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They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.
The team does a great job, big callout to Mikah who is always very helpful! I have been a client for about a year, and I can see the company's growth with more products and faster customer service. I would like to see faster shipping times for overseas products as well as the option for expedited shipping.
As a business owner, I find it extremely unprofessional that operations completely stopped due to a holiday without any backup team in place.
When you run a fulfillment partnership that other businesses depend on, you cannot simply “pause” processing and expect partners to absorb the losses. Orders were placed within the stated processing window, yet nothing was handled before the break — and no proactive communication was provided.
Not having a replacement team or contingency plan during a known holiday period shows a lack of operational responsibility. Businesses that rely on your service are actively spending money on ads and serving customers. Delays like this cause real financial damage.
Holidays are predictable. Proper staffing and workflow planning are part of running a serious operation.
I strongly suggest improvements in continuity planning, accountability, and proactive communication with partners
Mikah says:
Please rest assured that we will resume processing your order as soon as operations return to normal. We sincerely appreciate your patience and understanding.
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That's unprofessional. when someone goes to vacation, things should not be stopped another team should take over
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very bad answer to a partner who trust the partnership
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so this product never been processed!!! That;s crazy
Mikah
Mikah says:
We truly understand your frustration and sincerely apologize for the inconvenience this delay has caused. The Lunar New Year is a major holiday in our overseas regions, and unfortunately, many suppliers and couriers close during this period, which impacts order processing.
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I don't care about Lunar or Christmas . this business not joke!
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when the order will be sent then?
Mikah
Mikah says:
Processing will resume as soon as operations are back to normal after the holiday, and your order will be shipped as soon as possible. We sincerely appreciate your understanding during this period.
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Like when? I can't tell my client all this Dramma
Mikah
Mikah says:
We can't provide the exact time and date of shipment yet as this order will still be processed on February 23.
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As our team went on holiday starting February 12, but this order placed on the 8 so u lazy team has time to ship it. i'll just write this in review so other business owners know this fact
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so unrisponsible. can u let you manager call me? i need to change you guys. u causing me a lost
Mikah
Mikah says:
We understand how frustrating this has been. Just to reiterate, the order was placed on the 8th and we have a processing time of 3-4 business days before shipping the order which includes waiting for stocks to arrive from the suppliers. Unfortunately, due to the holiday, many suppliers closed earlier than expected.
Mikah says:
I can escalate your case to one of our supervisors, and they will get back to you via email.
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Thank u. I loose money in ads not to hear someone is in stupid vacation. I don't take vacation my self
Mikah
Mikah says:
Thank you for sharing your concerns. We truly understand how this delay has impacted your business, and we sincerely apologize for the inconvenience.
Mikah says:
Do you need help with anything else?
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sorry doesn't bring MONEY. NOT YOUR FAULT
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tHANK YOU
Hi Selvanelle,
Thank you for taking the time to share this detailed feedback. I sincerely appreciate you being direct about your experience.
You’re absolutely right — when businesses rely on us for fulfillment, operational continuity and proactive communication are not optional. We understand that pauses in processing impact advertising spend, customer relationships, and overall revenue. That responsibility is something we take seriously.
While holidays are scheduled, the way this was handled did not meet the standard we aim to provide to our partners. In particular, the lack of proactive communication and contingency planning is feedback we are taking to heart. We are currently reviewing our holiday coverage protocols, backup staffing plans, and partner notification systems to ensure this does not happen again.
I would truly value the opportunity to make this right. If you’re open to it, I’d appreciate learning more about the specific impact this had on your business so we can both address your immediate concerns and implement improvements that directly support partners like you.
Our goal is long-term partnership, and that means earning a 5-star experience — not expecting it.
What would have needed to happen differently for this to feel like a 5-star experience for you?
Thank you again for holding us accountable. We are committed to improving.
Trendsi has been a reliable partner for my business. Even when issues come up, their support team handles them professionally and sees things through to resolution. I especially want to highlight Chette, Harold, Anya etc, who were patient, responsive, and clear throughout the entire process. The follow-up and communication made a real difference. I appreciate the accountability and customer-focused approach. I’ll continue working with Trendsi and recommend them to other sellers looking for dependable support
Hi,
Thank you so much for taking the time to share this thoughtful feedback. We’re truly grateful for your trust in Trendsi and are glad to hear that our team was able to support you effectively throughout the process. Your kind words about Chette, Harold, Anya, and the rest of our support team mean a great deal to us, and we’ll be sure to share your recognition with them. We appreciate your continued partnership and recommendation, and we look forward to supporting your business every step of the way.
Outstanding Support & Seamless Dropshipping Partner
I’ve had an excellent experience working with Trendsi, especially their support team — Anya and Sam deserve a huge shoutout.
As a new Shopify store owner launching a fashion brand (Athlesi), I encountered a few technical sync and product integration questions during setup. Their team was consistently responsive, professional, and incredibly patient. Not only did they fix the issue with a product sync quickly, but they also followed up proactively after the chat to make sure everything was working correctly on my end.
More recently, I had to navigate a more complex situation involving an order cancellation and refund with third-party fulfillment. Charles (and Lorie) provided clear, patient, and very professional guidance throughout the entire process, following up until everything was fully resolved.
What truly stands out is their attention to detail and kindness in communication. Every interaction felt supportive, not transactional — which is rare when working with apps and integrations.
The inventory syncing, order processing, and Shopify integration have been smooth so far, and their documentation plus live support make the onboarding process much easier for new stores.
Highly recommend Trendsi to any Shopify fashion or dropshipping brand looking for a reliable supplier with exceptional customer service.
Special thanks again to Anya, Sam, Charles, and Lorie for the outstanding support!
— Elisa, Athlesi
Hi Athlesi,
Thank you so much for the amazing review! 🎉 We’re thrilled to hear that Anya, Sam, Charles, and Lorie made your onboarding and order management seamless. Supporting new Shopify brands like Athlesi and making the experience smooth and stress-free is exactly what we strive for. Your kind words mean the world — and we’re always here to help you grow! 🚀
Trendsi is an alright clothing service. They need more inventory for the US. They seem to always be out of stock or some variants are mostly out. I did need some help with their customer service and Sam sent me all the info I needed in order to find exactly what I needed fast. Thanks Sam! Hope I get you again.
Hi namparoger,
Thank you so much for your honest feedback! We truly appreciate you sharing your experience. 🙌
We hear you on the inventory — we’re working on improving availability so you can find what you need without the wait. Your input helps us get better every day!
And we’re so glad Sam was able to jump in and get you taken care of quickly! ⭐ We’ll be sure to pass along the shoutout — she’ll love hearing it.
Thanks again for being part of Trendsi. We can’t wait to serve you even better next time! 💛
Misleading fashion partner. I always face an issue with Trendsi platform. They always mislead the sellers. Because of Trendsi, my business has been negatively impacted. Trendsi always misled us. I purchased the order within the given dates, and yet my purchase products are still affected by the Lunar New Year. There support provides silly or childish excuses. I have adjusted the funds and purchased the products so that customers receive their orders as soon as possible. Then, I found out that these orders are also affected. This is unacceptable.
Hi Harlan Forge,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel, especially when you’ve done everything possible to make sure your customers receive their orders on time. That dedication to your business is exactly what we value in our partners.
We want to clarify that holiday impacts like Lunar New Year can sometimes extend beyond standard purchasing dates due to supplier closures and logistics backlogs. That said, your experience with support and communication should never feel dismissive or unclear — and we take that seriously.
Your business matters to us, and we’d really appreciate the opportunity to review your specific orders and make this right. We will investigate further and provide a clear, detailed update to you through email.
We’re committed to improving and to supporting your success. Thank you for being part of Trendsi.
I recently needed to find out if there was any way to get a pair of jeans that were out of stock. I did send a restock request as told. Mikah went out of her way though. She escalated my question to the listings team so they could verify with their partner supplier if and when the jeans would come back into stock. I truly appreciate her because most representatives from other vendors wouldn't go that far for customer service. She will follow up with me as soon as she gets an answer to see it through. Thank you Mikah!
Hi,
Thank you so much for sharing your experience! We’re thrilled to hear that Mikah went above and beyond to assist you and coordinate with the listings team. We’ll be sure to share your kind words with her—it means a lot. We truly appreciate your trust in Trendsi and are always here to help with any questions or concerns you may have!
Working with Trendsi support — especially Micah — was an absolute game‑changer. I was dealing with a tricky Shopify–Trendsi inventory sync issue that had my products showing the wrong stock levels, and Micah stepped in like a total pro. The instructions were crystal clear, the guidance was smooth, and the entire process felt effortless.
Micah didn’t just fix the problem — he made the whole experience feel easy. If you ever need help with Shopify or Trendsi syncing, trust me, you want someone like Micah in your corner. Absolute rockstar support.
Hello MiGa Sage,
Thank you so much for the glowing review! 🌟 We’re thrilled Micah could make the tricky Shopify–Trendsi sync feel effortless. We’ll be sure to pass along the praise! So glad we could turn a stressful situation into a smooth experience for you!
Trendsi has been great for my Shopify store. The product importing process is smooth and the app is easy to use. I had an issue where products were showing as sold out even though inventory was available, and Anya from support helped me fix it quickly by guiding me through the correct shipping and inventory settings. Very helpful, clear, and professional support. Highly recommended.
Hi House of Garmr,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Trendsi has been working well for your Shopify store and that the product importing process has been smooth for you.
We’re especially glad Anya was able to quickly identify and resolve the inventory issue by guiding you through the correct shipping and inventory settings. We’ll be sure to pass along your kind words to her.
Your recommendation truly means a lot to us. Thank you for being part of Trendsi, and please don’t hesitate to reach out if you ever need assistance — we’re always happy to help.