Trendsi: Fashion Dropshipping , 3.076 recensioni
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I was happy with this app until I received 1 order, it's been 5 days and they haven't sent it yet, my customer is very angry asking for a tracking number which I still don't have, It's like buying from Aliexpress. Also they have a lot of products out of stock, I imported 600 products to my store with variants. When I open any random product a lot of sizes and colors are always out of stock, very annoying, for a customer will be like hunting for a product that is in stock.
Hi Huppa.net,
We are so sorry to hear this and this is definitely not the normal experience of our orders and services. We will investigate on your order and give you an update via email. Thank you for your feedback and please don't hesitate to reach out to our 24/7 Trendsi Support for assistance.
Would be nice to let people know that every single item is made only for women before allowing you to have access to our store's information and data.
Hi XOTYK®,
Thank you for your feedback, we will be sure to include the types of products we currently carry in our Shopify listing. Rest assured, if you install our app and do not use our services, we do not have any data or usage information from your store. The only time we collect data is if you import our products and make sales. When you uninstall our app, all information will also be deleted from our database. Thanks again for your feedback and please don't hesitate to reach out to our customer support team at support@trendsi.com if you have any questions.
Price doesn't import in anything but USD - be aware... which led me to the next problem. There's no way to push pricing rules throughout your store to already added products. That means if you want to change hundreds of products you'll need to do them manually. 1 star for ease of importing products, but the fundamentals of dropshipping are to automate products imports and pricing and concentrate on adding more + advertising them, not to spend hours with currency conversion rates and editing prices one at a time.
Hi Tokyo Takeaway,
This is Sherwin, co-founder of Trendsi. We really appreciate your feedback and this is what helps us grow. We are sorry for the inconvenience that you have experienced. At the moment Trendsi primarily serves sellers who are selling in the US but there are workarounds for international sellers as well.
We will follow up with you via email and don't hesitate to reach out if you have any additional questions.
Thanks again for your time and patience.
This app is fantastic! What was even more fantastic was when Trendsi Support Agent, Czar, helped me finally connect my shopify store after I was having problems with it for hours. Such a blessing to have someone so helpful and patient helping me along my side. 10/10 recommend!
Hi, Nexus Fitness
We are so grateful for your review. Our team is delighted to hear that your experience with our service was pleasant. It is our mission to help our merchants every step of the way and to be transparent above anything else. Please pop by again for any help needed. We are available 24/7!
Fast customer service. Thank you Angelo. Love this app better than the other app I used to use before.
Hi, Red Petals Candles
Thank you so much for your review. We love you back and we are so glad that our team was able to provide you with the best service that you deserved. Please reach out again if you have any questions. We are available 24/7!
I was just on with CS in the chat bubble! This is the second day i have been in the chat and they have been awesome. *Chette* was very helpful and patient with me as I tried to get a website issue resolved. Also Hannah over on FB has been awesome.
Hi, boutiqueonthecreek
We're glad that you found Chette helpful! We'll make sure to pass along the compliments and if you need help again in the future, please do not hesitate to reach out. We are available 24/7! 💛
I received help from the representative Angelo. He went above and beyond to help with the issue I was having with syncing the App to my account. He was very friendly and quick in responding to my needs. I look forward to doing business with this company.
Angelo has exceptional customer service skills and was a pleasure to interact with!
Thank you Angelo! <3
I have not started using it yet but it seems great. A few things that would be even greater is a wider selection of accessories such as sunglasses, handbags, purses, etc. Also, some of us are already using other dropshipping apps which have return policies of 30 days so it's kind of hard to implement 7 days into our return policy as we already have it set to 30 days. Those are the only two things that I have observed so far, and hopefully, in the future, they can be implemented.
Hi TrendsGlow,
Thank you for your review! We are very grateful for your feedback, which we take seriously. We would like to address your specific points below:
1. We are actually in the process of sourcing for accessories, so stay tuned for that! Feel free to check back in on this in a few weeks.
2. We understand that integrating different return policies can be tricky. While we cannot offer a longer return period for now, there is a way we can help if you still want to offer your customers 30-day returns: you can return the item to us, and we will store it and ship it out for your next sale.
Thank you again for taking the time to give us feedback, and please don't hesitate to reach out if you have more questions of comments!
Customer support was very helpful. I had "Lee" help me out. The response was quick and I got my questions answered. Thank you for your help :)
Their items are trendy, images are very professional and prices are reasonable. Customer service is very friendly and answers my questions clearly and promptly. I have not tried ordering from them as they don’t accept Paypal. I just wish they accept Paypal in the future.
Hi Kawaii Soul,
Thank you for your review! We are sorry that you cannot use Trendsi yet. We are working to add Paypal to Trendsi, and we hope to help you grow your sales soon. Stay tuned for this!