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Big Shout out to Anya really helping me understand the backend on shipping, and sitting through my million questions, lol
Hi ilussa,
A big shout out to you for the awesome feedback! 😊 We’re so glad to hear that Anya was able to help you understand the backend of shipping and patiently answer all your questions (even the million ones, haha!). She's fantastic, and we’re lucky to have her on our team!
If you ever have more questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Thanks again for sharing your experience, and we’re excited to continue supporting you!
Joel! Absolutely Phenom Representative! He delivered and provided professional and efficient instructions to open up shop now and gave us tips that will allow our brand expansion even more extendable to reach higher endeavors! I just will not stop smiling.
Hello, REACH.EACH.GENERATION.
Thank you so much for the glowing 5-star review! 🌟 We’re beyond thrilled to hear that Joel made such a positive impact with his professional and efficient support. It’s wonderful to know his guidance not only helped you get started but also gave you valuable tips for expanding your brand. Your excitement is contagious, and we’re smiling right along with you! If you need anything else as you continue to grow, we’re here to support you every step of the way. Thanks again for your amazing feedback!
Harold was very polite and professional! He made me very comfortable during my very first sale tonight!
Hi ShopBJ,
Thank you for sharing your experience! I’m so glad to hear that Harold made you feel comfortable during your first sale. We strive to create a positive and supportive environment for our customers, and it’s wonderful to know he delivered on that.
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Congratulations on your first sale!
My biggest regret!!!
Do not get fooled by their 5-star reviews. Based on my experience, Trendsi is an inefficient dropshipping supplier. They do not ship products to customers on time. My customer ordered a bunch of products 18 days ago and they haven't received even a tracking number until today.
When I reached out to their customer service, they said they would check the order status and let me know. They have no definite solution to my problem. They just say "We understand your concern and we are very sorry!!!" Well, that 'sorry' is not helping me, I need those products to be delivered to my customers on time.
They have a strict and non-practical 5-day return policy made for customers but ironically they cannot stick to their 7 to 10-day delivery policy. Beware!! If you are in a dropshipping business, this supplier will hurt your business's reputation.
I would suggest the newbies to read all the 1-star reviews and take their business elsewhere. Hence, save yourself from unnecessary headaches.
Lorie is patient and very helpful, I am new to Trendsi and her help is always appreciated. Great Job Lorie!
Hi imagine all,
Thank you so much for the kind words! We're thrilled to hear that Lorie could help make your start with Trendsi a great experience. We’ll be sure to pass along your appreciation!
This App is bar the best for drop shipping. Can't wait for more things to be added every week!
Hi,
Thank you for your feedback! I’m glad to hear that Joel provided quick and great customer service. We’re proud to have him on our team! If you need any further assistance, don’t hesitate to reach out.
Anya with customer support was amazing! She helped me with onboarding setbacks very quickly and efficiently. I know I made the right choice partnering with Trendsi for my boutique
Hi Mist & Embers,
hank you so much for your kind words! 😊 We're thrilled to hear that Anya was able to assist you quickly and efficiently with your onboarding process. She truly is amazing, and we’re so happy to hear that you had such a positive experience!
We’re also excited that you’ve chosen to partner with Trendsi for your boutique. We’re here to support you every step of the way, so if you ever need anything or have more questions, don’t hesitate to reach out!
Thanks again for sharing your feedback. We can’t wait to see your boutique thrive!
chette was great . she answered all my questions and was very helpful
Hi 442Fashion,
Thank you for your kind words! We're so glad to hear that Chette was able to assist you and answer all your questions. We truly appreciate your feedback and are always here if you need anything else. Thanks again for sharing your experience!
Trendsi looks to be a nice supplier, and I had built my online store with its products, around 700 products configured.
I have configured two campaigns on Meta Ads, and when I finally made a sale, the payment to actually buy Trendsi products failed.
After 7 days chasing their support, one of the support supervisors, named Mia e-mailed me saying that my personal card was being rejected because it has a high-risk.
Instead of solving the issue, she just told me to use a different card instead.
How can I use a different card if this card is NOT high-risk, it's my own personal card, used to pay Shopify, used to pay the Meta Ads and used during all my trips without ANY issues.
I am very bad as I've spent so many times configuring these products, wasted a lot of money with Ads, and now they just say I am not trustful enough.
This is just unacceptable.
This is my order details L20240910000130892, waiting to be paid since September 10 (today is September 17).
Hi Ana, our sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback.
We want to assure you that we are fully committed to making continuous improvements to ensure customer satisfaction.
Your account and personal information security is our top most priority and protecting your account is something we take very seriously.
We are currently working on your case with the concerned Team to make sure that this issue will be resolved efficiently.
Should you need any assistance, feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@trendsi.com
Thank you for being the best part of Trendsi! 🧡 - Abby
Ingrid was and is Awesome, this only thing I'm wondering is why all the products say sold out after I add them to my Shopify.
Praying it works out, if it does I won't look anywhere else for products!!
That so far is my only concern.
Three Crosses Gift Shop
Thanks again Ingrid- looking forward to
working more with you
Hi Three Crosses Gift Shop,
Thank you so much for the kind words! 😊 We’re thrilled to hear Ingrid was awesome in assisting you. Regarding the “sold out” issue, I’m sorry for any inconvenience this has caused. It’s possible that the products are syncing incorrectly or there may be a delay in stock updates.
I’ll ensure this issue is escalated to our team so we can resolve it quickly for you. Please keep an eye out for updates, and don’t hesitate to reach out if you have any more questions or need further assistance. We’re here to help and make sure everything works smoothly for you!
Thanks again for your patience and support. Looking forward to working with you more!