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I want to express my gratitude for Joel's outstanding service today. He not only listened attentively to my concerns but also went above and beyond to swiftly resolve my issue. His professionalism, dedication, and willingness to ensure my satisfaction left a lasting impression. Thank you, Joel, for your exceptional support and commitment to customer care.
Best regards,
Noemi Tejada
Hi Noemi,
Thank you for your kind words! We're thrilled to hear that Joel provided you with exceptional service. We'll be sure to pass along your gratitude. Our team is dedicated to ensuring your satisfaction every step of the way. We appreciate your support! ❤️
I love this app cause the variety and prices are very affordable. I reached out cause this is my first time setting up this type of site and Lorie was a huge help. She answered all my questions and helped me feel more confident in my new venture. Thanks Lorie. Only thing I will say is I wish the order process was different but its as seamless as can be for the setup.
Hello Grateful Delights,
Thanks a bunch for the glowing review! We're thrilled you're loving our app's variety and affordable prices. 🌟 It's awesome to hear that Lorie provided top-notch assistance and boosted your confidence for your new venture. We'll definitely take your feedback on the order process onboard. Here's to smoother sailing ahead! 🚀
Lourie From Customer Service Provided Excellent Support. I Was Very Impressed With How Well She Handled & Resolved My Inquiry.
Hi Shires,
Thank you for your kind words! We're thrilled to hear that Lourie provided excellent support and resolved your inquiry efficiently. We'll be sure to pass on your appreciation to her. Have a fantastic day!
Joel's attentiveness to my needs was remarkable. He took the time to listen carefully to my questions and concerns, ensuring that he fully understood what I was looking for. Thank you Joel for the great customer service!
Hello Wild Ivy,
Thank you so much for your kind words! Joel is thrilled to hear that he could make your experience remarkable. We're here to ensure you get exactly what you need with a big smile! 😊
I reached out to Trendsi Support with a question concerning my Shopify Store, and "Lorie" quickly responded and answered my question with even additional helpful & supportive information that I hadn't even ask for it.
Again, Thank you Lorie!
Hello The She Hut,
Thank you so much for your kind words! We're thrilled to hear that Lorie provided you with quick and helpful support for your Shopify Store. Going the extra mile to provide additional information is something we strive for, and it's wonderful to know it made a positive impact.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Great customer service. Love it. Thank you for the help.
Hello Style J LLC,
Thanks a ton for the shoutout! We're thrilled you enjoyed our service. You're absolutely welcome—anytime! 🎉
Spoke with Czar and she told me how to fix an issue i was having. She was great!!!
Hello Kourture Kulture Boutique,
Awesome to hear! Glad Czar could help you out and get everything sorted. 😊 If you need further assistance, don't hesitate to reach out and we're always ready to help. ❤️
Jules was helpful and had a fast response. They are very nice people and if they don't know the answer they find it for you. Much appreciated. Thanks so much.
Hello Fashion Gems,
Thank you for your kind words! We're thrilled to hear you had a positive experience with Jules. Our team is always here to help and we're glad we could assist you promptly. Let us know if there's anything else we can do for you. Cheers! 🥂
Trendsi's Representative Raymart was amazing! He has the patience of a saint and was so thorough, helpful, understanding and was able to help me figure out my dilemma. I am so happy I reached such a great representative. I would highly recommend him for everything!
Hello TheKidzShop,
Thank you so much for your kind words! We're thrilled to hear that Raymart provided you with exceptional service and helped you navigate your dilemma with patience and thoroughness. We'll be sure to pass along your praise to him. Your recommendation means the world to us!
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.