specific order and see what happened. Please reach out to our support team with your order details so we can review the situation further. Thank you for taking the time to share your feedback. ❤️
Trendsi has been very disappointing. I mainly use it to import items because the catalog is organized and, sometimes, the inventory tracking works. After importing items from Trendsi, I place my customer orders through other suppliers whenever possible.
Unfortunately, the reliability of their inventory is inconsistent. There have been times when an order was placed by my customer and I paid for it, only for Trendsi to notify me days later that the item was suddenly out of stock or could not be fulfilled. If an order cannot be delivered or gets canceled, I should not be finding out three days later after my customer is already waiting.
The customer service experience is also poor. Communication feels careless and generic. In my experience, they do not apologize for their mistakes or make a real effort to fix the issue. It often feels like they do not care because they are making enough money selling marked-up items to people who are new to dropshipping or do not know how to work with professional suppliers yet.
The pricing is another major issue. Compared to other suppliers, Trendsi’s costs are inflated, while the products themselves are not unique or hard to find. The catalog may be easier to browse, but the same items can often be sourced from other suppliers for around $3–$5 less and with faster delivery.
Another very serious concern is that I received an IP infringement notice from a product I imported through Trendsi. That creates real risk for sellers who are trusting supplier product data and listings to be safe to use.
The only real benefit is the organized product catalog and occasional inventory tracking, but that is not enough to make up for the pricing, fulfillment issues, customer support, and potential IP risk. For sellers who care about margins, reliability, and customer experience, I would highly recommend using other suppliers to fulfill your orders.
Hi Gloss and Gift,
Thank you for taking the time to share such detailed and honest feedback about your experience with Trendsi. I understand how frustrating this must have been, especially when it affects your customers, your margins, and your trust in the platform.
You raised several important concerns—inventory reliability, delayed out-of-stock notifications, fulfillment issues, pricing competitiveness, customer support experience, and the IP infringement notice. These are all serious matters, and I want to assure you that your feedback is being taken seriously.
In particular, I understand how critical it is for you to receive timely updates on stock availability. Learning about fulfillment issues days after placing an order puts you in a difficult position with your customers, and that’s not the experience we want you to have. The concerns you shared about communication and support are also noted, and we recognize the need to be more proactive, accountable, and solution-oriented.
Regarding the IP concern, we take this very seriously. If you’re open to it, we’d like to review the specific product involved so we can escalate it to our compliance and listing team for further investigation.
We genuinely want to improve your experience moving forward. If you’re willing, could you share what changes or actions would make the biggest difference for you? Whether it’s around inventory accuracy, fulfillment speed, pricing transparency, or support quality, your input will help us focus on what matters most to you.
We appreciate you giving us the opportunity to address this, and we’re here to work with you toward a better experience.
I’m updating my review because the seller’s response is simply not true. My order has still not been shipped. I contacted customer support again, and they confirmed that they still do not have any shipping information or tracking available for my order. This is extremely frustrating.
I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped.
Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks.
A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely.
To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting.
I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience.
Hello BlakWardrob,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and delay you’ve experienced with this order.
While your order was placed before the Lunar New Year holiday, the delay occurred because one of the items in your order was not yet available at the warehouse before the holiday closure. As a result, the processing time was extended further due to the Lunar New Year break, during which many of our warehouse and logistics partners temporarily close operations. Even after reopening, there can unfortunately be a backlog of orders that takes some time to clear.
We completely understand how disappointing it is to receive different updates while waiting, especially after being given an expected shipping date. That experience is not the level of service we aim to provide, particularly for a long-time customer like you. We truly appreciate your support over the past two years and regret that this situation has caused ongoing frustration.
Your feedback has been shared with our team for improvement and follow-through moving forward. We are also pleased to confirm that your pending orders has been shipped from our warehouse. We have reached out to you via email with more details on this.
Thank you again for your patience and for bringing this to our attention. We genuinely value your continued business and hope to provide a much smoother experience going forward.
Best regards,
Trendsi Team
They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.
Hello Beach Groove Swimwear
We’re truly sorry for the frustration and disruption this has caused you and your business. You’re absolutely right to expect clear communication and reliable fulfillment, and we understand how delays like this can impact your customers and your brand.
In February, our team from the overseas warehouse celebrated Lunar New Year. While we initially communicated a holiday window of February 12–24, order processing was affected earlier than anticipated. Orders placed in early February still needed to undergo our quality inspections, and due to high order volume, shipping was delayed more than expected.
That said, orders were never intentionally ignored or abandoned, and we sincerely apologize for the delays being longer than anticipated. Although our warehouse officially ended its Holiday on February 24, our fulfillment team has been actively preparing orders, including yours. Orders are being processed in the sequence they were received during the holiday period.
We would greatly appreciate the opportunity to review the specific orders you’re referring to and provide clear updates or solutions where possible. We will reach out to you via email, or you can also reach out to us directly at support@trendsi.com with your order numbers so we can escalate the matter with our fulfillment team.
Thank you for bringing this to our attention. We are actively working to stabilize operations and improve communication to ensure situations like this do not occur in the future. We truly appreciate your continued patience.
On ne peut pas se connecter. On ne peut pas aller dans dropshipping. On ne peut pas ouvrir les questions.
J'ai installé, désintallé, réinstallé et finalement désintallé car vraiment je ne pouvais rien faire.
Updated review. I'm not sure what's going on at Trendsi, but things seem to have gone from bad to worse. Specifically, their shipping delays and lack of communication thereof. My last order took over a month to ship, and after I was told it was shipped, I was then told not all of the order was shipped, and I was being refunded for the piece that didn't ship (due to a quality issue, their generic reply). Their customer service only makes things worse. Why is it that I don't have shipping issues with the other 5 suppliers I use? I'll no longer be selling from Trendsi once I get their products removed from my store.
Update-6/2 order placed, informed 6/12, it was out of stock, unacceptable!
Hi THRIXINE,
Thank you for taking the time to share your honest feedback — we truly appreciate it.
We’re sorry to hear that the processing speed and shipping fees didn’t meet your expectations. Your comments are valuable, and we’re continuously working on improving our operations to provide a better experience for our partners.
If you don’t mind us asking, what could we have done differently to turn this into a 5-star experience for you? Your input would really help us identify specific areas where we can do better.
Thanks again for your support, and we hope to have another opportunity to serve you better next time.
It feels like they pay for good reviews. I sell handmade jewelry and I was very tired of making everything myself so I figured I'd give this a shot. Their products are ordered from AliExpress I know because I purchased jewelry making supplies from there some of their jewelry pieces I was able to find on AliExpress for a fraction of the cost.
To make matters worse I put in an order for 7 items the order was stuck on "processing" for 11 days and now I have a tracking number that says the package hasn't been received yet. This is an oversea shipment so I'm sure it's another 10 days or so before it arrives. Thank God these were samples for me because if they were for an actual customer I would have had to refund them and I would look bad. Also don't put your money in the wallet they have because if you change your mind there is no getting your money back. You have to use it on samples or you forfeit your money. Find their products on AliExpress and order it from there at least it arrives on time. I would rather go back to hurting my hands making jewelry than do this.
HI Extrinsic Beauty,
Thank you for taking the time to leave this detailed review. I’m truly sorry to hear about your experience—it’s clear that it didn’t meet your expectations, and I completely understand how frustrating that must have been, especially when you were looking for a reliable solution during a busy time.
Your concerns about shipping delays, product sourcing, and the wallet refund policy are absolutely valid, and I appreciate you bringing them to my attention. I never want any customer to feel misled or unsupported. While I do work with suppliers to help scale certain parts of the business, my goal has always been to balance quality, transparency, and affordability—and it’s clear we fell short in your case.
I would love the opportunity to make this right. If you're open to it, please reach out to me directly so we can either resolve the order issue, offer compensation, or find another way to turn this experience into something more positive.
Your feedback truly helps us grow, and I’d be grateful for the chance to improve things and hopefully earn your trust again—maybe even turn this into a 5-star experience in the future.
Thank you again for your honesty.
Chette
Trendsi Customer Support
trendsi.com | Your One-Stop Shop Supply Chain Solution
