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Overall, I like the selection of products and that the descriptions are website ready, so import is easy. However, I am having issues with ordering samples. When items are ordered through my shopify, they seem to arrive in a fairly timely manner, but when I ordered samples directly from them, they are taking a lot longer to ship. I've contacted customer service too many times at this point and they can't seem to tell me when my order will be delivered. Moral of the story, order through your site and pay yourself, they don't take as much care with sample ordering it seems.
Hello Prizmatic Styles
Thank you for taking the time to provide feedback on our service. We appreciate your kind words about our product selection and the ease of importing descriptions to your website. Your satisfaction is our top priority, and we apologize for any inconvenience you experienced with ordering samples.
We understand that timely sample delivery is crucial for your business, and we apologize for the delay you encountered when ordering directly from us. We take your concerns seriously we sincerely apologize for any frustration caused by the lack of clarity regarding the delivery timeline for your sample order. We are committed to improving our customer service and providing accurate and timely information to our customers. We appreciate your patience throughout this process.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We're here to help.
Thank you once again for your valuable feedback, and we look forward to serving you better in the future.
I recently signed up and ordered some samples. So far I've been thrilled with the quality and the customer service on any concerns has been outstanding. Angelo on the customer service team is helpful and very patient with questions. He took the time to explain how to find things within the app. I highly recommend Trendsi!
Hi Pretty Little Peas,
Thank you for your review! Trendsi's core values includes affordable and quality clothing, fast and easy shipping and great customer service. We'll make sure to pass along the compliments to Angelo. Please reach out again anytime you need help!
DON'T WASTE YOUR TIME with this app. While their customer service & chat function is extremely helpful and the chat agents are nice, the shipping times are insanely slow. I ordered a test order from my website after connecting Trendsi to test how it works and how long shipping would be. I wanted to see what my customers would experience before promoting my store. I am so glad I did!
I am EXTREMELY disappointed to say the least. I ordered on December 2, 2022. I reached out the following week because the status hadn't changed from "Processing". I was assured they were still working on it. Then I reached out the following week and was told the order and processing time were extended due to the quality checks that were performed and one item didn't pass quality check. I reached out again today, December 19, 2022 (the order still says "Processing") and was told that the items were being delivered to their US Warehouse tomorrow by 3 PM and then they'd be shipped out. Unfortunately, they are Christmas items and will not be able to be used after Christmas Day. After reading through reviews (I wish I had read them before), multiple people state that they constantly have "quality check issues". When "quality check issues" arise, they send you an email stating your order is delayed another 3-4 days because they have to order a replacement from their supplier. Why is this company working with subpar suppliers that constantly have quality check issues??
This is not a good look for my business/website and definitely don't want to deal with bad reviews from customers. I advise you stay away from this app. Great idea but horrible execution! NOT RECOMMENDED!
Hello 82 Boutique
We're genuinely sorry to hear that our app didn't meet your expectations, resulting in a 1-star review. Your feedback matters to us, and we appreciate you taking the time to share your concerns. We want to assure you that we take your feedback seriously and are committed to improving our services based on customer input.
I would not recommend this app; I had several issues with customers because of slow processing times. Also, the product costs are relatively high which leaves you with a very little profit margin
Hi yongmichelle,
Trendsi's priority is to always provide quality products with competitive pricing and our shipping estimations are accurate as long as there are no known delays. (Currently, we are experiencing some due to Lunar New Year and COVID restrictions on our overseas products). Based on your feedback, we would love to know more details. A member of our team will be in contact via email shortly. Thank you for your time!
Just started using the trendsi and didn't know how to start. Hazel helped me out, answered all my questions quickly, and was very nice
Hi, Blitzobrush
Thank you for your review! We're glad that we could help you get started, and we're excited to be a part of your business journey. Feel free to reach out with any questions or feedback.
Customer service....lee answered my question withing less than a minute. Very fast and straight to the point, very friendly and helpful!
Trendsi....Very Fast Shipping Times Compared To Other Suppliers
Great Veriety Of Items
Amazing And Friendly UI
Affordable And Resonable
9/10 So Far, Looking Forward To Doing Business With Them.
Hello, dreamfits-6c43
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far.
Please feel free to contact us for anything you need, we are always happy to help.
I've been transitioning over to Trendsi from Oberlo and I love it so much! The branded invoices are great and the automatic order fulfilling is amazing. It's everything I've been looking for in a dropshipping app. The 24/7 support chat is great too and Gretle really helped me out tonight. Love!
Hi Westware,
Your review is so heartwarming, so thank you so much for leaving us your honest feedback. We love to welcome merchants like yourself and help you accelerate your business to the next level! Please connect with our customer support for any questions or help. We are available 24/7!
I had a question about the process and Karen was very helpful and informative about what I needed to do to get things working.
Hi Trending Lady,
Thank you for the sweet words, we value your feedback a lot and we will make sure to pass along the compliments to Karen. Feel free to reach out again should you have any questions.
So far so good.
The installation and connection to Shopify didn't go as smooth as expected, because I work with Firefox. I had to do it from a chrome browser. Now it's connected and running. I hope I don't have further browser issues.
Lorie was of great help , and helped me sort it out.
Hi, Woman UP | Activewear
We are so happy to have you and glad we can help you grow your business! Our CS team is always here to assist you anytime you need it.
This app is awesome! It's a great way to get started! Maria was also very helpful with any questions I had!
Hi The Kindred Sisters Market,
Thank you so much for your Awesome review! We'll make sure to pass along the compliments to Maria. Let us know if you need anything, and we are always happy to help.