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Chet on customer support was amazing. Helped me immediately. She was quick to respond and didn't have to wait.
Hi, Lizzie’s Boutique
Thanks so much for your review! We always want to offer our users the best service, so we are glad we were able to help! Feel free to reach out if you need anything.
I had a question, Audrey responded right away and problem was solved. I would highly recommend. Two thumbs up!
Hi, Global Village Kailua Boutique
We truly appreciate your amazing feedback! Our mission at Trendsi is to help you grow your business by taking the hard work and stress out of it so you can focus on your brand. Please reach out again, we are available 24/7!
This is the best app so far, the service for customer was more that perfect with Chette, she make my experience easy and that was everything for me, i recommended this app with a 100%. thank you again.
Hi, Fab Royalty Store
Thank you for your review! We're so glad that we could help you with your questions. Please don't hesitate to reach out if you need anything, and we're always happy to help.
Angelo was so patient with all of my newbie questions and led me right to all of the answers I was looking for!
Hi,The Brush Boutique
Thanks for leaving us a review, it is music to our ears! We are so glad that our team was able to help you every step of the way and we'll make sure to pass along the compliments to Angelo! Please reach out to us anytime, we are available 24/7!
Compared to other dropshippers , Trendsi is the best in the market. Their 24*7 support is amazing. Trendsi Luxe project is awesome providing luxury apparel with lifestyle photos and marketing materials along with fast 2-5 business days delivery. The best thing is they always listen to the tribe and improve wherever possible.
Hello us.meeeshop,
Thank you for your feedback, we have taken many steps to resolve the issues you've mentioned.
Low inventory: We've recently launched Trendsi Express, which are proven top sellers that ships within 24 hours, has deeper inventory, and can be quickly restocked once we see that the inventory is getting low. Since the inventory is shared among thousands of sellers, the popular items can be sold out quickly, but we are always working round the clock with our suppliers to restock as quickly as possible. Also be sure to use our "Restock Request" button available on any sold-out variant to be notified when an item is restocked.
Shipping delays: The recent shipping delays only apply to our overseas products, but this is due to severe COVID lockdowns across the country. Our team is monitoring the status of these delays and making sure to delist the affected products or send emails to affected orders until shipping can resume. All US products are not affected and our team is constantly monitoring the COVID delays overseas in order to update our sellers as soon as there are any changes. These updates can be found on our blog and also linked on top of the app.
Product quality: This is one of our top priorities and we take different approaches to ensure that we provide quality products. While we have an internal quality control team that checks each order before being shipped, we also accept returns of products if they don't happen to be the same standards as you or your customers. Every report of quality concern feedback is taken and reported to the appropriate departments to investigate.
Copyright infringement: This is a very serious matter and we know how this can affect our sellers and their businesses. Trendsi has taken immediate actions to either remove products that are proven to be infringements OR provided documentation to sellers to prove that we have right to use all photos on our platform. In addition, we have decided to reshoot any product photography that can help avoid these misunderstandings in the future. However, in house photography for hundreds of products is not a small task, so we ask for your understanding and patience in this matter.
All of your concerns are valid and we want to let you know that Trendsi heard them and is continuously working to find the best solutions. If you have any other concerns and would like to know what steps Trendsi is currently taking to resolve them, please do not hesitate to reach out to us at support@trendsi.com and our 24/7 Customer Support team would be happy the address them. Thank you for your time!
Angelo and Pearl cleared my doubts, good Trendsi support team, I really like this application. Thanks for your attention.
Hi Luna 7 Colores,
Thank you so much for your review! We're so happy that our team was able to assist you. Please don't hesitate to reach out to our 24/7 support team again!
I Love this app! Allan was the person I had chatted with and he was very helpful and knowledgeable to the questions I had in regards of Dropshipping and its process. I look forward to a long relationship with Trendsi and their commitments to better my experience and explore more and new products provided by them.
Hi, S|A|O FASHIONISTA BOUTIQUE
Thanks for your review. It's our pleasure to help online boutique owners like you start and grow. We will always be your trusted partner and can't wait to help you score more sales.
Trensdi Customer Support is great, I had a question/issue and "Angelo"- Replied to me within few minutes. Thank you, "Angelo"-
Hi,Lela's fashion
We are so glad that Angelo was able to help you and thank you so much for taking the time to leave us a review. We always want to offer our users the best service, so we are glad we were able to help! Feel free to reach out if you need anything.
I wa shaving issues adding products due to issues with my shopify store, but Lee helped me figure it out and get back in the app. By the end of our conversation i was able to continue adding products. Thank you Lee and Trendsi for being available 24/7. This app is Amazing!
Hi, Foxy Obsessions
Your review made our day and we'll make sure to pass along the compliments to Chette! Please don't hesitate to reach out again anytime. ❤️
Customer Service is great, the chat option is very convenient for quick questions. Mia was super helpful!
Hi, CharleybLLC
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.